Product Updates

Introducing “AI Journalist Search” to help you find the best journalists for your story. Type your key messages, pitch, or press release into the search bar for personalized results of the top 200 suggested journalists. This goes beyond searching by name or keyword, and analyzes the meaning and messaging of content to recommend the most relevant and best-fit contacts for your story! How does it work?To get started, navigate to Media Relations Search and toggle to the AI journalist search tab and begin typing your key messages, email pitches, or press releases. Clicking on the search bar will show examples to help give you inspiration and direction on how to use the search.After clicking Update search results, we’ll display up to 200 relevant media contacts, using AI-powered search based on millions of articles recently published by hundreds of thousands of journalists.Once results load, click See relevant results to load recent content by each author. It’s important to review this content and vet all contacts before sending your pitch.Once you’ve run an AI Search, you can apply any filters using the left-hand filter bar. Filters will be applied to the existing results to narrow down your list based on the criteria you apply. Applying filters will not generate a new search. Learn more in the Help Center:Researching and Discovering Relevant People and Sources in Meltwater

Alerts help you stay ahead of the curve by automatically sending key insights about your brand, competitors, or industry trends. For those who have multiple similarly-titled alerts, this can be confusing or inefficient, but this improvement in the Alerts page design makes it simpler to navigate and action.  How does it work?Navigate to Alerts in the left-hand Navigation bar on the Meltwater homepage, or click the bell icon at the top of the page to open Alerts.  If you have Alerts set up, this page will show you a table organized by Alert category where you can sort by search or page title, recipients, status, delivery, or date created. System Alerts are now in a separate tab for easier organization.  Click the magnifying glass to search by search name, page, or company title  You can also hover over any column header to sort the table by that field  Learn more in the Help Center:Getting Started with Alerts

We have made updates to the Explore User Interface to help improve your experience:“Save as” now populates the new search name with the previous name + “Copy”: this highly requested feature helps simplify the process of creating a duplicate search by eliminating the additional step of copy/pasting 🙌 Speeding up the Boolean editor text input: When entering searches in the editor there could be a bit of a lag, but with this improvement text inputs will appear much more quickly 💨 Selected items in filters now appear at the top of the dropdown!: Select items from a long list (such as countries) and close the filter dropdown. When you reopen it, now your selected filters will appear at the top of the dropdown list, rather than their original placements. This removes the need to scroll to find selected filters, helping you save time and not miss important details!  Keyword chips are now created when tabbing or clicking outside of the keyword box in Keyword Search  Learn more in the Help Center:Getting Started with Explore

Influencers TabDiscover top influencers mentioning your competitors in the new Influencers Tab in Monitor. This tab showcases influencers who have mentioned the brands you’ve added to your Monitor competitive dashboard. The list provides a clear view of the key players engaging with your competitors, with aggregated performance metrics over the past 12 months.How to make the most of the Influencers Tab:Sort Influencers: Click on column headers (like Influence Score, Post Count, or Engagement Rate) to view influencers from highest to lowest Filter by Social Platform: Use the social channels toggle to narrow your list to Instagram or TikTok influencers Filter by Brand: The Brands dropdown allows you to filter influencers by a specific brand.    Take Action: Select influencers using checkboxes and use the Actions dropdown to add them to a campaign or tag them for later.  Performance Breakdown: Click the arrow next to an influencer’s name for a detailed performance breakdown of their posts.  View Posts: Click on any post image to see the full post, caption, and details. Quick Actions: Use the three dots next to the influencer’s name to quickly add them to a campaign or tag them from here.      File Size UpgradeThe file size for content uploads has been increased to 1GB. Previously, this was capped at 50MB, which often required influencers to use external links to include larger files. This change dovetails nicely with another update for this week: Content Approval. Content ApprovalCampaigns thrive when influencers create authentic content.  But sometimes, a review is needed to ensure everything aligns with your goals and there are no surprises when it’s time to post. Use the new Content Approval feature to ensure that the content aligns with the brand’s guidelines, messaging and compliance standards, and avoid any reputational risks by catching any issues before the content is made public.Klear’s Content Approval workflow enables brands to review and approve posts from influencers before they go live. Once activated as a requirement in the campaign brief, influencers will upload their post content and copy through their influencer portal. Learn more in the Help Center: Approving Content Deliverables Submitting Content for Approval 

