Hi Meltwater Community,I was wondering if anyone has had issues with commenting on the Meltwater Summit replays? When I try to comment, I receive the below error:Would appreciate any troubleshooting ideas 💡.Thanks
I’m curious to know why Reddit upvotes and comments are not available in Radarly and Explore. This data provides important context on what topics a community feels most passionately about. Without these metrics, all posts are equally weighted which makes it difficult to decipher what communities care about. Since Reddit data is essentially full firehose, why is this not universally available in Meltwater?
🎙️ In the final episode of this season of Expert Exchange, @DinoDelic chats with Genevieve Brammall, National Head of PR & Talent Relations at News Corp Australia, about what it really means to lead with data—and how to use it to fuel both team culture and business results. Genevieve didn’t score at the top of our Comms Maturity Assessment. But how she uses data in practice? A masterclass. From aligning publicity to business outcomes, to creating measurement models with real influence—her approach is smart, human, and practical. 💥 What you’ll take away: Vision + metrics — Why great leaders link their strategy to measurable outcomes (00:06:20) Beyond AVE — How a napkin sketch became her team’s PR measurement framework (00:10:45) The win-win-win — A model for driving individual, team, and business success (00:17:50) Culture powered by data — How live measurement inspired weekend work (00:22:10) Advice for future leaders — What emerging comms pros often overlook (00:26:30)
🎙️ In this episode of Expert Exchange, @DinoDelic sits down with Drew Neisser, CEO (and self-proclaimed Penguin in Chief) of CMO Huddles, for a candid conversation about what’s broken in B2B marketing—and how to rebuild it. Drew’s interviewed over 600 CMOs, authored two books, and built one of the most successful B2B marketing communities out there. He’s also a LinkedIn Top Voice who’s generated over 1 million organic impressions… by breaking every rule marketers are told to follow on the platform. This episode is packed with insights for marketing leaders tired of artificial, short-term tactics and ready to put brand and community back at the center. 💥 What you’ll take away: Stop separating brand and performance — why it’s a costly mistake to treat them like opposites (00:11:45) Artificial marketing is killing trust — how PE/VC ownership is shifting marketing priorities in the wrong direction (00:06:20) Reputation > reporting — why CMOs must educate CEOs on long-term brand
In this episode of Expert Exchange, @DinoDelic sits down with Ellen Gerstein, Senior Director of Content Strategy & Digital Communications at Pfizer, to explore what it takes to create content that builds real trust—and doesn’t get lost in the noise. Ellen shares how she scaled her team, launched an employee advocacy program with over 75 million social impressions, and keeps her strategy grounded in user experience—even at one of the world’s largest pharmaceutical companies. This one’s for content leaders, communicators, and brand strategists trying to show impact inside complex organizations.💥 What you’ll take away: [05:20] Why thinking like an outsider is Ellen’s superpower—and how she keeps that perspective after 8+ years at Pfizer [09:40] What metrics actually matter for content success (hint: it’s about depth, not just reach) [17:00] Why reading the comments is underrated—and how anecdotes can be more powerful than dashboards [25:45] What authentic employee advocacy re
In this episode of Expert Exchange, @DinoDelic chats with [my fellow Canadian] Jason Miller, Associate Director of Digital Marketing at York University, about what it really takes to tell a great story with data. From guiding non-marketing stakeholders through campaign results to redefining which metrics matter—Jason shares how to move from reactive reporting to proactive storytelling. This one’s for marketers, communicators, and analysts who are swimming in data but still struggling to connect the dots. 💥 What you'll take away: Bounce rate isn’t always bad — and why context changes everything (00:06:52) Stop the data overload — how to focus your reporting on just a few metrics that matter (00:16:10) Map the journey first — why walking through the user experience before analyzing data leads to better insights (00:27:45) Be proactive, not reactive — how setting expectations upfront can make your reports clearer and more useful (00:12:35) Adapt for your audience — how Jason si
In this episode of Expert Exchange, @DinoDelic sits down with Renee Connolly, Chief Belonging & Inclusion Officer at Merck KGaA, to talk about what it really takes to drive Diversity, Equity, and Inclusion in a 354-year-old company. From setting aspirations instead of quotas to making space for uncomfortable but necessary conversations—Renee shares how she’s working to embed inclusion into one of the world’s oldest and most global organizations. This one’s for leaders navigating culture change in established companies, communicators shaping inclusive narratives, and anyone curious about how to make DEI work beyond surface-level numbers. 💥 What you'll take away: [06:45] Why aspirations work better than quotas—and how to set them with intention [18:20] How to measure what really matters: behavioral change, not just headcount [27:10] Practical tips for building diverse hiring panels without tokenism [39:30] Why uncomfortable conversations are essential for growth (and how to ha
