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Cris RicemEmployee

New to Meltwater

Rebuilding Your Searches in Meltwater so it’s Apples to Apples 🍎Tutorial

If you’re switching to Meltwater from another media intelligence or social listening tool, you might be wondering:“Can I just copy over my existing searches from a previous platform and paste them into Meltwater Explore?” The short answer? Sort of...but it’s not a straight copy-paste job and here’s why. 🔍 Every Platform Has Its Own Search LogicExplore uses Boolean logic with its own syntax and rules. Other platforms may use different structures or operators which means:A search string from another tool might not behave the same way in Explore You might get more (or fewer) results than you’re used to Important nuances (like source types, filters, or nesting) can get lost in translationThat’s why we always recommend building searches natively in Explore using one of the smart tools below to help. Option 1: Use the AI Search AssistantNot sure how to rebuild your searches manually? Let AI do the heavy lifting. Go to Explore on the left-hand navigation bar and select AI Search Assistant N

CheyennemEmployee

Copilot: Adding & Managing Users

As a Meltwater App Administrator, you’re responsible for managing user access to both the Meltwater platform and Meltwater Copilot App. Follow these steps to add and manage your Copilot users: Before You Begin Adding a New User What Happens Next? Managing Existing Meltwater Copilot Users Before You Begin Before adding and managing your users, it is important to understand the different access and seat types. Your Meltwater subscription includes access for three user type options: User Type Application Access Seat Type Used Meltwater Platform Only Meltwater Platform User Seat Meltwater Copilot Only Microsoft Teams Meltwater Copilot User Seat Both Meltwater + Teams One seat each (Platform + Copilot) Note: You can assign users based on the number of seats purchased for each product. Adding a New User To add a new user, follow these steps:Select the Account drop-down in the left-hand navigation b

kelly.bebenekmEmployee

Meltwater Summit 2025

🎥The Perfect Brand Recipe – Creating a Cultural Phenomenon with Crumbl CookieSummit Replay

How do you turn a single cookie shop into a billion-dollar brand? For Crumbl Co-Founder and CBO Sawyer Hemsley, it started with a pink box, a passion for branding, and a whole lot of social media. In this fast-paced, energetic session from Summit, Sawyer breaks down how Crumbl baked its way into the hearts (and feeds) of millions—turning fan content, influencer collabs, and customer feedback into a viral, community-led movement. Speaker: Sawyer Hemsley, Co-Founder & Chief Branding Officer, CrumblAs the original store manager, delivery driver, and social media lead, Sawyer helped shape Crumbl from a college side hustle into one of the fastest-growing dessert brands in the world. Now as CBO, he leads Crumbl’s brand, creative, and marketing efforts—bringing cookies (and culture) to millions. Key Takeaways: Influencer marketing fuels organic brand growth. Crumbl never paid for early influencer buzz—and still saw massive reach. (10:45) Brand partnerships can drive excitement and exclu

kelly.bebenekmEmployee

Meltwater Summit 2025

🎥Strategic Communications: Crafting Authentic Brand Narratives in Niche Markets with Crocs, Inc.Summit Replay

In this can't-miss Summit session, Melissa Layton, VP of Global Communications at Crocs, Inc., shares how the brand went from polarizing to powerful through strategic collaborations, user-led innovation, and a bold, authentic voice.With a lean team and a modest budget, Crocs created a cultural movement by embracing what made them different—and listening to what their audience wanted. Melissa breaks down what it takes to turn a brand into a community-driven phenomenon. Speakers: Melissa Layton — Vice President, Global Communications, Crocs, Inc. Samantha Davis Crocker — Sr Enterprise Account Manager, Meltwater Key Takeaways: Even a small, scrappy team can drive big brand impact—Crocs’ transformation started with one PR lead and a clear, focused strategy. (00:06:15) Social listening unlocks unexpected opportunities—Tuning into what fans were saying on social led to authentic, high-impact collaborations like Post Malone. (00:15:20) Fan-led innovation drives cultural relevance—Letti

kelly.bebenekmEmployee

Microsoft: How to Set Up Meltwater Copilot in Microsoft Teams

Getting started with Meltwater Copilot is easy—just follow the steps below to set up your account and start using Copilot.Step 1: Accept Your Email Invite (⚠️Time Sensitive) Step 2: Download the Meltwater Copilot App in Microsoft Teams Step 3: Set up the Meltwater Copilot App Step 4: Join the Microsoft User group in Meltwater Community Step 5: Start using the Meltwater Copilot App Step 1: Accept Your Email Invite (⚠️Time Sensitive)If you already have a Meltwater login, skip to Step 2. (if you have a v-dash email, you need to complete step 1 as you will have 2 accounts) Look for an email from Meltwater titled “You’re In! Get Started with Meltwater Copilot in Teams”. Click the link in the email “Set up Your Account” to begin. (This has to be set up within 48 hours of receiving the email, if this expires email help@meltwater.com so it can be resent] Create a password for your Meltwater account — make sure to save it, you'll need for Step 3 and 4.You will receive a message once your Mel

