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If you have a small Windows laptop, you may be experiencing issues with Explore, such as the content stream or analytics not displaying. Background What Meltwater Is Doing About It What You Should Expect To See Controlling What You See Explore’s View Menu Close Your Navigation  BackgroundThe Meltwater app is designed to work on most laptop and desktop screens. We design all of our pages to display at a target resolution of 1280 pixels wide, which should cover the overwhelming percentage of users. Our pages are also designed to respond to smaller displays as well as much larger ones. Designing pages for these varying situations is known as responsive design. Despite our best efforts, we have discovered that some smaller or lower-end Windows laptops are creating an unforeseen issue. Although the laptop displays are big enough to display our pages as we have designed them, they have a factory setting that zooms the display to 150% of normal. This effectively turns 1280 pixels into 850 pi

Meta Business Manager allows you to manage all of your Meta assets, including Facebook, Instagram, and Ad Accounts. Now, it is available in Owned & Paid Connections as the default connection method for your business Facebook, Instagram, and Ad Accounts through Meta Business Login. This article will cover:Prerequisites Connecting Your Owned and Paid Accounts Through Meta Business LoginPrerequisitesMeta Business Login utilizes Meta Business Manager for authentication and only supports assets that belong to a Meta Business account. It does not include personal pages. You need to have admin access to your Meta Business Account to use Meta Business Login in Owned & Paid Connections. Additionally, the Facebook page you are linking your Instagram page to needs to be connected to your Meta Business Manager first. If it is not, the Instagram page will more connect. Note: Meltwater cannot convert personal or unmanaged assets into a Meta Business. This must be done in Meta’s Business Sett

Introducing a customizable earned media report with AI-powered summarization and the ability to verify, modify, or delete content directly in the report. The PR Insight Report experience allows for easy export into your preferred reporting format. Create reports based on a campaign or an issue by powering your report on searches or tags. Improved reporting workflow: Create your report in seconds. Customize the result for accuracy. AI-powered sentiment analysis: Understand the key summarizations from positive and negative drivers surrounding your brand. New export formats: Share your story in the preferred format of your stakeholders. Improved slide layout: Richer slides with customizable text options to provide context and communicate a clear narrative to your stakeholders. Use the Comparative Template option to report on companies, people, or messages in your media landscape. Note: In order to access the Comparative template, you need to have access to the current Insight Report

Whether you’re new to Meltwater or just creeping into Unified Dashboards for the first time, building a Benchmark Report doesn’t have to be scary. In this spooky season, we’ll show you how to conjure up a candy brand showdown using our Benchmark dashboard templateLet’s say you’re tracking some of the biggest names in the candy aisle like Hershey’s vs. Skittles vs. Haribo — and you want to compare them side by side to see who’s getting the most buzz.Let’s unwrap it step-by-step:Step 1: Start with Saved SearchesBefore you can benchmark anything, you need to be tracking each candy brand.Head to Explore from the left-hand navigation menu and create a Saved Search for each brand:Hershey’s Skittles Haribo (or your own mix of favorites!) Need help building brand searches? Check out our Brand Monitoring Toolkit 🍬 Step 2: Create Your Benchmark DashboardGo to Analyze from the left-hand navigation menu Click Create Unified Dashboard Select the Benchmark template and hit Next Select the Saved Se

Our new content tagging experience leverages AI Large Language Models (LLMs) to suggest content categories based on the document content. Wherever you can find a universal content stream, including Explore, Analyze, and Monitor, you can now tag your content with AI-powered suggestions based on existing tags. AI Tagging Overview Using AI TaggingAI Tagging OverviewFor users tasked with media monitoring, tags allow you to categorize content based on outcome, need, destination, or campaign type. Spend less time processing and more time analyzing and actioning your content. After you’ve tagged content with your own tags, the suggested tags will make recommendations consistent with your categorization. The suggested tags will not be new, they will suggest existing tags. Boost your productivity and review a greater volume of content by categorizing it swiftly and intelligently. Harness the power of AI to process and organize your tags in a way that seamlessly integrates with your unique wor

