Discovery highlights what’s new, different, or gaining traction in a workspace’s data – without having to look for it. It’s a fast track to finding emerging stories and brand moments. Using Discovery Discovery Use CasesUsing Discovery To access and use Discovery, follow these steps: Click the Explore+ drop-down in the left-hand navigation bar Select Discovery Note: Feed is powered by all workspace Optimized searches (up to 60), which can be selected as a group or individually (these selections will reset to all upon sign-out). Take any of the following actions Date Range: Switch date range between past 7 days and past 30 days Searches: Select searches powering the feed Learning Types: Select learning types Viral posts - content that has gained exceptional traction, through high engagement. Volume increase - Significant increase in the number of mentions over a specific time period. Volume decrease - Significant decrease in the number of menti
Welcome to Explore+. As an Explore+ Viewer, you are stepping into Meltwater’s enterprise platform for media and social intelligence. The good news is that everything is already set up for you - no configuration needed. Your company’s searches, dashboards, and custom filters are ready to go. This means you can start exploring insights, applying filters, and sharing reports without changing or breaking anything. Exploring Data in Explore+ Analytics Tab Accessing the Analytics Tab Getting Familiar with the Analytics Page Using the Analytics Page Using the Insight Pages Accessing Insight Pages Interacting with Insight Pages Sharing an Insight Page Exploring Data in Explore+ Analytics Tab The Analytics Tab is where you view and explore the data collected through your company’s media and social searches. Here, you can: Compare different topics, brands, or markets Filter results to get more specific insights View data through easy-to-read charts and graphs Dive into actual media
What is Explore+ and how is it different from Explore? What are standard vs. Optimized Searches? Can I use both search types in Explore+? What are Insight Pages? How are Insight Pages different from the Analytics view? How customizable are Insight Pages in Explore+? What is the best way to remove a mention from an Insight Page? Is there a cap on queries per folder in Explore+? How much historical data will be available? Will Explore+ and Explore be used together or separately? Will searches sync across Explore and Explore+? Will Explore+ allow measuring entity sentiment? Will Explore+ support image recognition on Instagram like in Radarly? What are custom fields in Explore+? What is Explore+ and how is it different from Explore?Explore+ is Meltwater’s enterprise social and media intelligence platform — designed for research teams, strategic marketers, and communications pros who need both fast and deep insights at a global scale. Explore is great for real-time monitoring, alerts, and f
What is automatically retained when I upgrade a Classic Newsletter? What is not automatically retained when I upgrade a Classic Newsletter? What happens if I do nothing? Any limitations I should know about? This seems complicated, why do we need to migrate? How do I share feedback/ideas? What is automatically retained when I upgrade a Classic Newsletter?Branding: Logos, colors, and banner images Configuration: Sections and search inputs. Saved settings: Subject lines, Newsletter names, and recipient lists. What is not automatically retained when I upgrade a Classic Newsletter?Some users had a very advanced custom Newsletter setup. Contact your Sales rep to find out if your Classic template is not compatible with the new templates. If you’re not in regular contact with your Sales representative, ask Mira Companion. Exact design details beyond branding, settings, and options will need to be assigned by the user. What happens if I do nothing?All existing Classic Newsletters will be a
Boolean Practice 1 (AND, OR, NOT) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches. Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using AND, OR, NOT, and quotations. Scenario 1 👵Find documents that mention Princess Leia and Luke Skywalker but don’t mention Darth Vader. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers, veggie burgers, and chicken tenders. All documents should also include the keyword drive-through. Scenario 3 ✈Find documents that mention Delta