NatKitExplorer

Meltwater Summit 2025

Hi Meltwater Community,I was wondering if anyone has had issues with commenting on the Meltwater Summit replays? When I try to comment, I receive the below error:Would appreciate any troubleshooting ideas 💡.Thanks

kelly.bebenekmEmployee

Boolean Wizards Academy Group

Boolean Practice 3: Nested SearchPractice

Boolean Practice 3 (Nested Search) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches.Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using nested searches. Scenario 1 👵Find documents that mention Yoda with Luke Skywalker or Princess Leia. Documents should not include the keyword Darth Vader. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers and veggie burgers. These keywords should appear within 10 words of the keywords drive-through or drive-thru Scenario 3 ✈Find

kelly.bebenekmEmployee

Boolean Wizards Academy Group

Boolean Practice 2: NEAR, ONEARPractice

Boolean Practice 2 (NEAR, ONEAR) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches. Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using AND, OR, NOT, NEAR, and ONEAR and quotations. Scenario 1 👽Find documents that mention Yoda and Luke Skywalker within 6 words of each other. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers, veggie burgers, and chicken tenders. These keywords should appear within four words of the keyword drive-through. Scenario 3 ✈Find documen

kelly.bebenekmEmployee

Boolean Wizards Academy Group

Boolean Practice 1: AND OR NOTPractice

Boolean Practice 1 (AND, OR, NOT) In the course Creating Searches with Boolean: Foundations we reviewed the Boolean operators everyone should know in order to create searches. Here is a safe place where you can practice your new knowledge. You can also practice in Explore and test your search to see if you are getting the results you expected. How it works:Pick at least one scenario listed below and create a mock search. Add your search as a reply below. No cheating! Once you post your search, review what other learners have added to see how it compares. We will PM you the answer key Let’s Practice Let’s practice using AND, OR, NOT, and quotations. Scenario 1 👵Find documents that mention Princess Leia and Luke Skywalker but don’t mention Darth Vader. Scenario 2 🍔Find documents that mention at least one of the following keywords: hamburgers, veggie burgers, and chicken tenders. All documents should also include the keyword drive-through. Scenario 3 ✈Find documents that mention Delta

kelly.bebenekmEmployee

Meltwater Summit 2025

🎥 Maximizing Media Tours: Crafting Effective Executive Communication Strategies (Burger King)Summit Replay

This week’s Summit Replay is a must-watch for anyone responsible for shaping executive visibility, managing brand perception, or prepping spokespeople for high-stakes interviews. Kristen Viersen, Director of Communications at Burger King US&C, walks through how she helped shift the brand’s narrative through a carefully timed executive media tour—and shares how you can do the same, no matter your company size. From planning the moment to executing the prep, Kristen breaks down the strategies that helped Burger King’s new president build trust, earn top-tier media coverage, and spark a ripple effect of reputation change. Key Takeaways & TimestampsDon’t rush the moment. Wait until early wins are visible before launching your tour. You need proof, not just a plan. → 5:15 Prep isn’t one-size-fits-all. Tailor media coaching to each exec’s strengths—and quirks. → 13:30 Keep key messages simple and structured. Use the “Headline → 2–3 Key Points → Supporting Proof” model. → 19:20 Make

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Meltwater Summit 2025

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Race to Summit Challenge 2025

Race to Summit Challenge 2025

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NatKitExplorer

Meltwater Summit 2025

Hi Meltwater Community,I was wondering if anyone has had issues with commenting on the Meltwater Summit replays? When I try to comment, I receive the below error:Would appreciate any troubleshooting ideas 💡.Thanks

SusanSExplorer

New to Meltwater

RSS feed question

What does adding an RSS feed do to help the quality of my data?

trohrerExplorer

New to Meltwater

Why isn't Reddit Engagement Data Available?

I’m curious to know why Reddit upvotes and comments are not available in Radarly and Explore. This data provides important context on what topics a community feels most passionately about. Without these metrics, all posts are equally weighted which makes it difficult to decipher what communities care about. Since Reddit data is essentially full firehose, why is this not universally available in Meltwater?

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