Eagle-eyed users may have noticed the new Platform Assistant button at the top of the screen in the Meltwater platform: This is our new LLM-powered Assistant trained on Meltwater’s internal systems and knowledge base. Use it to answer common questions about your account, searches, or simply ask it to to help with select tasks, such as:How far back can I search in Meltwater? Help me measure the impact of this article: (paste URL) How many searches do I have saved in my account? How does it work?To launch the Platform Assistant, simply click on the button in the app header bar, as seen in the screenshot above. To start a chat with the Platform Assistant, click the button in the header bar, found above the search bar. The Platform Assistant recommends common starting prompts, which you can copy and paste, or simply ask your own open-ended question to get started  Your conversation history will be maintained for 24 hours or until you start a new chat. Today, the Assistant can help you with common tasks, outlined below with suggested example prompts: Details about your account: “Who is my account rep, and how do I contact them?” “How many users are on my account?” “How many searches do I have remaining?” Details about your searches: ​​​​​​​“What searches do I have?” “What are my most recently created searches?” Support details on Meltwater features & products: ​​​​​​​“How far back can I search in Meltwater? “What types of media do you cover?” “How do I use Boolean?” Notes and CalloutsWe rely on your feedback! Please test the Assistant and give a Thumbs Up 👍 when it’s working, and a Thumbs Down 👎 when it’s not giving you the results you expect. Our product team reads these notes thoroughly and will use the quality feedback you provide to improve the feature.  The Platform Assistant can be launched from Explore, Monitor, Media Relations, Alerts, Content, Automations, and the Account page The Platform Assistant is currently available in English only The Platform Assistant is not connected tot he Explore Search Assistant. We recommend that you use the Platform Assistant to ask general questions about searches in your account, and the Search Assistant to create and refine searches.

Looking for a quick 2 minutes overview of what was released in September? We have you. 

Exciting New Content Partnerships to Enhance Your Experience with Meltwater At Meltwater, we are committed to continuously improving our services to provide you with the most reliable and comprehensive media intelligence solutions. We are thrilled to announce several key partnerships that will enhance the quality, reliability, and breadth of the information you receive through our platform.Enhanced Reliability with NewsGuard Integration Comprehensive Coverage with The Washington Post Enhanced Content Access with X (formerly Twitter) Expansion with Reddit Enhanced Reliability with NewsGuard IntegrationWe are expanding our partnership with NewsGuard, a trusted provider of news reliability ratings. This integration allows you to: Assess Source Credibility: Easily understand the reliability of all NewsGuard-rated sources directly within your search results. Sort by Reliability: Filter and prioritize content based on NewsGuard ratings to ensure you are accessing trustworthy information. This enhancement provides an additional layer of insight into the integrity of the outlets mentioning the keywords that matter most to you, helping you make more informed decisions with confidence.Note: This is a paid Add-on.   Comprehensive Coverage with The Washington PostIn response to your feedback, we are excited to announce our new partnership with The Washington Post, one of the world’s leading news outlets. This collaboration offers you: Expanded Content Access: Access more Washington Post stories in your search results, enabling more comprehensive analytics and insights. Seamless Integration: Receive links and snippets from The Washington Post at no additional cost, making high-quality journalism more discoverable within our platform. While a Washington Post subscription is required to access full articles behind the paywall, this partnership ensures that you can effortlessly find and analyze relevant content from one of the most respected sources in the industry. Enhanced Content Access with X (formerly Twitter)We have deepened our partnership with X, granting us additional rights to re-syndicate X content via our API. This means: Full-Text Access: Receive fully-enriched posts, including complete text, directly through our API, enhancing the depth and quality of the data available to you. Improved Efficiency: Eliminate the need for manual content retrieval, saving you time and reducing technical complexities. This enhancement ensures that you have more comprehensive access to real-time conversations and trends, empowering you with the information you need to stay ahead.Note: This is a paid Add-on. Expansion with RedditWe are also pleased to announce an expansion of our partnership with Reddit. This enhancement provides you with access to content from all subreddits (excluding sexually explicit content), including previously restricted mature or NSFW content. Benefits include: Broader Insights: Gain access to a wider range of discussions and viewpoints, enriching your media analysis and strategic planning. Enhanced Data Quality: Receive more comprehensive data without any changes to your current Meltwater experience. Thank you for your continued trust in Meltwater. We are dedicated to providing you with the tools and insights you need to succeed in an ever-evolving media landscape. For more information about these new features and partnerships, drop a comment or contact your account manager. 