How Can I Add & Tag Content from Outside Meltwater?Do you ever find a piece of content online for your report — but not sure it’s in Meltwater?A quote in an interview A niche blog post about your brand A stat in an analyst article A local press hit from a smaller publication If you’re using Google Chrome, you can quickly add and organize any of these links in Meltwater using the Meltwater Chrome Extension. 💻 First Things First: You’ll Need Google ChromeThe Meltwater Extension only works on Chrome (and must be pinned to your toolbar).Not using Chrome? You’ll need to switch browsers to use this feature. Step 1: Install the Meltwater ExtensionGo to the Meltwater Chrome Web Link Click Add to Chrome Click the puzzle icon in your browser, then pin 📌 the Meltwater extension so it’s easy to access Step 2: Spot Something You Want to Save?Any time you’re browsing online and find:An article not yet in Meltwater A stat or quote in an email newsletter A local blog post or coverage outside you
If you’re a marketer like myself, stepping into 2025 may have felt less like a smooth stride and more like running on ice. The fast pace and endless to-do lists that come with the new year can be overwhelming, but I’m determined to channel all that momentum into fresh opportunities, bold strategies, and a high-energy approach to the new year.Whether you’re looking to level up professionally, shake up your creative process, or expand your horizons, 2025 is brimming with potential. Here are ten bold, exciting, and maybe even questionable ways I plan to make the most of the year ahead. You’re invited to join me on this adventure of breaking routines, sparking creativity, and finding growth in unconventional places! Send a Cold DM to Someone You AdmireLeena Nair, Chanel’s Global CEO, recently gave a fascinating interview at Stanford Graduate School of Business, where she shared how bold, intentional networking helped to shape her career. In the early days, she would reach out to inspiring
You can now quickly understand why a spike in your Mentions Trend happened. When a spike appears, just click the new View Insights button to instantly see the news stories or events driving that increase. This saves you time and helps you uncover the “why” behind a trend. Quick Insights for Mentions Trend Spikes Prompt Meltwater Copilot with a query that returns a Mentions Trend chart. Example: “Show me the mentions trend for [topic] over [time frame].” Below the chart, you’ll see up to two of the most impactful spikes highlighted, each with an option to View Insights.Note: If no meaningful spikes are detected, the View Insights button won’t appear. Click View Insights to have Copilot automatically analyze the content that caused that spike in mentions.To see insights for the second spike, scroll back up and click View Insights for that spike. Share or copy the insights, or keep working with the data in Meltwater Copilot using in-app suggested follow-up prompts or tailored to your tas
With Dow Jones returning to Meltwater, now’s the perfect time to check if your searches are pulling in coverage from your favorite site. Whether you're tracking sentiment or looking to validate media reach, top-tier business press can make a huge impact.Let’s make sure you’re seeing it. Step 1: Open Explore and Run Your SearchGo to Explore from the left-hand navigation bar. Select any saved search (or create a new one). Step 2: Filter by Source TypeClick Source type > Select News > Click the Arrow to narrow your results ✅ Step 3: Search for Specific Publications & Create a Custom ListThis opens a News pop-up, where you can look up which publications to focus your broader Search on. Just type the publication name (Reuters, Architectural Digest, Miami Herald, e.g.) into the search bar, then check the box next to the result to add it to your selection.Click Apply to zero in on those specific outlets in the broader search 💡Pro Tip: You can save this group of sources as a list to
Classic Newsletters are being retired soon. To keep your Newsletters sending on schedule, you’ll need to upgrade your template once. It only takes a few minutes. What’s Changing? What You Need to Do How to UpgradeWhat’s Changing?Classic templates will no longer send once they are retired. The new Newsletter experience gives you: Easier customization A more intuitive interface Better performance across devices What You Need to DoLook for the Switch button banner on your Newsletters page. Complete the one-time upgrade. After upgrading, you can reuse the new template for future Newsletters. ✅ Most settings (logos, colors, recipients, subject lines) will carry over automatically.⚠️ Some advanced templates (multi-column layouts, large thumbnails, right-to-left text) may need extra setup. We recommend upgrading now to avoid any delivery interruptions. How to Upgrade Select Newsletters in the left-hand navigation bar Click the banner at the bottom titled Classic Newsletter will retire soon.
