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I am a new user to MeltWater trying to understand the data coverage. I found the link below that indicates that most of the sources go back 15 months. Can someone confirm if that is the “farthest” back I can go for sources such as reddit, X, Reviews in particular? Is there a workaround or special handling in case I need data going back farther than 15 months?
I need to insert two logos on the dashboard cover page of my report. I know it’s edit insight, but I’m having some challenges.
Howdy! I’m looking to get information on when Meltwater Summit 2026 early bird prices will be available? Thank you!
How can I get a receipt for the conference registration? I emailed and got no response. Can someone please help!
Hi all! I attended Summit last week but missed a few keynotes to take part in other sessions. Were any of those sessions recorded, and will they be available any time soon?
May I please get the answer key for Boolean Practice 1 (AND, OR, NOT)? Thank you.
Hi! Does Explore include Substack as a source type? When I try to search for Substack articles on Explore, nothing comes up. If it’s not currently a source type, is Meltwater considering incorporating Substack into the platform?
Hi! I am trying to download the app and it’s asking for an event code.
I was wondering how do I add and subtract users for our Meltwater platform?
Can I sort my outreach by open rates? I’d like to report which outreach gets the highest open rate etc.I thought I saw an alert that this was now possible?Thank you
Hi,I'm wondering if there's a way to write a query that returns: Posts based on specific keywords and post type (e.g., posttype:og) And the comments related to those posts (not just comments that contain the keywords themselves) I want to analyze both the posts and their comments to better understand how customers are feeling and reacting to the content or topic.Essentially:(“Keyword” AND posttype:og) + comments on those posts→ Posts related to keywords, and comments related to those posts.also i know that you can copy post link and return the comments but with large number of posts that can be hard to do Thank you
I am noticing that I will sometimes get notifications of a news article in my Digest Report, but that content is not appearing in my Monitor view at the same time. What would cause this? It can sometimes put me in a spot since other people on the team receive the same Digest Report so they know the story is out there with our mentions, but I can’t pull any analytics on it because it’s not appearing in my Monitoring view until much later.
Hello,Has anyone experienced issues uploading a video to TikTok and Instagram? Screenshot attached. I was able to upload it successfully on YouTube and Facebook, but on other platforms, the frame rate is too high.Does anyone have suggestions on how to fix this?Thank you!Emma :)
What time zone by default is Meltwater in when you filter for custom dates/times in search?
Hi,I’ve just recently created a new Engage-Measure cross-channel dashboard to measure KPIs for one of our latest social media marketing campaigns.Campaign consisted of a series of live events, most of our posts were uploaded natively (not in Publish).Now that it’s over, I created a specific [Tag], and tagged all published posts to measure end results. However, [Tag] is not showing or available in scroll-down menu.What am I missing? / Does this mean that in order to measure tagged posts, these MUST be published in Meltwater’s Publish app, and NOT natively?Thanks in advance.
Hello, Community!Recently, I found a media hit through Google on an event by my organization that did not show up in Meltwater. It was an independent broadcast station in Philadelphia, big enough that I was surprised the hit wasn’t included. How do I search Meltwater’s media database to see if this outlet is on it? Is there a way to see Meltwater’s media list? Does it include magazines? Hyper-local weeklies? Trade journals? Peer-reviewed journals? Does Meltwater have media lists for every city/town in the U.S., or are there any holes? In short, I would like to know how many and which news outlets are being scanned when I monitor our media coverage. Is that information available? Specifically, I am interested in Greater Chicago, Greater Philadelphia, all of Massachusetts, and national media outlets.Thanks so much,Norreida
I’m looking to a pull a report to show stakeholders are top stories from April 1st - Present and be able to weed out any irrelevant stories then export that to be apart of a presentation or in a word document. How can I do this and what kind of report would this best suit?
We would like to see a percentage of our coverage is national/consumer/regional/trade, is there a way to easily do this?
Good dayI was on the media monitoring session and it was very social media focused.I am in traditional PR and new to Meltwater and pulling traditional coverage reports (print, broadcast and online) and I want to know if there is a way to pull this in one report. I am currently pulling three reports and then formatting columns I don’t need and its time consuming.Also possible look at a custom search called “last month” or I have to custom the dates myself.Please reply to me on dave@corporateimage.co.za as I don’t come on here very often.Thanks
Hello fellow rookies! I have a startup client looking to establish earned media KPIs for 2025. All the metrics for year one are quite small, and I’ve been asked for a recommendation on growth targets. What’s realistic? 20%? 50%? I appreciate any thoughts you might have. Thanks in advance!
I seem to have a recurring problem when an article that is on the platform is not pulling through one of my searches. This is after I’ve added URL and/or TITLE information. So I end up using Live Chat and while the agents have always been able to identify the issue (usually from the NOT section of Boolean), I would like to be able to identify the issue myself.Is there a way to search within the Boolean of a search for words that might be causing the exclusion? If not, I’d love to be able to do that.
I feel like this is an easy question, but I can’t figure it out. Can I download or export the results of an outreach? You know you can see on your screen the graph and details about who opened your outreach or clicked on links, but can I export that list to a spreadsheet?
In an email from the company’s walker , the below was mentioned, but without a link, and I can not find these in the web site’s traiing calendar. Can yiu gyuide me to signups for these? (fbever@mdibl.org)Basic Training: New to Meltwater or need a refresher? These sessions are designed to get you up to speed on key features: Getting Started with Search - January 14th Getting Started with Alerts and Digests - January Getting Started with Reporting- January 18th
SNSアカウント認証で公式アカウントを複数認証しました。下記の2,3の操作位置がわかりません。スクリーンショットなどで操作方法の詳細を教えてください。 監視対象のInstagramハンドルを探索に追加するFacebookページと同様に、Instagramデータを確実に含めるためには、これらのInstagramハンドルをExplore検索に追加する必要があります。画面間を行き来する手間を省くために、検索に追加したいハンドルのリストを作成するのが最も簡単かもしれません。Explore検索にハンドルを追加するには、次の手順に従ってください。 左側のナビゲーションバーで「エクスプロア」を選択します Instagramデータを取得したい検索を選択してください Instagramページ名をブール値に追加する 検索を選択 保存を選択
In checking out media monitoring for our brand “Esh Construction”, I’ve found that the coverage from a particular media title isn’t showing. This coverage is tracking under a different keyword/search “Stockton Waterfront” but surely it should be pinpointing any mention of our brand.The article mentions “Esh Construction” in the second paragraph and throughout, so I don’t understand why it wouldn’t be pulling through on a top level search for the brand. Can anyone advise?
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