Welcome to the Meltwater Platform! We're excited to help you get started.

The first step in getting value from Meltwater is setting up a search—this is how you track what’s being said about your brand, industry, competitors, or key topics across news and social media. Without a search, you won’t receive alerts, generate reports, or access the insights that help you stay ahead. That’s why creating a Brand or Reputation Search is the foundation of effective media monitoring.

To make setup quick and easy, we’ve created three step-by-step guides in this user group:

1. Step 1: Setting up your search in Explore.
2. Step 2: Configuring your first daily digest and alerts.
3. Step 3: Creating your initial Dashboard Report.

The whole process takes less than 15 minutes, and you can revisit these steps anytime. Let’s start with Step 1: Creating Your Basic Search!

Step 1: Creating Your Basic Search

Follow these steps to quickly set up a search for your brand or organization:

Go to the search bar at the top of your home page.
Enter your company, organization or brand name (e.g., Burt’s Bees).
Hit Enter to open the Explore App, where you’ll see all news and social media mentions of your brand in one place.

You'll now see a content stream displaying mentions of your brand across various sources, along with analytics.

Creating a Search Using the AI Search Assistant

Want a more refined search? Let our AI Search Assistant help you build a more precise query. Watch this quick video to see how:

Refining Your Search with Filters

Your search will initially show results from all sources—news, social media, and more. To narrow it down:

Look under the Search Box for Filters.
Click on Filter Set to adjust your results.
Choose a filter that suits your needs. (For example: English Only | News).

Watch how to use the Filters:

Want a More Advanced Search?

If you’d like to create a more detailed and targeted search, check out ourr Brand & Reputation Management Toolkit—a step-by-step guide to refining your search strategy.

Saving Your Search

Once you’re happy with your results, save your search so you can create reports, alerts, or newsletters.

Click Save (above the keyword boxes).
Give your search a descriptive name (e.g., Burt’s Bees in the News).
Click Save again.

Watch how:

Saving your search unlocks Meltwater’s full potential—including alerts, reports, and dashboards.

Now that you have a refined search for your brand or company, with the appropriate filters applied, let's move on to setting up your daily digest: