📺 NYC Summit 2026: How NBCUniversal Builds CSR Programs That Inspire Action
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This week's session is one every comms and marketing professional needs to watch. Gina Kleiner from LinkedIn joined Meltwater's Chief Product Officer Chris Hackney to share original research on how LLMs are actually citing content — and what that means for how you build brand visibility going forward. 👉 Watch the full keynote Here are a few highlights worth watching for: The search game has fundamentally changed: 60% of searches now end without a click — users get what they need directly from the LLM. And experts predict AI search will outpace traditional search by 2028. If your brand isn't showing up as the answer, you're not in the consideration set. The data is striking: Meltwater analyzed 9.5 million LLM queries across the six biggest AI models. LinkedIn came out as the #2 most cited domain — and 75% of citations came from individual creators, not company pages. The implication for your employee and executive advocacy strategy is huge. Expertise beats virality: The most-cited Lin
This week's (second!) session might be the most actionable one yet. Jenny Force, VP of Global Marketing at Meltwater, and Palmer Hutchins, VP of Marketing at G2, came armed with fresh research, real results, and zero fluff. If AEO — Answer Engine Optimization — isn't on your radar yet, it needs to be after this. 👉 Watch the full keynote Here are a few highlights worth watching for: The buying journey has already changed: 51% of B2B decision makers now start their vendor search in an AI chatbot — not Google. And 69% ended up choosing a different vendor than they originally planned after using AI in their research. The playing field is being redrawn in real time. Winning the answer is the new winning the click: Palmer's framework says it all — go from being mentioned, to cited, to a branded citation, to becoming the recommended solution. That last step — owning the answer to a hyper-specific prompt in your category — is where your AEO strategy should ultimately be pointed. Reviews need
This week's mainstage feature is one you won't want to miss. With the FIFA World Cup 2026 kicking off this month — right here in the US — Bettina Garibaldi gave us a rare behind-the-scenes look at how you market the biggest sporting event on the planet. And yes, there were plenty of lessons for every communicator and marketer in the room. 👉 Watch the full keynote Here are a few highlights worth watching for: The scale is staggering: 48 teams, 104 matches across 40 days, three countries, and 16 host cities. To put it in perspective, the Qatar final alone drew the equivalent viewership of 13 Super Bowls combined — and the NY/NJ region is hosting the final. It's not a soccer tournament, it's a cultural moment: Bettina's approach isn't about selling tickets — those sell themselves. Her job is designing moments around music, fashion, food, and community that draw in people who may never have watched a match in their life. On working with creators: FIFA doesn't just tap sports creators. Th
Following our Welcome & Meltwater Keynote, Gwyneth Paltrow, founder of Goop, sat down to talk brand building, authenticity at scale, and navigating disruption — and she did not hold back. 👉 Watch the full keynote Here are a few highlights: Her North Star metric: Repeat rate. "If somebody comes back and comes back and comes back, it means you really delivered, it means you've made an emotional connection, and you're building a real business." Data vs. intuition: "Data is great for knowing a product is working and you need to reorder inventory. But it doesn't solve the question of why it worked in the first place." She makes a compelling case for leading with intuition and using data to validate — not the other way around. AI: "Especially as women, we are being left behind. We do need to educate ourselves." She's optimistic though — her team is already using AI-powered asset creation and she personally uses it as a "chief of staff" connected to her Slack and email. Brand Authentici
🎬 Summit NYC Mainstage: Welcome & Meltwater Keynote Missed Summit NYC? We're bringing the mainstage to you. Each week, we'll share a keynote session from Meltwater Summit NYC 2026. First up: the Welcome & Meltwater Keynote featuring CEO John Box, Chief Product Officer Chris Hackney, and Chief Technology Officer Aditya Jami. 👉 Watch the full keynote Here's a taste of what they covered:GenAI Lens in action. See how Meltwater is helping brands understand how they show up across ChatGPT, Claude, Gemini, and other LLMs, with real-time visibility scores, competitor benchmarking, sentiment analysis, and AI-generated recommendations you can act on. Qualcomm's Andrew Pern shares how his team went from manually prompting one model a day to generating executive-ready reports on AI brand visibility. Trend Center is here. A new environment built to surface trends as they emerge across TikTok, X, Instagram, and soon news, Reddit, and Facebook. Instead of waiting for a mention to match a se
If this year's Summit left you inspired, energized, and already thinking about next year, you're not alone! The waitlist for Meltwater Summit 2027 is officially open! By joining today, you'll be among the first to hear event updates and you'll lock in access to a special registration rate when tickets become available. Here's what's already shaping up for next year:Keynote speakers worth clearing your calendar for Sessions built around what you can actually use, not just what sounds good on a slide Hands-on time with the product, not just a demo from the stage A chance to reconnect with the Meltwater community you met (or reunited with) this year Join the waitlist today and be first in line for updates and exclusive pricing.Meltwater Summit 2027 Waitlist We'll see you in 2027!!
One of the highest-rated workshops at the NYC Summit was our GEO Playbook session. We heard you — and we've turned it into a full elearning course, now available on mAcademy. Complete it and earn a LinkedIn certification you can share with your network. If you weren't at the Summit, this is your chance to get everything that was in the room.What is GEO and why does it matter? AI tools like ChatGPT, Gemini, and Perplexity are changing how people discover and choose brands. If your brand isn't showing up in AI answers — or a competitor is getting recommended instead of you — this course gives you a framework to fix that. What you'll learn — in under 30 minutesThe GEO landscape — how search has evolved from SEO to AEO to GEO, and why it matters now How AI forms recommendations — what signals AI models use to discover, interpret, and recommend brands The three visibility levers — Frequency, Clarity, and Authority, and how to influence each one How to diagnose visibility gaps — identify why
Purpose That Performs: Building CSR Programs That Earn Attention and ActionHilary Smith, NBCUniversal This week's session is a masterclass in turning a company's core strength into genuine social impact — and making it work for the business at the same time. Hilary Smith walked us through how NBCUniversal built its Creative Impact Lab from the ground up, and the five-step roadmap she used to make it stick. 👉 Watch the full keynote Here are a few highlights worth watching for:Start with what you're uniquely great at: IBM leads with AI. Nike gets kids moving. LinkedIn focuses on workforce development. NBCUniversal's superpower is storytelling — and 77% of nonprofits cite communications as their biggest organizational challenge. The match was obvious once they looked inward. The lesson: your best CSR strategy is already hiding inside your business. Make employees the centre of it: Hilary turned volunteering into a genuine perk — complete with a "Creative Council" title that employees co
A key takeaway from day one of sessions was insights are great and needed but having a human that can analyze and put the data into context is what’s going to keep AI from taking our jobs…for now. 🫣
This week's session is a wake-up call — and one of the most timely conversations from the entire Summit. Dan Bramme, CEO of Cyabra, and Jonathan Rosen, CEO of Orchestra, broke down exactly how coordinated inauthentic activity works, why brands keep getting caught off guard, and what a smarter response playbook actually looks like. 👉 Watch the full keynote The bot playbook has evolved: Forget the old image of bots talking to bots in an echo chamber. Today's inauthentic actors embed themselves inside real conversations, making manufactured narratives almost indistinguishable from organic ones — and pulling real people deeper in. The line between fake and real is blurring fast. The Cracker Barrel case study is striking: When the brand updated its logo, three coordinated narrative tracks — attacking tradition, suggesting financial instability, and villainising the CEO — reached 4.5 million people in under 36 hours. Media picked it up, the stock dropped, and roughly $100M was wiped out.
Where does everyone think AI is going to best help influencer selection?
Day 1 has been a blast! My biggest learning so far: The majority of AI citations are coming from individual LinkedIn profiles vs. official company pages. 40% are from established LI members (those with 10k+ followers). 35% are from everyday members (>10k followers). Really has me thinking about how my own agency approaches AI Visibility and GEO… and the importance of being (and promoting) thought leadership within my company!
Any other social media managers hanging around on Summit Day 2 in NYC? If so, let’s connect and chat over lunch!
This chat discussing the role of AI on brand reputation was fascinating! I loved hearing about the neuroscience research on physiological reactions to AI content. Key takeaway: how you disclose the use of AI is equally if not even more important than the act of disclosing itself. If 4 out of 5 people believe brands should be transparent about their use of AI, how are all of you “priming” your audiences to best receive your AI content?
After nearly two decades in higher education teaching writing and research, I've been in marketing for nearly four years. Today has really emphasized the gap isn't nearly as narrow as I imagined...and spurred an idea for some great content 😉
Last year the major theme was AI won’t replace you, but you will be replaced by someone who knows how to use AI. This year, it’s going a step further, and we’re learning how and why to ensure our clients and brands are VISIBLE and DESCRIBED WELL/CORRECTLY in AI. I love that Meltwater is helping us keep up and stay relevant in our work.
As a new Meltwater community member I am having a great time learning about the platform and all of its capabilities! It was also interesting to learn which platforms LLM most frequently pull information from!
Thanks for highlighting how to use trends!
First Meltwater Summit! Grateful for my new role and my company for the opportunity to be here! Hearing Gwyneth Paltrow is inspiring and makes me want to boost my own brand 🤟🏼💡
LinkedIn being the #2 most cited source by AI models is the exact proof needed to show that WHAT WE DO MATTERS! Content is key and content creators are VITAL.
I’d love to hear how some nonprofits are using Meltwater Klear to source and build relationships with content creators. Please share any wins or best practices!
So excited to be back at my second Summit! Been learning a lot this year. It’s been nice to add more techniques on how to integrate AI into our processes and strategies.
Heading home tonight after another incredible Summit experience. This year’s event helped me learn where the platform is going with AI and showed some incredible new tools on the way! Special thanks to @kelly.bebenek, @Victoria Elbers, @Cheyenne, @Zach_Lepard, @Cris Rice and so many others for their work on this event and their workshops! Glad I got to share this moment with Kelly and the other mChampions on stage 1!
Holy cow, what an incredible few days in New York! Now that Summit 2026 has officially wrapped, we just wanted to take a moment to say thank you to everyone who joined us in New York and helped make this year’s event so special. From the conversations in the hallways and Roundtables to the workshops, networking moments, mCommunity Lounge hangouts, and a lot of laughs, last week was such a powerful reminder of how amazing this community truly is. Watching customers from around the world come together to share ideas, support one another, and build new connections is something we never take for granted. Thank you for showing up, participating, asking thoughtful questions, sharing your expertise, and bringing such great energy throughout the week. Whether this was your first Summit or your fourth, we hope you left feeling inspired, connected, and excited about what’s ahead. A huge thank you as well to everyone who stopped by the mCommunity Lounge, joined a Product Workshop or Roundtable, p
Got an early look at what’s ahead for GenAI lens in the mid year telease. Amazing new tools coming to all parts of the platform! Can’t wait!
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