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Explorer
December 19, 2024
Solved

Coverage finder

  • December 19, 2024
  • 3 Replies
  • 51 views

In checking out media monitoring for our brand “Esh Construction”, I’ve found that the coverage from a particular media title isn’t showing. This coverage is tracking under a different keyword/search “Stockton Waterfront” but surely it should be pinpointing any mention of our brand.

The article mentions “Esh Construction” in the second paragraph and throughout, so I don’t understand why it wouldn’t be pulling through on a top level search for the brand. Can anyone advise?

Best answer by Jacinda Espinosa

Actually, ​@Patrick.okane, I got a very quick follow up. Our Support team requests that you submit this to them directly for 1:1 troubleshooting. You can open a ticket with support by sending an email to help@meltwater.com and they’ll help you out with this!

3 replies

Jacinda Espinosa
mEmployee
mEmployee
December 19, 2024

Hey ​@Patrick.okane - I have pinged our support team for their input on this. We’ll follow up ASAP 🙏

Jacinda at Meltwater 👐 | Schedule a meeting with me: https://calendly.com/jacinda-meltwater
Jacinda Espinosa
mEmployee
mEmployee
December 19, 2024

Actually, ​@Patrick.okane, I got a very quick follow up. Our Support team requests that you submit this to them directly for 1:1 troubleshooting. You can open a ticket with support by sending an email to help@meltwater.com and they’ll help you out with this!

Jacinda at Meltwater 👐 | Schedule a meeting with me: https://calendly.com/jacinda-meltwater
Explorer
December 20, 2024

Thanks Jacinda, appreciate the help!