Meltwater Community に日本語のホームページとオンデマンド翻訳機能が登場しました！日本語でコンテンツを閲覧できるだけでなく、投稿をワンクリックで瞬時に翻訳可能に。これまで以上に、学び、つながり、交流しやすくなりました。ぜひお好みの言語でご活用ください。ホーム画面からご希望の言語を選択してください： 投稿を翻訳：私たちは現在、Meltwaterのカスタマーエキスパートプログラムである「Experts with Insights」プログラム の参加者を募集しています。効果的だった戦略、そこから得た学び、またはMeltwaterを活用しているユニークな方法など、あなたの経験をぜひコミュニティと共有してみませんか？📢「Experts with Insights」プログラムへの応募はこちら： エキスパート募集！ 日本語を話すユーザー向けにデザインされたトレーニングセッションにご招待できることを楽しみにしています！このワークショップでは、以下の内容を取り上げます：効率的なモニタリングのための強力な検索を作成・保存する方法 高品質のメンションを見つけ、ターゲットを絞った著者リストを作成するためのフィルターの使い方（インフルエンサー分析に最適） ワークフロー管理を改善するためのラベリング機能を使ったアカウントの整理方法 初心者の方でもスキルを再確認したい方でも、このセッションは体験を最適化するための重要なツールを提供します。今すぐ登録= 初めてでも安心！エクスプロア超基本講座 - 9月10日（水） 検索を極める！エクスプロア中級講座 - 9月24日（水） カスタマーサクセス英語セッションOpen Q&A with a Dedicated Meltwater Rep- Sept 5th Open Q&A with a Dedicated Meltwater Rep- Sept 10th Open Q&A with a Dedicated Meltwater Rep- Sept 17th Open Q&A with a Dedicated Meltwater Rep- Sept 24th 追加の英語トレーニング:Getting Started with Media Monitoring - Sept 12th Advanced
Mises à jour de la mCommunity:La communauté Meltwater propose désormais une page d’accueil en français ainsi que des traductions de publications à la demande ! Vous pouvez parcourir le contenu en français et traduire instantanément n’importe quelle publication en un seul clic—rendre l’apprentissage, les échanges et l’engagement plus faciles que jamais dans la langue de votre choix.Sélectionnez votre langue préférée depuis l’écran d’accueil: Traduisez n’importe quelle publication: Les mChampions de Meltwater reçoivent un billet gratuit pour le NYC Summit 2026 et bénéficient d’une reconnaissance tout au long de l’année !Vous souhaitez être reconnu(e) pour vos contributions dans la communauté Meltwater ?Le programme mChampion met en lumière les membres qui partagent leurs idées, soutiennent leurs pairs et font vivre les échanges.Avantages VIP, cadeaux surprises, mentions spéciales — aucune inscription requise !👉 Cliquez ici pour découvrir comment devenir un mChampionAteliers produit Nous
Hallo zusammen,mCommunity-Updates:Die Meltwater Community bietet jetzt eine deutschsprachige Startseite und sofortige Übersetzungen von Beiträgen auf Abruf! Sie können Inhalte auf Deutsch durchsuchen und jeden Beitrag mit nur einem Klick sofort übersetzen – so wird es einfacher denn je, in Ihrer bevorzugten Sprache zu lernen, sich zu vernetzen und auszutauschen.Wählen Sie Ihre bevorzugte Sprache auf der Startseite aus: Beitrag übersetzen: Meltwater mChampions erhalten ein kostenloses Ticket für den NYC Summit 2026 und werden das ganze Jahr über gewürdigt!Du möchtest für deinen Beitrag in der Meltwater Community Anerkennung erhalten?Das mChampion-Programm stellt Mitglieder ins Rampenlicht, die ihr Wissen teilen, andere unterstützen und die Community aktiv halten.Freu dich auf VIP-Vorteile, Überraschungsgeschenke und besondere Erwähnungen – ganz ohne Bewerbung!👉 Hier klicken, um zu erfahren, wie du mChampion werden kannst ProduktworkshopsWir freuen uns, Sie zu unseren bevorstehenden Tra
Want to track your brand’s owned social content and what competitors or your influencers are posting—directly in Meltwater Explore? With just a few steps, you can pull in posts from Facebook, Instagram, TikTok, and X (formerly Twitter) to build more complete searches, dashboards, and alerts.Why Set Up Monitored Social Pages? 🎥Video: How to Add Monitored Pages, Handles, and Hashtags Step-by-Step: Add Monitored Pages, Handles, and Hashtags ✅Connecting Facebook, TikTok Page, Instagram & Twitter ✅Adding Meta Pages for your Company, Brand, Influencers or Competitor ✅Adding Instagram Hashtags Adding your Monitored Pages to your Explore Search Recap Need a bit more help? Why Set Up Monitored Social Pages? Platforms like Facebook and Instagram require explicit permissions for third-party tools (like Meltwater) to access public page content. That means you must authenticate your account and add pages manually before Meltwater can collect content from them.This setup enables you to:
In the course Creating Searches with Boolean: Advanced we reviewed the Boolean operators that can help you find specific content from Twitter. Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using the Twitter operators:to: mention: from: Scenario 1 👵Find Twitter documents that mention or are a reply to @MarkHamill that also mention Luke Skywalker. Scenario 2 🍔Find Twitter documents that are posted from at least one of the following fast-food restaurants: @BurgerKing, @McDonalds, or @Wendys. All documents should also include the keyword french fries. Scenario 3 ✈Find documents that are ear
Yes, you can! Meltwater's Digest Reports are designed to be flexible so you can keep the right people informed on the right schedule, with the right content.If you've ever thought:“Can I change how often the email sends?”“Can I choose who gets it?”“Can I decide what topics are included?”The answer is: absolutely. Step 1: Go to Digest ReportsFrom the left-hand navigation bar:Click the arrow next to “Report” Then select Digest ReportsThis will take you to a list of your existing Digests (or allow you to create a new one). Step 2: Click “Create Report” or Edit an Existing OneTo build a new Digest from scratch, click the purple “Create Report” button.To edit an existing one, hover over the report and select the Edit pencil. Step 3: Set the FrequencyChoose how often you’d like the Digest to send:Hourly Daily WeeklySelect the cadence that works best for the recipient(s). 🔍 Pro tip: We recommend daily for active monitoring, weekly for higher-level visibility, and hourly for crisis monitorin
If you’re only pulling volume in Explore, you’re missing the real story behind the numbers. In this second video tip of Insights unBoxed, @Cris Rice shows how to use Custom Categories in Explore — one of the smartest ways to organize your data and uncover what’s actually driving conversations. With Custom Categories, you can separate owned vs earned media, spotlight your executives, or zoom in on comments only for audience feedback. In this video, you’ll see:✅ How to set up a Custom Category in just a few steps✅ Ways to use them to track executives, brands, and events✅ A pro tip for excluding categories to focus on what matters most Boolean Search examples Cris shares in the video: Type Boolean To Use What to update Owned Content: from:handle AND postType:og Earned Only: Same Boolean as above but toggle Exclude from results Executive Mentions: "Bob Iger" or "Asad Ayaz" or "Tinisha Agramonte" or "Alan Bergman" or "David Bowdich" or "Sonia Coleman" or "Josh D'Amaro
Next year, Summit is coming back to NYC—and this is your chance to share the stage with world-class speakers like Reese Witherspoon, Trevor Noah, and Ryan Reynolds. We’re looking for bold voices, fresh perspectives, and real stories from the frontlines of PR, communications, and marketing. Whether it’s a case study, an innovative strategy, or lessons learned the hard way, we want to hear from you. 👉 If you’ve ever thought, “I should be on that stage,” this is your moment. Apply now to be a speaker at Summit 2026.
Where should I go to learn about Copilot? What content is included in Copilot? What languages is Copilot available in? Where can I give Copilot feedback? Where should I go to learn about using Copilot? Through our Using AI: Prompt Writing for Communication & Marketing Professionals Academy course, you will learn how teams use Meltwater’s AI tools for crisis management, audience insights, and content strategy to boost efficiency, engagement, and decision-making, and pick up tips and tricks for effective prompt writing. You will even earn an AI Prompt Writing badge! What content is included in Copilot? Meltwater Copilot will access the content that is available in your account that you would see in Explore. Premium content and any entitlement-based content must be purchased with your Meltwater plan, should you want to access it in Copilot. If you want Copilot to reference your social data, you must authenticate your social media account and set up pages, profiles, and keywords in y
Hi everyone, I’m John Box, CEO at Meltwater — and also one of the platform’s most active users. I log in daily, dig into data across our business, and speak with customers around the world. Those conversations remind me of two things: there’s always more value to unlock in Meltwater, and small changes can often deliver big results. That’s why I’m starting a new video series: Insights unBoxed. We know customers appreciate the training from account teams, Meltwater Academy, and Community. But many of you have asked for something extra — best practices from other customers, tips from experienced users and employees, and even the small “hacks” that make a big difference. This series is designed to share exactly that. Every few weeks, I’ll post a new tip — each one under 5 minutes and straight to the point: Why it matters How to do it The impact it’s having for teams across industries Be sure to subscribe to the #Insights unBoxed page so you’ll be notified when each new tip is released
If you’re only tracking earned media, you’re only seeing part of the story. In this first video tip of Insights unBoxed, @Cris Rice will show you how to connect your owned and paid social accounts — Instagram, TikTok, Facebook, and more — directly into Explore. It’s one of the fastest ways to strengthen your media strategy and get a complete view of your brand, from public sentiment to private messages. In this video, you’ll see:✅ Why connecting your accounts leads to smarter insights✅ How to set them up in just a few steps✅ Real examples from nonprofits, government teams, and major brands already using this today 👉 Watch the full video here: Resources: [How to Connect Your Social Accounts] Let’s keep pushing what’s possible with Meltwater.More episodes of Insights unBoxed coming soon — stay tuned!Cheers,JB
Every PR and marketing pro knows the challenge: there’s never enough time in the day, yet the pressure to deliver results keeps growing. That’s why we’ve built new ways inside Meltwater Community to help you learn faster, connect with experts, and get more value — without adding extra hours to your workload. Insights unBoxed with @john.box Our CEO is opening up his own playbook of favorite product hacks — simple ways to unlock more value from Meltwater and get results quicker. (Make sure to subscribe to the page to be notified when the next one drops)🎥Watch here Season 2 of Expert Exchange Podcast is LiveYour peers are sharing real stories, hard lessons, and practical tips you can apply immediately. Think of it as learning from colleagues you haven’t met yet. (Make sure to subscribe to the page to be notified when the next one drops)👂Listen here Summit Replay Series.Couldn’t make every session at Summit? Now you can watch the most popular talks on demand and pick up strategies fro
If you find yourself constantly tagging the same type of content or wanting to hide irrelevant articles, there’s an easier way. Meltwater’s Automation lets you teach the platform what matters to you, so it can take action on your behalf going forward. 🛠️ Step 1: Open the Automation TabIn Meltwater, go to the Content section in the left-hand navigation bar, then click into Automation.This is your Rules dashboard where you can see any existing rules, who created them, and when they were last edited. Step 2: Click “Create Rule”Hit the purple Create Rule button to launch the setup. This will open a simple pop-up where you’ll name your rule and write a quick description.You'll also select if the rule applies to:Saved Search Results in Explore or Owned Social Accounts Engage 🔍 Step 3: Set the CriteriaChoose what content should trigger your rule:No Criteria – apply the rule to every new result Mentions keywords – only when specific words or phrases appear Does not mention keywords – when
We’re heading back to New York City on May 5–6, 2026 for two days of bigger ideas, bolder insights, and can’t-miss connections. ✨ Last year’s Summit featured Reese Witherspoon and astronaut Jonny Kim — and we’re building a keynote lineup that might just top it.Expect actionable strategies, thought-provoking sessions, and networking with 1,200+ PR, comms, and marketing leaders who are shaping the future of our industry.You’ll walk away with practical takeaways you can put into action immediately — whether it’s future-proofing your PR strategy, sharpening your marketing campaigns, or building stronger brand resilience. 🎟️ Super early bird pricing is live now — $499 (save $400). This is as low as it will go. [Register now to lock in the best price] Bonus: mCommunity Champions can earn a free ticket to Summit. [Learn how here]
Hi Meltwater Community,I was wondering if anyone has had issues with commenting on the Meltwater Summit replays? When I try to comment, I receive the below error:Would appreciate any troubleshooting ideas 💡.Thanks
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