We’re heading back to New York City on May 5–6, 2026 for two days of bigger ideas, bolder insights, and can’t-miss connections. ✨ Last year’s Summit featured Reese Witherspoon and astronaut Jonny Kim — and we’re building a keynote lineup that might just top it.Expect actionable strategies, thought-provoking sessions, and networking with 1,200+ PR, comms, and marketing leaders who are shaping the future of our industry.You’ll walk away with practical takeaways you can put into action immediately — whether it’s future-proofing your PR strategy, sharpening your marketing campaigns, or building stronger brand resilience. 🎟️ Super early bird pricing is live now — $499 (save $400). This is as low as it will go. [Register now to lock in the best price] Bonus: mCommunity Champions can earn a free ticket to Summit. [Learn how here]
Hello :)Can I track separately several different brands?I would like to add accounts for 3 food brands from Polish market. But I’m not sure if I can, and if I can track them separately then, or would all statistics mix up?Best regards,Katia
Over the last month, we reviewed real customer feedback on the prompts being used in Mira. Some prompts led to strong, accurate results. Others were too vague or complex, which often caused errors or incomplete answers. To help, we created this Prompt Rewrite Guide: a side-by-side look at actual prompts that received negative feedback and how we rewrote them into clear, effective prompts. These examples come directly from customer usage and are meant to show what works best in practice [no customer data is shared in this post]. ❌ Weak Prompt ✅ Better Prompt 🎓 Why It Works using this search, please let me know what new topics have emerged Using the #[Search Name], identify the top 5 new topics in the last 7 days and summarize each with 2–3 sentences. Use # to bring in a saved search. Narrows timeframe and requests summaries. create an impact report for this press release Create a media impact summary for the press release “[Title]” issued on [Date]. Include article count, r
Where to Find Mira Studio Using Mira Studio Extensive Prompt Library - Recommended Select a Core Prompt Typing in a prompt Using the Extensive Prompt Library Where to Find Mira Studio To use Mira Studio, click on Mira Studio in the left-hand navigation bar to get startedUsing Mira StudioThere are three ways to interact with Mira Studio Extensive Prompt Library - RecommendedThe View our extensive prompt library has been designed with use cases from industry peers and is our recommended interaction, especially if you are new to writing prompts. The prompt library is home to nine prompt categories, with the Brand Monitoring section expanded by default.Prompt Library sections include: Brand Monitoring Competitive Intelligence Industry Trends Crisis Management Stakeholder Briefing Media Relations Analysis/Reporting Social Influencers Social Intelligence⭐ Pro tip: Click the star icon to favorite a prompt. Select a Core PromptCore Prompts are suggested prompts available after the Prompt
Boolean Practice 3 (Nested Search) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches.Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using nested searches. Scenario 1 👵Find documents that mention Yoda with Luke Skywalker or Princess Leia. Documents should not include the keyword Darth Vader. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers and veggie burgers. These keywords should appear within 10 words of the keywords drive-through or drive-thru Scenario 3 ✈Find
Boolean Practice 2 (NEAR, ONEAR) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches. Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using AND, OR, NOT, NEAR, and ONEAR and quotations. Scenario 1 👽Find documents that mention Yoda and Luke Skywalker within 6 words of each other. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers, veggie burgers, and chicken tenders. These keywords should appear within four words of the keyword drive-through. Scenario 3 ✈Find documen
Boolean Practice 1 (AND, OR, NOT) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches. Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using AND, OR, NOT, and quotations. Scenario 1 👵Find documents that mention Princess Leia and Luke Skywalker but don’t mention Darth Vader. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers, veggie burgers, and chicken tenders. All documents should also include the keyword drive-through. Scenario 3 ✈Find documents that mention Delta
Si se perdió nuestra capacitación sobre el producto del 7 de agosto, donde cubrimos cómo comenzar con el monitoreo de medios en Meltwater, ¡no se preocupe, lo tenemos cubierto! Vea la grabación a continuación para aprender cómo crear una búsqueda de marca utilizando el Asistente de Búsqueda con IA y capacitarse para clasificar, filtrar e interpretar los resultados con el fin de impulsar mejor su estrategia de marca. En esta sesión, aprendimos: Cómo crear una búsqueda para su marca y utilizar el Asistente de Búsqueda con IA para ampliar o reducir esa búsqueda y obtener los resultados que necesita. Cómo filtrar y ordenar los resultados de búsqueda para mostrar solo los datos relevantes para su marca y campaña. Cómo utilizar los clústeres de contenido y el análisis de sentimiento para interpretar mejor la conversación en torno a su marca. Vea la grabación aquí: Y no olvide consultar nuestra programación de próximos Talleres de Producto:Calendario de talleres
You can now download your AI-generated insights—including charts, images, and summaries—directly as a PDF with just one click. This eliminates the need for manual screenshots, making it simple to share comprehensive reports with your team, even if you're not a technical user. Whether you're preparing a presentation or sharing findings in real time, exporting insights is now faster, cleaner, and more professional. Downloading a PDF Prompt Meltwater Copilot and receive your response. Click Download PDF below the output. Copilot will generate a PDF of your conversation and follow-up message will confirm: “PDF export ready for download. Click to download the PDF export of your conversation. The download link expires after 1 hour.” Click the link within one hour of receipt to download the export.
You know those key stories you want to remember when it’s time for end-of-year reporting? Or trends you want to track without cluttering up your saved searches? That’s where Tags comes in.Tags let you organize important content manually (or automatically with AI), so when it’s time to build a report or monitor a campaign, you’ve already done the work without realizing it.Whether you’re tracking product mentions, campaign pickups, or thought leadership wins, tagging makes it easier to surface the content that matters. 👟 Let’s Say You Work at CrocsYour team wants to keep track of any media mentions related to:Back-to-school product launches CEO interviews Campaigns featuring celebrity partnersYou could tag these mentions as you come across them in Explore then easily pull them into an Analyze coverage report. Step 1: Open ExploreIn the left-hand navigation bar, click Explore to open the Search Homepage. Create or Select the saved search you want to view content in: ➕ Step 2: Click the T
If you’re a marketer like myself, stepping into 2025 may have felt less like a smooth stride and more like running on ice. The fast pace and endless to-do lists that come with the new year can be overwhelming, but I’m determined to channel all that momentum into fresh opportunities, bold strategies, and a high-energy approach to the new year.Whether you’re looking to level up professionally, shake up your creative process, or expand your horizons, 2025 is brimming with potential. Here are ten bold, exciting, and maybe even questionable ways I plan to make the most of the year ahead. You’re invited to join me on this adventure of breaking routines, sparking creativity, and finding growth in unconventional places! Send a Cold DM to Someone You AdmireLeena Nair, Chanel’s Global CEO, recently gave a fascinating interview at Stanford Graduate School of Business, where she shared how bold, intentional networking helped to shape her career. In the early days, she would reach out to inspiring
Summit 2026 is Coming! We’re heading back to New York City! Mark your calendars for May 5–6, 2026 at the Marriott Marquis in Times Square. Get ready for two days packed with bold ideas, fresh insights, and powerful connections. 📅 Registration opens August 18 — don’t miss your chance to grab early bird pricing! In the meantime, check out these Summit highlights to keep the inspiration going: 🎥 Watch the 2025 Main Stage recordings 📊 Read the top trends from Summit 2025 📘 Download the Marketing Playbook and PR Playbook for actionable takeaways you can put to work now Want to Earn a free ticket to summit? Learn how being active on mCommunity earns you a seat. Stay tuned—early bird tickets are almost here. See you in NYC!
The strength of mCommunity comes from you—our #FriendsWithInsights—who answer questions, share best practices, and provide feedback. To recognize our top contributors, we award mChampion status. Summit 2025 mChampion WallWhat is a mChampion? An mChampion is an active customer member who consistently:Answer questions, start conversations, and support peers. Recognized for consistent engagement and community spirit. Earns exclusive rewards and recognition. Program Goals Our mChampion program is built on three core values: Trust When you see a #FriendWithInsights identified as an mChampion, you know their expertise has been validated. They’ve completed mAcademy courses and regularly provide high-quality answers. Flexibility We understand contributions may vary with professional and personal priorities. That’s why we value all forms of engagement—whether it’s answering questions, posting ideas, or presenting at events. Gratitude Our community thrives because of you. mChampions aren’t j
If you're just getting started with Meltwater, first of all, welcome! You're about to unlock a world of insight into your brand, competitors, and industry. One of the most powerful tools in your subscription are Alerts.👟 Let’s Say You Work at Nike…You're on the global marketing team and managing brand reputation across multiple regions. You log into Meltwater, scroll through your Monitor views, and go to bed thinking everything’s calm.Next morning: 🔥 #Nike is trending on X! There's a viral post showing a new shoe model with a factory defect. Meltwater can immediately notify your team’s Slack, Teams, or shared Email via Spike Detection alert.Whether you're at Nike or managing PR for your organization, alerts are your early warning system. 🧰 Meltwater Alert Types Alert Type Use Case / When to Activate Best For Spike Detection Detects an unusual surge in coverage or social mentions. Perfect for crisis management, PR surges, or going viral. Cris
Meltwater Community に日本語のホームページとオンデマンド翻訳機能が登場しました！日本語でコンテンツを閲覧できるだけでなく、投稿をワンクリックで瞬時に翻訳可能に。これまで以上に、学び、つながり、交流しやすくなりました。ぜひお好みの言語でご活用ください。ホーム画面からご希望の言語を選択してください： 投稿を翻訳：私たちは現在、Meltwaterのカスタマーエキスパートプログラムである「Experts with Insights」プログラム の参加者を募集しています。効果的だった戦略、そこから得た学び、またはMeltwaterを活用しているユニークな方法など、あなたの経験をぜひコミュニティと共有してみませんか？📢「Experts with Insights」プログラムへの応募はこちら： エキスパート募集！ 日本語を話すユーザー向けにデザインされたトレーニングセッションにご招待できることを楽しみにしています！このワークショップでは、以下の内容を取り上げます：効率的なモニタリングのための強力な検索を作成・保存する方法 高品質のメンションを見つけ、ターゲットを絞った著者リストを作成するためのフィルターの使い方（インフルエンサー分析に最適） ワークフロー管理を改善するためのラベリング機能を使ったアカウントの整理方法#ExpertsWithInsights ポッドキャストのシーズン2がついに公開されました！毎週月曜日に、新しいエピソードを配信中。マーケティングや広報の分野で活躍するトップエキスパートによる、実践的なインサイトが満載です。ホストの Dino Delic が、データストーリーテリング、危機対応コミュニケーションなど、最新の業界トレンドを深掘りします。ビジネスにすぐに役立つヒントが見つかるはずです。🎧 最新エピソードはこちらから：Expert Exchange Podcast 初心者の方でもスキルを再確認したい方でも、このセッションは体験を最適化するための重要なツールを提供します。今すぐ登録=初めてでも安心！エクスプロア超基本講座 - 8月6日（水） 検索を極める！エクスプロア中級講座 - 8月27日（火）カスタマーサクセス英語セッションOpen Q&A With a Dedicated Meltwater Rep - August 7
Hallo zusammen,mCommunity-Updates:Die Meltwater Community bietet jetzt eine deutschsprachige Startseite und sofortige Übersetzungen von Beiträgen auf Abruf! Sie können Inhalte auf Deutsch durchsuchen und jeden Beitrag mit nur einem Klick sofort übersetzen – so wird es einfacher denn je, in Ihrer bevorzugten Sprache zu lernen, sich zu vernetzen und auszutauschen.Wählen Sie Ihre bevorzugte Sprache auf der Startseite aus: Beitrag übersetzen: Meltwater mChampions erhalten ein kostenloses Ticket für den NYC Summit 2026 und werden das ganze Jahr über gewürdigt!Du möchtest für deinen Beitrag in der Meltwater Community Anerkennung erhalten?Das mChampion-Programm stellt Mitglieder ins Rampenlicht, die ihr Wissen teilen, andere unterstützen und die Community aktiv halten.Freu dich auf VIP-Vorteile, Überraschungsgeschenke und besondere Erwähnungen – ganz ohne Bewerbung!👉 Hier klicken, um zu erfahren, wie du mChampion werden kannst ProduktworkshopsWir freuen uns, Sie zu unseren bevorstehenden Tra
Mises à jour de la mCommunity:La communauté Meltwater propose désormais une page d’accueil en français ainsi que des traductions de publications à la demande ! Vous pouvez parcourir le contenu en français et traduire instantanément n’importe quelle publication en un seul clic—rendre l’apprentissage, les échanges et l’engagement plus faciles que jamais dans la langue de votre choix.Sélectionnez votre langue préférée depuis l’écran d’accueil: Traduisez n’importe quelle publication: Les mChampions de Meltwater reçoivent un billet gratuit pour le NYC Summit 2026 et bénéficient d’une reconnaissance tout au long de l’année !Vous souhaitez être reconnu(e) pour vos contributions dans la communauté Meltwater ?Le programme mChampion met en lumière les membres qui partagent leurs idées, soutiennent leurs pairs et font vivre les échanges.Avantages VIP, cadeaux surprises, mentions spéciales — aucune inscription requise !👉 Cliquez ici pour découvrir comment devenir un mChampionAteliers produit Nous
Whether you're crafting executive reports, campaign recaps, or crisis response overviews, explore practical use cases to help you bring insights to life through Mira Studio.Creating a Media Brief in Seconds with Mira StudioCreating a Media Brief in Seconds with Mira Studio Preparing for a media interview? Mira Studio can help you get your spokesperson fully prepped—without hours of manual research. Here’s a simple guide to creating a high-impact brief, fast: How it worksClick Mira Studio in the left-hand navigation bar Select the Media Brief core prompt Create a media brief for [person of interest] and [journalist] to discuss [topic]. Replace: “Person of interest” with your spokesperson and their title “Journalist” with the name of the journalist “Topic” with the topic or purpose of the interview Add context to tailor the brief Note: This step is optional but can improve the output dramatically. Useful context includes: The journalist’s name or outlet (if known) Th
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