Meltwater Impact Pro Reports help you measure and communicate the full editorial and social impact of a news story, competitor announcement, press release, or any content with a URL. This article will cover:Creating an Impact Pro Report Sharing Your Impact Report Available Insights Summary Impact Trend Social Shares Top Locations Content Google Analytics Creating an Impact Pro Report Go to impact.meltwater.com Select Sign-in in the top right corner. Select the purple + icon at the bottom of the page A pop-up will appear. Enter a report Name and the Press Release URL you are looking to run the report on Select a Collection Period The collection period is the number of days the report will keep looking for new results. This will always start from the date at which the source URL (the inputted URL link) was published. Example: If the story associated with the URL was published on January 25th and you select the 5-day Collection Period, results will continue to pull in throu

Note: This is no longer a feature we offer to new customers. Quantify the impact of earned media using metrics that are tailored to your business. Say goodbye to “one size fits all” metrics that may not meet your organization’s goals and see the impact of coverage measured in a way that you define. Assign value to key topics and article placement that drive your message. Now, you and your team can have a shared understanding of what’s being said about your brand, optimize future initiatives, and effectively prove the ROI of your efforts to key stakeholders. This article will cover:Overview of Custom Scoring Setting Up Your Scoring Export a Coverage Report with your Scoring Scoring Tips for Industries Finance Healthcare Universities Overview of Custom Scoring  DEFINECurate your own scoring models tailored to your business, giving you an adaptable way to measure coverage. UNDERSTANDGain insight into the value of a given article with a full breakdown of scores, and compare to other pie

Whether you are sharing articles internally or on your social channels, you can manage all your dissemination of content within the platform. Sharing via Email Troubleshooting Sharing via Email Sharing to Social Media Share via Newsletter or Newsfeed Sharing via Mobile App Share via Exporting Content to Excel Sharing via EmailTo share documents from your desktop platform via email: Open any content stream containing articles (ex., Explore searches, Monitor Content Stream) Select the articles via the tick boxes. You can select up to 100 documents to be shared within one email Select Share Fill in all required fields identified with an * Recipients Email - This will load with a boxed outline once entered, multiple addresses will need to be added separately with their own boxed outline Subject Line   Note: If you are emailing the Share Documents to the same email address as in the From field, we recommend selecting the default Meltwater email address to avoid spoofing (s

This guide will cover:Requirements Editing and Updating Existing Boolean StringRequirementsYou must have at least one existing search saved in Explore before working through the steps below before editing and updating Boolean strings. Learn more about Creating a Search.Editing and Updating Existing Boolean StringOnce you start creating Explore searches, you may find they require edits in order to pull in the results you hoped for. To make those edits, follow the below steps: Click Explore on the left-hand navigation bar Select the saved search you want to edit or update Navigate to the search text box Add or delete keywords and/or operators to refine your search. Learn more about supported operators in The Complete Boolean Library Select Search to update the search results based on the changes made Select Save

While reviewing your search results in Explore, you may have already used some of the filter options to refine your results such as filtering to a specific country or language. In this article, we'll show you how to can add these refinements into your Boolean search to ensure the results are always refined to your country and language needs. Learn more about Using Filters in Explore. Refining Your Search by Language Language Boolean Operator Table Refining Your Search by Country Country & Territories Boolean Refining Your Search by Continent or Region North America Central America Caribbean South America LATAM Europe Northern Europe Southern Europe Western Europe Eastern Europe European Union Africa North Africa South Africa West Africa East Africa Middle Africa Oceania Asia East Asia West Asia South Asia Southeast Asia Central Asia Middle East Americas EMEA APAC  Refining Your Search by LanguageLanguages are available as a filter in Explore. However, y

