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Powell Janulus was not like most people; he spoke 42 languages, and in Meltwater, you can monitor the media in 480 languages. Translating Any Mention in a Content Stream Translating any mention in a content stream using native Google Chrome browser functionality is helpful when scanning results in Explore or Monitor. Google’s Chrome browser has built-in translation capabilities. In the example below, we want to identify the most popular news stories from the election in Brazil and translate them into English. Follow these steps: Click Explore in the left-hand navigation bar (this can also be done in the Monitor tab) Click on an existing search or create a new one Right-click anywhere on your to access the command menu in Chrome. Select Translate to English (or the language of your choice), and all of the mentions currently loaded in the content stream will be translated instantly.     If you want to reset the translation Click on the translation icon in Chrome’s address bar

There are two types of Explore searches: Keyword and Advanced. Keyword - Enter terms in our input boxes, and our system will create a search for you. This option is recommended for simple searches or for those new to the platform. Advanced - Create a Boolean query using AND, OR, NOT, and other operators for more precise search results (see our complete list of Boolean operators). This is best for advanced users familiar with Boolean syntax. Keyword searches can be converted into Advanced searches. These conversions may occur when you want to view your search in a written format or when you have a large number of edits to make. Before you convert a Keyword search into an Advanced search, you must first create a Keyword search. Learn more about Creating a Keyword Search. To convert a Keyword search into an Advanced search, follow the below steps: Click Explore on the left-hand navigation bar Open the keyword search you want to convert into an advanced search.   Note: This will be label

If you are looking to connect your Instagram Business Profile to enable Instagram monitoring, learn more about Instagram Monitoring. This article will cover:Monitoring Through Hashtags Hashtags to add Adding Hashtags Deleting Hashtags Monitoring Business Accounts Activity LogMonitoring Through Hashtags Instagram allows users to create 30 hashtags that can be tracked through their Instagram Business Profile to bring in posts containing those hashtags. These hashtags can be created within Meltwater OR via other third-party platforms that are connected to the single Instagram Account. If a user creates hashtags outside of Meltwater, these hashtags will still count against their given 30 total, though you can have the same hashtag in multiple platforms and it will only count once. Once your hashtags are saved within Account Information, you can further refine the volume of posts with targeting keyword searching within your social media search folders. Hashtags to add As the hashtags are u

Meltwater allows you to add online content (as long as it has its own URL address) to our platform. This allows you to include content not already within your monitoring without being added to the broader Meltwater database. Online content you can add to the Meltwater platform includes the following media types: Editorial News, X (formerly Twitter), Facebook, Instagram, YouTube, Blogs, Forums, Comments, or Product Reviews. Why would you use this feature? Let's say you send a monthly newsletter and want to include posts from your internal blog. You can add that blog post to our system and send it out with the rest of your news or social media. Once the content is added via the steps below, it will be available for inclusion within your Search results, Tags, Dashboards, Newsletter, or Newsfeed. This article will walk you through the following:Two Ways of Adding Content Into Meltwater Using the Meltwater Chrome Extension Installing the Meltwater Chrome Extension Adding Content using the

This feature within Explore has been designed to help you quickly form complex searches across multiple topics and themes. It ensures easy collaboration with your team members and consistency across your keywords and measurements. Combined Searches allows you to quickly combine your existing saved searches, filter sets, and custom categories into a new search. This article will cover:Creating a Combined Search Using Filter Sets and Custom Categories Editing or Duplicating a Combined Search To Edit To Duplicate Important Feature NotesCreating a Combined Search Select Explore from the left-hand side navigation bar Open an existing saved Combined Search or create a new search Select the search title on the top toolbar Select New Search     Click Combined Search     Select Select Inputs Click the checkboxes to the left of the searches you want to combine. Select Apply   Note: Combined search uses the three criteria boxes of Keyword Search to combine the existing folders w

When filtering results by Source Type within Explore, almost all sources offer an all-or-nothing option. Select X (formerly Twitter) and Reddit to include only their results, or make no selection and include all results. News, however, allows you to filter within our News database by Source and Criteria. This allows you to include or exclude content from specific news sources or article reach values. This article will cover:Understanding News Coverage Filtering News Results by Source Filtering News Results by Criteria Media Format Category Glossary Terms Premium License Reach FAQs Categories Understanding News Coverage News is copyrighted content from news sources such as The New York Times, BBC, CNN, local newspapers, and online journals. Content posted on television networks' websites is also classified as News. Meltwater crawls and archives over 3 million traditional media articles a day through its news sources. News is an option under the Source type filter within Explore.

High-quality searches save time when monitoring the media, curating news briefs for stakeholders, and reporting campaigns or ongoing earned media. Meltwater offers several different filters for news and social media. For news, content can be filtered by source or by four different criteria.Media Format (Print) Outlet Type Premium License ReachThis article will cover: Media Format (Print) distinguishes between print and online news. As you’d expect, this will help you to create searches that specifically include/exclude print content. Category lets you more narrowly define the type of news you want to search for. For example, you can search only trade publications or exclude press releases from the search results. Media Format (Print) Meltwater has partnerships with select content providers that offer access to print media. Access to this content is offered as an add-on package, and the print filter allows you to isolate print coverage in your search results. Note: If you have separat

Audiense Insights Reports offer an in-depth and interactive social media audiense profiling solution with a deep dive into your different community segments. Truly understand what resonates with them by discovering their demographics and consumer habits, as well as the individuals and media outlets that are influential over each group. This article will cover:Prerequisites Generating an Audiense Report Prerequisites Audiense Insight Reports are an add-on feature and can be purchased at an additional cost. Before getting started with your Audiense Insights Report, ensure you have a saved search within Explore.  Generating an Audiense Report  Select Explore from the left-hand side navigation bar Select the search you want to create a report for Click Create dashboards and reports in the top right-hand corner Select Create Audiense Report. At this point, the X (formerly Twitter) results returned in your search will be sent to Audiense (there is no need to filter by X) You'll be a

The Insights Report is an add-on reporting tool that allows you to create your own executive report within minutes. Click here to see our example report. This guide will cover:Requirement Creating an Insight Report Editing Insights Reports Available Insights   Cover Slide: Executive Summary: Custom Summary (Optional): Media Exposure: Share of Voice by Reach: Share of Voice by Volume: Competitive Media Exposure: Tonality: Key Messages: mScore: mScore Position: Social Media Exposure: Broadcast Exposure: Print Exposure: AVE: Website Impacts: Geo Presence: Geo Presence by Country: Top Publications: Top Influencers: Top Languages: Table of Contents: Troubleshooting Fixing slides that are not fully loading Requirement Insights Reports are created using saved searches. Some reports even have the opportunity to add multiple searches. Ahead of creating a report, create saved searches in Explore. Creating an Insight Report Follow the below steps to create an Insights Repo

When searching across online news or social media, targeting your search to content from a specific journalist or social media account can help to get the results you're looking for, faster! For this, we use a Boolean operator: Online News X (formerly Twitter) Facebook Instagram YouTube Other Social Channels Review Site example - www.tripadvisor.com Forum example - www.wcreplays.com  Online NewsUse of the Author search Boolean across online news will refine the articles based on their journalist. When searching for a journalist be sure to include the full name as it is displayed on their publications. For example, Author:"Alexis Carey"  Article results will also display the journalist's name next to the publication name on each item within your results. Tip: When searching for articles published from a specific journalist, if you also utilize the Influencer Meltwater tool you can toggle to the journalists contact card to reach out to them directly via the Contacts tab. Please see an

Custom Categories are a way to easily filter your Explore searches even further. Categories are saved boolean queries that can be applied as filters to narrow your results for analysis and comparison. Custom Categories can be used wherever filters are available, such as Keyword or Advanced Searches and Combined Searches. They are best set up as reusable categories that can be used with more general saved searches or for ad hoc search analysis. This article will cover:Creating a Custom Category Including a Custom Category in Your Search Custom Category Examples FAQsCreating a Custom Category Click Explore in the left-hand navigation bar Select Custom Categories Tab Select the + Button Type a name for your Category (such as “Diet Coke”) Give your Category a Label by finding or creating a label (such as “Products”) Enter your search term(s). You can use the The Complete Boolean Library to help you identify the terms to use, or Use the AI Search Assistant to build these c

The Content Analysis Card helps you qualify and identify relevant content faster by surfacing the top entities, entity-level sentiment, author profile, and Twitter engagement in one consolidated view. This article will cover:Content Analysis Overview Finding and Using the Content Analysis CardContent Analysis Overview The Content Analysis Card delivers you previously unsurfaced enrichments and analytics for editorial articles and X (formerly Twitter) posts. Upon clicking the analytics icon, the Content Analysis Card shows the document’s related entities, entity-level sentiment, potential reach, author profile, and social engagement. In the Content analysis card, you can find: For Editorial Content with Reach A preview of the article Actions Open in a new tab Tag Share Post to X (formerly Twitter) Post to Facebook Post to LinkedIn Overall sentiment Views - the estimated number of views this article has Potential reach

Discover the power of organization with Meltwater! Tags play a crucial role in streamlining your experience with our media monitoring and social listening. They help you structure and organize relevant content and subsequently use it to create earned media reports and dashboards for analysis, or curate and share content with stakeholders through newsletters or newsfeeds. This article will cover:Requirements Creating Tags Tagging Content in Explore Tagging Content in Monitor Locating Your Tags in Meltwater Viewing Content in Your Tags Deleting Your TagsRequirementsYou will need to have already created at least one Explore search to tag and organize content being pulled into your Meltwater account. Creating TagsTo Create a new Tag follow the below steps Go to the Content drop-down on the left-hand navigation bar Select Tags Select the purple Create tag button in the top right-hand corner Enter the name for this tag Click Create  Tagging Content in ExploreWhen reviewing your Explo

Let’s say the Adidas team just launched a new brand endorsement deal — and they want to measure how it’s performing across news and social channels.Whether you’re tracking partnerships, influencer campaigns, or product launches, Meltwater makes it easy to turn those moments into a dashboard full of meaningful insights.Here’s how to do it in 4 steps: ✅ Step 1: Make Sure You’re Tracking the Coverage Before you can tag campaign mentions, make sure the endorsement coverage is being pulled into a Saved Search in Explore.Not sure if you're tracking it yet? Check out this video & post to build your search fast: 👉 Creating Your First Search Step 2: Tag Press Mentions in Explore Once coverage is flowing into your search, you can tag the most relevant mentions tied to your press release:Open your Explore search.Use filters or keywords to surface mentions tied to the endorsement. Select the mentions and click the 🏷️ tag icon.Create or select a tag called Endorsement Launch.   💡 Pro Tip: Yo

Need access to your data outside of the Meltwater platform to create a report? Whether you're using PowerBI to mine content for patterns or you're relying on an offline process for building earned media reports, you can export data from Meltwater. This article will cover:Exporting From the Content Stream Export the first 20K Results Export a randomized sample of 20K results Exporting from the Meltwater API Troubleshooting: Exporting on a MAC Without Excel Details Included in Your Exports Popular Fields and Metrics Legacy Exporting From the Content StreamYou are able to export the articles, social posts, and clips directly from your content stream. A content stream can be found within an Explore search or a Monitor stream.To export this content: Navigate to a content stream within an Explore search or Monitor Select the results via the tick box. If you are in Explore and have used the Select All option, please note the alert with a prompt to Select All.     Select Download Optio

Workspaces is a capability designed to simplify the management of larger accounts. Separate users and searches into dedicated teams for consistency and organization. While global teams and enterprise teams find impact with Workspaces, smaller teams may benefit from assigning Workspaces as well. Note: If you do not have access to Workspaces, contact your Meltwater Representative. Features available for Workspace assignment include: Searches, Alerts, Monitoring Views, Tags, Monitored (earned) social connections, and Dashboards.  This article will cover:Workspace Overview Admin Workspaces FAQ:Workspace Overview Once you have access, select the Account drop-down in the left-hand navigation bar Click Workspaces. This will launch the Workspaces Configuration Tool. Click Add Workspace To add members, select Update Members.   Note: Users can be in multiple workspaces, one workspace, or none. Users not added to any workspace will be able to see all assets on the account. Users added to

Meltwater’s Media Intelligence Single Sign-On (SSO) enables you to securely connect your identity provider to Meltwater, simplifying access and authentication. This article will cover:Prerequisites Setting Up Single Sign-On (SSO)Note: Single Sign-On (SSO) is available based on your Meltwater subscription. If you're unsure whether SSO is included in your plan, please reach out to your Meltwater Account Manager for more details. Prerequisites To set up Single Sign-On (SSO) successfully, you’ll need: Ownership of an Email Domain – You must have exclusive ownership of at least one email domain, as users are identified by their email addresses. Generic domains (e.g., Gmail, Yahoo) are not supported. A Compatible Identity Provider – Your identity provider must support SAML 2.0 for authentication.  Setting Up Single Sign-On (SSO) To set up Single Sign-On in your Meltwater account, follow these steps:  Contact your Meltwater Support representative and request to add SSO to your existing cont

Meltwater has made several acquisitions over the years, and we are working on bringing those products into our Media Intelligence platform for a more unified user experience.Our next step towards this unification is the introduction of the new More from Meltwater apps icon and home screen tile! This article will cover:More from Meltwater Overview If You Don’t Have the Products ListedMore from Meltwater Overview This feature will allow any Meltwater user with an account to one of Meltwater's other products to navigate directly to that application, all within the same login session. No extra logins, passwords, or URLs are needed. Currently, this is only available for any user with both a Meltwater account and a Klear account. This will save you time by more easily logging in, and also allows you to use the same login and password for both your Meltwater and Klear accounts for increased efficiency and security.Click the Meltwater Apps icon and view the current 'More from Meltwater' produc

There are three different types of social accounts you can connect in Meltwater: Monitored, Owned, and Paid. This article will cover:Connecting Social Accounts Based on Your Meltwater Subscription Understanding the Difference Between Connected Social Accounts Monitored Connections Owned Connections Paid Connections  Connecting Social Accounts Based on Your Meltwater Subscription If you have Engage in your Meltwater subscription, you’ll find Monitored, Owned, and Paid Connections.  If you do not have Engage in your Meltwater subscription, you will only see Monitored Connections.  All of these social connections can be found in your Account Settings: Click the Account drop-down in the left-hand navigation bar. Select Social Connections  Understanding the Difference Between Connected Social Accounts Below is a breakdown of the differences between each type of social account: Monitored Connections Monitored Connections enables you to connect your social media accounts for enhanced soci

Connecting your social accounts allows you to retrieve data for specific channels that require social account authentication. If your subscription contains products that offer social media data, you will need to connect your accounts to gain access to this data.Monitored Connections Connecting Your Monitored Accounts Owned Connections Connecting your Owned Connections Paid Connections Connecting Your Paid Accounts Troubleshooting Monitored Connections These channels are used for social listening. The Monitored Connections page allows you to connect Facebook, Instagram, and X (formerly Twitter), enabling public social media posts to be tracked in your Dashboards, Searches, Monitor, Reports, and Explore. Connecting these social profiles will fuel your searches and allow you to benchmark your social media performance. You can also set up Instagram competitors and hashtags for tracking. Here are a few things to note about monitored connections: Connecting to Facebook or Instagram does n