We’ve expanded Contact Update Alerts beyond twice-monthly emails, giving you more flexibility in how often you receive updates and richer context about what’s changed.

This article will cover:

Configuring Alerts

Contact Update Alerts are generated based on whether public contacts on your media lists have had meaningful updates made to their profiles. A meaningful update includes updates on the person's name, source, title, location, or contact information.

Note: Contact Update Alerts are workspace-aware. If your organization uses multiple workspaces, you’ll only see updates for the contacts and lists within that specific workspace. Learn more about Media Relations Assets in Workspaces. 

There are two places you can configure alerts to receive these updates:

• In Media Lists
• In System Alerts

Configuring Alerts in Media Lists

1. Click the Media Relations drop-down in the left-hand navigation bar
2. Select Media Lists
3. Click the Contact Updates drop-down in the top right-hand corner. Or select Setup in the information panel
    

   

4. Select a delivery method:
   • Email
   • In-App
   • Slack
   • Teams
5. Select a frequency
   • Daily
   • Weekly
   • Bi-weekly
   • Monthly

     

      

6. Click Save

Configuring Alerts in System Alerts

1. Click Alerts in the left-hand navigation bar
2. Select System Alerts
3. Click Contact Updates
4. Select a delivery method:
   • Email
   • In-App
   • Slack
5. Select a frequency
   • Daily
   • Weekly
   • Bi-weekly
   • Monthly

     

      

6. Click Save

Receiving Alerts

Email

 You’ll receive an email summary, including a selection of the updated contacts, the number of media lists impacted, the fields changed, the date of the update, and links to profiles in Meltwater. You may also click Review All Updates to visit the dedicated update dashboard in Media Relations.

In the following illustrative example, this user has two contacts that were updated across five media lists in the prior two weeks.

You can open the respective contact's profile by clicking on Open Page button to the right of their name.

Once you navigate to any contact profile that has been updated, you will see the updated fields highlighted in yellow.

In-App

Alerts will appear in the side panel and include the number of updates in the selected period, the number of lists impacted, contact names, the number of lists each contact appears on, key changed fields (up to three fields), and profile links.

Slack & Teams

Notifications will appear in your chosen channel, showing which contacts changed, how many lists they’re on, and quick links to profiles

Reviewing Contact Updates

To review your contact updates, follow these steps:

1. Click the Media Relations drop-down
2. Select Media Lists
3. Click the Actions drop-down in the top right-hand corner
4. Select Review Contact Updates to view all Contact updates in one view
   
    

   

5. From the dashboard, you can:
   • See a complete list of updated contacts, along with the exact fields and information that changed
   • Search across fields on the profiles
   • Filter by date range, Media List, or by which fields were updated
   • Sort updates by contact name or last updated date
   • Drill into updates and click through to full contact profiles for more detail
   • Take bulk actions, such as adding or removing contacts from lists and sending Outreach emails.

Note: Updated contacts will remain in the dashboard for a 6-month period.