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Hi,

I’ve just recently created a new Engage-Measure cross-channel dashboard to measure KPIs for one of our latest social media marketing campaigns.

Campaign consisted of a series of live events, most of our posts were uploaded natively (not in Publish).

Now that it’s over, I created a specific eTag], and tagged all published posts to measure end results. However, Tag] is not showing or available in scroll-down menu.

What am I missing? / Does this mean that in order to measure tagged posts, these MUST be published in Meltwater’s Publish app, and NOT natively?

Thanks in advance.

I have been able to tag both native posts and posts published through Meltwater before, so I wonder if it’s a glitch? When I’m ready to measure results of the tag, I do the ‘cross channel tag’ option and select the tag(s) and dates needed. Not sure if that is exactly what you’re trying to do too, but wanted to share if helpful. Disregard if not.

Hey ​@RaquelTH - it’s possible to tag both native posts as well as those created within Meltwater, so it sounds like you may be encountering a bug. If you haven’t already, I would recommend reaching out to our product support team for troubleshooting and to report this behavior. You can open a ticket by sending an email to help@meltwater.com. They’ll be able to look into this and figure out what’s happening!

Hi, ​@Jacinda Espinosa & ​@Maria Dehne !

Thanks for your reply. The tag appeared correctly the next day, maybe it just needed some time to update (I created it and expected to see it displayed right away).

Best regards,

R.

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