To match the width of Classic Newsletters, we’ve extended the width of all new Newsletters to 800px 🙌This update applies to new templates only.   Learn more in the Help Center:Customizing Your Newsletter Template

  Brand Analytics with Tab-Level AI InsightsWhen monitoring brand performance, it’s easy to get lost in data and miss critical insights 🫣Brand Analytics simplifies this by offering a user-friendly framework that highlights key metrics like volume, narrative, sentiment, and engagement.With Tab-Level AI Insights and easy-to-share reports, you can quickly spot strengths and weaknesses, make real-time adjustments, and improve decision making efficiency 🙌   But you don’t have to take my word for it - learn more in the Help Center:Explore: Brand Analytics with Tab-Level AI Insights Drill into Engagement MetricsThis new feature shows you filtered mentions based on a document’s engagement. To use this feature, click on a mention’s engagement metric, and a content stream will pop out on the right side with all engagements for easy review.  This enables you to quickly get a closer look at the actual content behind the engagement on a specific post or article, without any advanced boolean knowledge 🙌 Learn more in the Help Center:Getting Started with Social Media Monitoring Author List Limit Increased to 25,000This update increases the limit on authors on Author Lists from 5k to 25k! 🙌  Learn more in the Help Center:Using the Author Lists Filter in Explore  

Save time and optimize your strategy by measuring performance across paid, earned, and owned media - all on one dashboard!The PEO Dashboard is now available to all customers, and separates metrics by paid earned and owned content - unlike the legacy version, which only shows the total - giving you more detailed insights per content type.Social Dashboards let you add multiple report types and customize your view with drag-and-drop and resizing options, customizations that are not available in legacy dashboards. The PEO Dashboard supports the following inputs:Paid: Facebook Instagram Owned: Facebook Instagram LinkedIn YouTube Twitter TikTok Earned Explore searches (excludes Broadcast data)     Learn more in the Help Center:Getting Started with Measure

Challenged with reporting on your brand’s earned media via static PDF? Great news, everyone - we’re combining the convenience of exported reports with the dynamic data visualizations of Dashboards!Empower your stakeholders with more informative reports by sharing a dynamic link. When accessing the report URL, they’ll be able to:Hover over chart visualizations for a more detailed list of how many mentions are in the chart Click to expand a list view of the coverage highlighted, and click again to navigate to the article Click on spikes in coverage to see up to 25 mentions associated with that time period What’s more, views of dynamic links don’t provide edit access, so you can share easily with stakeholders (even if they don’t have a Meltwater login) and rest easy knowing that your carefully build Dashboards are safe from unwanted edits!  Learn more in the Help Center:Getting Started with Analyze

 Are you new to Meltwater and eager to unlock the full potential of our platform? Join our New to Meltwater User Group—your central hub for onboarding resources, support, and community connections! Why Join? Gain clear insights into how our onboarding process works, ensuring you have all the guidance you need. Access all essential tools and information in one convenient location. Receive personalized assistance from our dedicated team, so nothing falls through the cracks. Connect with other Meltwater users just learning to share experiences and insights. Benefit from exclusive CSM office hours, workshops and resources to keep you informed and ahead of the curve. What content will I find? We have six featured posts to get you going: Start Here - Learn How to Set Up Your Account Kickstart your Meltwater journey with step-by-step guidance on setting up your account. Step 1: Create a  Search Learn the first essential step, creating a Brand or Reputation Search. This forms the basis for everything else you'll do within the platform. We'll guide you through setting up three key components in less than 15 minutes. Don't worry—you can revisit these steps anytime! Step 2: Start Monitoring Your Brand with Alerts and Daily Digests Learn how to use Meltwater to stay ahead of the conversation by setting up alerts and daily digests. Step 3: Create a Dashboard Learn how to visualize your success by creating a presentation-ready report showcasing your brand's media coverage. Support - How to Get Your Questions Answered Discover the various support channels available to ensure your questions are answered promptly. The Fast Track to Learning Meltwater Learn how to harness all that Meltwater can do for you through our fast-track training program 4 week program. Where do I find it? To find the New to Meltwater User Group, click on User Groups in the Top Navigation (check out screenshot above) Stay Updated! Each month, we'll post new product workshops and additional resources to assist you on your journey with us. Who Can Join? The group is open to everyone! Whether you're brand new to Meltwater or simply need a refresher, you're welcome to join and benefit from a wealth of resources and community support. Ready to Elevate Your Meltwater Experience? Don't miss out on this opportunity to maximize your use of Meltwater. Join the New to Meltwater User Group today and take the first step toward becoming a Meltwater pro!

Now you can use Estimated Views as a metric in Coverage Reports (instead of Reach) for a more realistic measurement of earned media impact 🙌 While potential reach is used by many to measure article impact, some find Estimated Views more accurate when benchmarking over time.Build trusted reports: Coverage measured with Estimated Views can provide more accuracy when reporting (instead of potential reach) Customize in report setup: When building new Coverage reports, the Estimated Views metric will appear as an option when selecting the search Click the Content Stream to see all articles: Estimated Views will be featured as a metric on all articles when using the Content Stream insight   Learn more in the Help Center:Meltwater: Estimated Views

We have a big week for Klear with three updates to help you work with all your influencers more easily 💎Read on for more about:Create Campaign Assets for Influencers Without a Klear Account Sending Tracking Links and Codes Without Creating a Klear Account Sending Gifts to Influencers Without Creating a Klear Account Learn more in the Help Center Centralized Connect Inbox Learn more in the Help Center Summary Row in My Influencers Learn more in the Help Center   Create Campaign Assets for Influencers Without a Klear AccountNow you can create, send, and track campaign assets for influencers in campaigns who haven’t been invited or created a Klear account, including:Send Gift Send Tracking Link Send Coupon Code Sending Tracking Links and Codes Without Creating a Klear AccountCreate tracking links and coupon codes for influencers in campaigns who haven’t been invited or created a Klear account. This way you can stil track activity from these assets in campaigns.  Sending Gifts to Influencers Without Creating a Klear AccountFacilitate product gifting by creating an order for influencers in your campaign who haven’t been invited or haven’t created a Klear account. Through this method you can designate the specific product(s) to send to an individual influencer, rather than offering a collection for them to choose from.   Learn more in the Help CenterCreating and Sending Campaign Assets to Influencers Without a Klear Account  Centralized Connect InboxKlear’s Centralized Connect Inbox is an all-in-one space that allows you to respond, send new message, and take action across all interactions within your network. Instead of juggling multiple platforms, use one centralized inbox for Klear messages, campaign messages, mass emails, and more.Access your entire conversation history and influencer profile information, so you’ll always have the context needed to personalize your messages. The interface seamlessly integrates with the Connect feature in campaigns to ensure a familiar and intuitive experience.The Centralized Connect Inbox also lets you perform key campaign actions directly, such as sending one-off agreements, coupon codes, gifts, and more. Everything you need is right at your fingertips!  Learn more in the Help CenterConnect Inbox: Managing Your Influencer Communications & Interactions  Summary Row in My InfluencersA summary row has been added to the top of the grid view list, showing the aggregated or average metrics for the available columns you have displayed within the grid view (ex.: Aggregated campaign engagements, average Instagram age, etc.)  Learn more in the Help CenterManaging Your Influencer Network

Previously, profiles showed only sources where the contact was officially employed, but now contact profiles in Media Relations will display all sources* where a contact has contributed, even if they aren’t listed as staff on those sources! Determine at a glance if they’re a good fit for your story and personalize your outreach ✨ *Sources are publishing entities based on news articles and other content available in Meltwater.   Learn more in the Help Center:Media Relations: Profile Types and Contact Roles

Last week, we shared the latest Facebook taketh away news; but this week, the Facebook news giveth! Now, track how many people want to see your brand’s content with Facebook follower metrics.Three new metrics have been added to your Facebook insights:Total Followers: The number of Facebook followers as of the last day of the selected time period Net Followers: The number of new audience members gained minus the audience members lost. Follower Growth: Visualization of the total and net numbers of followers over the selected time period.  What’s the difference between Fans (page Likes) and Followers?Fans: shows how many users Liked the page. Liking a Facebook page automatically follows the page, and publicly shows support in a user’s About section. Followers: shows how many users followed the page. Following a Facebook page does not automatically Like the page, but is a key metric because it indicates how many people are genuinely interested in seeing a brand’s content, as users will get page updates and posts from that brand’s page in their feed. Many brands have more page followers than page fans, so tracking “fans” alone is not a true indication of a brand’s reach and how many users want to see that brand’s content. Learn more in the Help CenterMeasure: Facebook Analytics

Now it’s even easier to understand the metrics in your Klear Campaign!We are excited to share a brand-new Help Center article for Klear Campaigns that consolidates all the essential metrics you need for in-depth campaign analysis. This includes a detailed overview of performance indicators, making tracking and evaluating influencer campaigns easier than ever.Check it out on our Help Center - Klear Campaign Metrics

Since the launch of the new Explore Homepage in July, we’ve received feedback from many of you that you haven’t been able to create Combined Searches quite as easily as before the AI Search Assistant took its place on the Explore homepage. With this in mind, our team has added a ➕ dropdown menu to the list of searches on the homepage to make it easy to create the different search types. You can also access this same shortcut when creating a new search from within a query in Explore. The shortcut can be found by clicking the Actions dropdown, and selecting the arrow next to New search, allowing you to choose between Keyword, Advanced, and Combined search.   If you open a saved combined search, you will still see the combined search interface. Learn more in the Help Center:Getting Started with Explore Combined Searches in Explore

See which contacts are engaged and who needs more personalization to improve your outreach with individual open rates! 🎉 You can now view open rates on a contact’s profile, media contact preview, and in the journalists tables in Media Lists.Previously, open rates were only available for media lists, which could leave you guessing which contacts were truly engaged. Now, with contact-level open rates, you can see right away whose attention your outreach grabs for future targeting to build real relationships and get more earned media, and which journalists aren’t engaged and might need more personalization in future outreaches.    Learn more in the Help Center:Using Email Engagement Metrics to Improve and Drive Performance

Meta has announced that several Facebook insights will be deprecated starting September 16th, 2024, as part of their new Page experience rollout, which aims to phase out outdated, inconsistent metrics that have become difficult to maintain. These changes will affect reporting across platforms that use Meta’s APIs, including Meltwater. Click here to read Meta’s announcement.What This Means for YouStarting September 16th, the deprecated metrics will no longer appear in reports generated through our platform. If you have a saved dashboard that has these metrics, they will remain visible, but no new data will populate. You can keep these to have historical data or edit your saved dashboard to remove the insights.​​​​We understand how important detailed metrics are for your social media strategies, and while Meta is retiring these specific data points, our dashboard reports still offer deep insights at both the page and post level. In July, we added five new Facebook metrics to Measure, and we’ll be adding more soon. Does This Impact All Users?Yes. These changes affect all platforms that rely on Meta’s APIs, not just ours. We’re actively working with Meta to stay informed about these deprecations and will continue to update our Measure library with new insights they introduce.Stay tuned for more updates as we continue adapting our analytics to provide you with the best reporting solutions. List of Facebook Insights Being Deprecated from Social DashboardsAge Breakdown Gender Breakdown Post Engaged Users Page Post Link Clicks Video views for carousel posts* (this was not listed in the deprecation but we’ve had reports that it’s missing – we’ve reached out to Facebook for clarification) Note: Meta is removing organic post impressions and organic post reach, however, Meltwater will continue to provide these key metrics by calculating the difference between total impressions and paid impressions, as well as total reach and paid reach. ​​​​​ List of Facebook Insights Being Deprecated from Legacy DashboardsPage Post Link Clicks Video views for carousel posts* (this was not listed in the deprecation but we’ve had reports that it’s missing – we’ve reached out to Facebook for clarification)  Organic post impressions from How was the breakdown of your total impressions? What demographics are you reaching? When is your audience online? Learn more in the Help CenterMeasure: Facebook Analytics: Current overview of all metrics used in the Facebook dashboards

Ready to sharpen your Meltwater skills and stay ahead of the curve? Due to exciting product updates we have revamped our most popular product courses. These courses are designed to help you get the most out of your Meltwater experience - whether you’re into Media Monitoring or Social Listening.  Here’s what’s new: Media Monitoring with Explore: Foundations Media Monitoring with Explore: Advanced Social Listening with Explore: Foundations Social Listening with Explore: Advanced From understanding the basics to learning cutting-edge strategies, we’ve got you covered. After completing these course, you’ll be able to:  ✅ Leverage AI to create brand searches✅ Research news and social conversations with ease✅ Share critical insights and reports with your team…and much more! Ready to level up? Dive into these courses and get ahead in your field today. More exciting course revamps are coming soon! 

Three new updates for Klear this week, starting September off with a bang! 💥Edit Campaign Post Metrics Learn more in the Help Center: YouTube Search by Handle Learn more in the Help Center: Improved Instagram Collab Reporting Edit Campaign Post MetricsUse the new Edit Metrics option to manually update campaign post metrics with any performance data captured outside of Klear. Manually edited metrics override Klear captured results, and reflect the new data across Measure dashboards in Campaigns, as well as in single campaign reports and exports.Accessing performance data for some posts (especially Instagram Stories) can be challenger when influencer authentication is required. Klear’s True Reach provides an overview of performance when authentication isn’t possible, but in some cases you may still request screenshots from influencers to measure success. The ability to edit campaign metrics allows your team to manage your data in one convenient place, and allows you to capture the metrics that matter most to you.   Learn more in the Help Center:Klear: Edit Campaign Post Metrics  YouTube Search by HandleYou can now search for and manage YouTube influencer profiles using their handle instead of only by channel ID. This update simplifies discovery, streamlines account management, and improves accuracy by allowing you to find and manage YouTubers by their handles that are typically far simpler and more user-friendly than complex channel IDs ✨  Learn more in the Help Center:Discover New Influencers in Klear’s Database Managing Your Influencer Network  Improved Instagram Collab ReportingNow you can track and measure Instagram Collab posts in Campaigns, even when you are not the designated post owner.Instagram Collabs are co-authored by multiple accounts, but there is always one designated “owner” of the post. Previously, Klear could only track these posts if the owner was a campaign member, but now it’s possible to track all your Instagram Collabs 🙌As long as the following criteria are met, Instagram Collab posts will be captured automatically without having to add your brand as a campaign member:Your Instagram Business Account is authenticated in Klear. To do this, go to the integrations tab in your account settings and follow the setup steps to connect. The influencer you are collaborating with is added as a member of the campaign. (See Collaborating on Campaigns) The Collab post includes the tracking keyword in your campaign (See What Content Klear Automatically Captures) Once these criteria are met, the post and corresponding metrics will appear in your campaign Measure dashboard!  

Based on feedback from our Premium Content subscribers, our team has created a Premium Content Limit Banner to inform you when you’re approaching your Premium Content limit. This keeps you informed about where you stand, and you can get back to understanding and actioning the articles!This banner:Helps with tracking of Premium content consumption Is especially helpful for those with multiple team members reading articles in Meltwater Empowers you with awareness before you reach your account limit When your monthly Premium Content limit is 10 documents away from hitting the limit, a banner will appear across the top of all pages in the app. This banner can be dismissed by clicking Don’t show again. When your monthly Premium Content limit is reached, a banner will appear across the top of all pages in the app to let you know. This banner can also be dismissed by clicking Don’t show again.  Read more in the Help Center:Dow Jones Content in Your Search Results

The latest Engage update has made it even easier and quicker to schedule your posts: simply hover over a calendar time slot to create a post - no need to remember or manually enter dates and times!Time slots are on the hour (e.g. 11am, 12pm, 1pm, etc.) These slots must be scheduled at least 15 minutes in advance (e.g. you cannot schedule an 11am post at 10:50am) Click the wrong time? No problem! The time slot can be edited when creating the post   Learn more in the Help Center:How to Create a New Social Post in Publish

Now it’s even easier to find the product help you need in one convenient location (spoiler alert: you’re already here!) The same live chat widget you know and love from the Meltwater app is available directly in mCommunity 🙌To connect directly with our support team:Click the chat bubble at the bottom right corner of the screen Select Send us a message Follow the prompts and get the help you’re looking for!  You can also still always open a support ticket by sending an email to support@meltwater.com