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I can’t set schedule of News Letter. So please let me know how to fix it.I have already set all of other steps.Thank you. 

Our team is trying to demonstrate the value of pursuing an interview opportunity with a major news/television program (think Entertainment Tonight, Inside Edition, Dateline, etc.). Is there a way to generate a report with Meltwater that conveys the overall numbers surrounding this program (Reach, AVE, ratings etc.)? I’ve tried creating a keyword search, but the numbers seemed a bit inflated since it was capturing all mentions across every individual/local news channel.

Hello,I do not understand the use of the option "On the lists" in the Media section/Search. This would be a valid and interesting one if I could avoid duplication from the sepecific lists that I would use for sending a press release but not to compare with all the lists that were created in the past.Instead of having a generic “non-duplication” option as it is now, I would rather select first the other lists that I would use to avoid such duplication.I really do not get the use of this option as it is set now.Thanks for you answer.Take careMarc

Bonjour,Par cette présente, je vous prie de bien vouloir m’accorder ma demande d’accès au groupe pour pouvoir visionner les enregistrements des cours. Cordialement,

今年に入ってから、いくつかのWebメディアが閉鎖したりgoogleアルゴリズムの変化で淘汰されて「google」検索に乗ってこなくなっていますがメルトウォーターでも大手出版メディアが出てこなくなりました。またyahooなど規模の大きいサイトについても、出力されない、または、公開日の2～3日後に出てくるという状況が続いています。これらに対しどのように対処すればいいでしょうか。メルトウォーターでの検索ボリュームが低下していることで手元での露出検索業務が発生し困っております。

Hello :)Can I track separately several different brands?I would like to add accounts for 3 food brands from Polish market. But I’m not sure if I can, and if I can track them separately then, or would all statistics mix up?Best regards,Katia

What does adding an RSS feed do to help the quality of my data?

I am a new user to MeltWater trying to understand the data coverage. I found the link below that indicates that most of the sources go back 15 months. Can someone confirm if that is the “farthest” back I can go for sources such as reddit, X, Reviews in particular? Is there a workaround or special handling in case I need data going back farther than 15 months?  

I need to insert two logos on the dashboard cover page of my report. I know it’s edit insight, but I’m having some challenges.

May I please get the answer key for Boolean Practice 1 (AND, OR, NOT)? Thank you.

Hi! Does Explore include Substack as a source type? When I try to search for Substack articles on Explore, nothing comes up. If it’s not currently a source type, is Meltwater considering incorporating Substack into the platform? 

I was wondering how do I add and subtract users for our Meltwater platform?

Can I sort my outreach by open rates? I’d like to report which outreach gets the highest open rate etc.I thought I saw an alert that this was now possible?Thank you

Hi,I'm wondering if there's a way to write a query that returns: Posts based on specific keywords and post type (e.g., posttype:og) And the comments related to those posts (not just comments that contain the keywords themselves) I want to analyze both the posts and their comments to better understand how customers are feeling and reacting to the content or topic.Essentially:(“Keyword” AND posttype:og) + comments on those posts→ Posts related to keywords, and comments related to those posts.also i know that you can copy post link and return the comments but with large number of posts that can be hard to do Thank you

I am noticing that I will sometimes get notifications of a news article in my Digest Report, but that content is not appearing in my Monitor view at the same time. What would cause this? It can sometimes put me in a spot since other people on the team receive the same Digest Report so they know the story is out there with our mentions, but I can’t pull any analytics on it because it’s not appearing in my Monitoring view until much later. 

Hello,Has anyone experienced issues uploading a video to TikTok and Instagram? Screenshot attached. I was able to upload it successfully on YouTube and Facebook, but on other platforms, the frame rate is too high.Does anyone have suggestions on how to fix this?Thank you!Emma :) 

What time zone by default is Meltwater in when you filter for custom dates/times in search?

Hi,I’ve just recently created a new Engage-Measure cross-channel dashboard to measure KPIs for one of our latest social media marketing campaigns.Campaign consisted of a series of live events, most of our posts were uploaded natively (not in Publish).Now that it’s over, I created a specific [Tag], and tagged all published posts to measure end results. However, [Tag] is not showing or available in scroll-down menu.What am I missing? / Does this mean that in order to measure tagged posts, these MUST be published in Meltwater’s Publish app, and NOT natively?Thanks in advance.

Hello, Community!Recently, I found a media hit through Google on an event by my organization that did not show up in Meltwater. It was an independent broadcast station in Philadelphia, big enough that I was surprised the hit wasn’t included. How do I search Meltwater’s media database to see if this outlet is on it? Is there a way to see Meltwater’s media list? Does it include magazines? Hyper-local weeklies? Trade journals? Peer-reviewed journals? Does Meltwater have media lists for every city/town in the U.S., or are there any holes? In short, I would like to know how many and which news outlets are being scanned when I monitor our media coverage. Is that information available? Specifically, I am interested in Greater Chicago, Greater Philadelphia, all of Massachusetts, and national media outlets.Thanks so much,Norreida

I’m looking to a pull a report to show stakeholders are top stories from April 1st - Present and be able to weed out any irrelevant stories then export that to be apart of a presentation or in a word document. How can I do this and what kind of report would this best suit?

We would like to see a percentage of our coverage is national/consumer/regional/trade, is there a way to easily do this?

Good dayI was on the media monitoring session and it was very social media focused.I am in traditional PR and new to Meltwater and pulling traditional coverage reports (print, broadcast and online) and I want to know if there is a way to pull this in one report. I am currently pulling three reports and then formatting columns I don’t need and its time consuming.Also possible look at a custom search called “last month” or I have to custom the dates myself.Please reply to me on dave@corporateimage.co.za as I don’t come on here very often.Thanks

Hello fellow rookies! I have a startup client looking to establish earned media KPIs for 2025. All the metrics for year one are quite small, and I’ve been asked for a recommendation on growth targets. What’s realistic? 20%? 50%? I appreciate any thoughts you might have.  Thanks in advance! 

I seem to have a recurring problem when an article that is on the platform is not pulling through one of my searches. This is after I’ve added URL and/or TITLE information. So I end up using Live Chat and while the agents have always been able to identify the issue (usually from the NOT section of  Boolean), I would like to be able to identify the issue myself.Is there a way to search within the Boolean of a search for words that might be causing the exclusion? If not, I’d love to be able to do that. 

I feel like this is an easy question, but I can’t figure it out. Can I download or export the results of an outreach? You know you can see on your screen the graph and details about who opened your outreach or clicked on links, but can I export that list to a spreadsheet?