This article will walk through:Overview When to Use an Entity Company Search Creating an Entity Company Search In the Universal Search Bar on the Meltwater Homepage Through a Keyword Search Through the Find Search Bar FAQs How does the Entity Company Search work? OverviewThe Entity Company Search is an automatically generated company suggestion based on the text you have typed into Explore. The entity combines the company name, associated social media accounts, stock tickers, and visual content, such as logos, to find all relevant matches of the company. When to Use an Entity Company SearchThe Entity Company Search aims to make it easier to set up Meltwater searches about a company. Now you only have to type the name of the company you wish to search for, rather than needing multiple ANDs and ORs. In addition, you will see suggestions for companies as we have a huge database of companies loaded and ready for you to search. Use the Entity Company Search when you are doing a simple, s

The Meltwater API is a tool available to be added to your Meltwater subscription at an additional cost. If you are an existing API customer and have a technical question about your current API setup, please use the API support portal. This article will cover:Meltwater API Overview Meltwater API features Using the Meltwater API Getting Access to the Meltwater API Data Use and RestrictionsMeltwater API Overview The Meltwater API enables customers to integrate insights from media and social data across their business. Connect the dots with other business data.Analyze your online data alongside internal business data. Measure how media and social engagement impact your bottom line. Streamline your reporting processes.Automate & consolidate reporting on media and social activity. Remove manual processes and human error from your reporting. Realize additional value from media & social data.Trigger workflows from business signals make media and social part of your sales intelligence—t

Mira Companion is a new AI-powered tool designed to make your Meltwater experience easier and more efficient. Powered by a large language model (LLM), it's trained on Meltwater’s internal systems and knowledge base to help you get quick answers without navigating through the app. This article will cover:Understanding the Mira Companion Using Mira CompanionUnderstanding the Mira CompanionMira Companion makes it easier to complete everyday tasks by allowing you to ask questions in natural, conversational language. This reduces the need to navigate through different parts of the app to find what you need. New users, in particular, will find Mira Companion helpful for tasks like: Brand monitoring Competitive intelligence Crisis management Authentic engagement with media members By streamlining these tasks, the Assistant helps you get up to speed quickly and focus on what matters most.Using Mira CompanionNote: To submit feedback at any step, click the thumbs up or thumbs down icons.

Meltwater Academy is our customer education platform and your home for free courses and resources that will help you maximize your Meltwater subscription and level up your marketing and PR knowledge. Meltwater Academy will help you: Expand your skills, advance your career, and be recognized for your knowledge with our industry and product courses in PR, marketing, and social media. Access training on our products at your own pace with personalized, on-demand training. Your needs, your timeline. Get the most out of your Meltwater subscription. News and social media change by the minute, and our product evolves along with the industry. This article will cover:Access Meltwater Academy Meltwater Academy FAQAccess Meltwater Academy Navigate to Meltwater Community Home Page Click on Meltwater Academy   Meltwater Academy has been integrated with our product, which means you won’t need to create a new login and password. Once you access the academy via app.meltwater.com you will be able

Welcome to Meltwater!  This article is designed to help you get started on your path to setting up and maximizing your experience with Meltwater. We recommend you bookmark this article, so you can easily access it at any time. Meltwater Overview & Training Resources Getting Familiar with Meltwater Use Case Toolkits Frequently Asked Questions (FAQs) Meltwater API & IT Resources Meltwater AI Meltwater Agent for Microsoft Mira Studio AI Search Assistant GenAI Lens Media Monitoring, Listening & Reporting Explore Explore+ Monitor Alerts Analyze: Unified Dashboards Analyze: Classic Dashboards Report: Digest Reports Report: Insight Reports Source Types Media Relations, Newsletters, Newsfeeds & Newswire Media Relations Media Relations: Managing Media Lists & Journalists Media Relations: Campaigns & Outreach Media Relations: Crafting Successful Pitches Newsletters Newsfeeds & Newswire Social Media Management & Reporting Engage Setup Engag

 Trajaan Note: If you are unsure if Trajaan is a part of your Meltwater subscription, please connect with your Meltwater account team to learn more.   Onboarding: The Trajaan onboarding experience is a collaboration between your Meltwater Account Team and Trajaan. Please work with your Meltwater Account Team to coordinate.Onboarding Journey  Help Center: https://help.trajaan.io/en/  Support: support@trajaan.io (please cc your Meltwater Account Team) Resources: Trajaan x Meltwater Brochure Trajaan Royal Canine Case Study

Audiense Note: If you are unsure if Audiense is a part of your Meltwater subscription, please connect with your Meltwater account team to learn more.   Onboarding: Your Meltwater Account Team will lead your Audiense onboarding experience. Help Center: https://help.audiense.com/knowledge Soprism Help Center: https://help.audiense.com/en/soprism  Audiense Academy Courses Soprism Academy Courses Support: Email your Meltwater Account Team for additional support. Resources: Audiense x Meltwater Brochure Soprism Borchure

Prezly Note: If you are unsure if Prezly is a part of your Meltwater subscription, please connect with your Meltwater account team to learn more.   Onboarding: The Prezly onboarding experience is a collaboration between your Meltwater Account Team and Prezly. Please work with your Meltwater Account Team to coordinate. Help Center: https://www.prezly.com/help Beginner’s Guide to Prezly Support: support@prezly.com (please cc your Meltwater Account Team) Resources: Prezly Product Updates Page

Hootsuite Note: If you are unsure if Hootsuite is a part of your Meltwater subscription, please connect with your Meltwater account team to learn more.   Onboarding:Your Meltwater Account Team will lead your Hootsuite onboarding experience.  Help Center: https://www.hootsuite.com/help Hootsuite Academy Courses  Support: Email your Meltwater Account Team for additional support.  Resources: Hootsuite Brochure Hootsuite Youtube

Welcome to our collection of Step-by-Step Tutorials! Each how-to will direct you to the relevant section of the app.meltwater.com platform and prompt you through each step with helpful tips and best practices. Settings Explore Dashboards Media Relations Newsletters & Newsfeeds Insights Report  Settings How to add a new user or edit an existing userHow to Guide How to set up and edit Daily Digest email reports:In-App Guide How to Guide How to set up and edit Alerts:In-App Guide How to Guide How to authorize your Instagram Business Profile for Instagram monitoringHow to Guide Explore Search How to create a search using the AI Search Assistant:How to Guide In-App Guide Once in your search, how to target your search to specific publications or source base:How to Guide How to export the content to an excel spreadsheet:How to Guide Tags How to tag content in Meltwater:How to Guide Incoming RSS Feeds How to add an RSS Feed into your system:How to Guide Add Content How to manually add cont

After creating and editing your dashboard, it’s time to share it with your team and stakeholders.  How to Edit your Dashboard: To share your dashboard, follow these steps:Select Analyze in the left-hand navigation bar Click on the dashboard you want to share Click the Share drop-down in the top right-hand cornerNote: If you do not see a purple Share button, you are in Edit mode. To exit Edit mode and share your dashboard, click View. Select the way you want share the report: Shareable link: With a shareable link and password, anyone can view this report Update Frequency: Select the frequency at which you want the data in your link to be updated Never Every 15 minutes Every 30 minutes Link Expiration: Select how long you want this link to remain viewable to those you share it with 24 hours 7 days 30 days 6 months Click Generate To edit the password Click Edit Enter a new password in the textbox Click Save Click Copy Invitation to copy and sha

Si te perdiste nuestra Product Hour del 3 de noviembre sobre cómo comenzar con Alertas, Informes de Resumen y Monitores, ¡no te preocupes! Tenemos la grabación para ti. Mira el video a continuación y aprende cómo configurar alertas automáticas para mantenerte al tanto, comparar tus búsquedas guardadas con las de tus competidores usando Monitor y crear reportes diarios que se envían directamente a tu bandeja de entrada. En esta sesión, aprendimos: Cómo configurar alertas inteligentes en la plataforma para que, si aumentan las menciones, cambia el sentimiento o hay un pico de cobertura mediática, lo sepas de inmediato. Cómo crear Informes de Resumen (Digest Reports) que te entregan tus menciones y coberturas más importantes cuando lo necesites. Cómo crear un Monitor que te permite responder y participar rápidamente con el contenido que surge de tus búsquedas. Con ​@francisco.romeromeltwater.com ​Vea la grabación aquí: