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Radarly: Discord Integration

We are adding Discord as a new source of data in Radarly for a small set of Radarly clients! 🎮 ✨This new integration enables monitoring of public messages that occur in your owned public Discord servers and channels. For the uninitiated: Discord is a free communication app used by tens of millions of people to talk and hang out with their favorite creators, communities and friends. Communication can be private or take place in virtual communities called servers (a collection of persistent chat rooms and voice channels which can be accessed via invite links) Read on to learn all about it:What is it? Brands use Discord: Who is this best for? How do I get started? What data is collected? What’s the Value? For PR/Comms Pros: For Marketing Pros: For Research & insights Pros: Learn more in the Help Center What is it?Brands use Discord:as a centralized hub to connect organically with their fans as the go-to space to collaborate with fans specifically on their upcoming product launch as a place to provide additional benefits for paying members such as: early access exclusive content  invites to private events Discord has always been focused primarily on gaming. Discord CEO Jason Citron calls it a service that “helps people deepen their friendships around games and shared interests.” Who is this best for?Radarly users who want to keep a close eye on conversations happening on their own servers!The largest communities on Discord are Gaming (20k+ servers) and Entertainment (11k+), while Education, Science & Tech, and Music are growing communities (~2k servers).Many of these servers have been around for years, and amassed many members. Traditionally, these have been managed outside of social media monitoring and analytics platforms, and all data needed to be manually reviewed, managed, and added to reports by analysts. With the combination of Reddit and Discord in Radarly, brands with active online communities are able to more easily understand, learn from, and report on community feedback ✨How do I get started?‼️ Note: This is currently available for a small set of clients - to gain access to the Discord integration, please reach out to help@meltwater.com to request review 🙏 Once you have confirmed that you have access, here’s how to get started:First, you’ll need to connect Discord in Radarly to start retrieving posts from your server(s). Once you’ve entered your Discord credentials, the data will start flowing in! Discord data will be displayed under the Forums source in Radarly. (Discord data will only be available in the Radarly projects where the related credentials have been entered)Note: Historical data is not available for Discord.  What data is collected?Brands will have access to all public conversations on their owned servers. Just like any regular content in Radarly, if a Discord post matches the search terms of your queries, it will appear in your project, as a Forum source.We do not have the ability to track Impressions, Estimated Reach or Engagement actions. Corpus and Author based queries are also not available for this source. What’s the Value?Discord is a huge source of customer feedback mainly for the gaming and education industries. Adding Discord as a source in Radarly allows companies in these industries to monitor conversations in their owned channels and servers, to listen directly to the Voice of the Customer. For PR/Comms Pros:Detect and monitor a crisis before it spins out of control.Brands involved in Discord strive to make safe and fun spaces but things aren’t always perfect - engaged communities may raise their concerns directly in a verified Discord channel and most (if not all) gaming companies have a trust and safety-focused team, supporting both public relations and player experience teams. For Marketing Pros: Listen to how your community speaks, find exciting user generated content, and detect active brand advocates.Marketers who drive collaboration and sponsorship efforts can learn which brands their players wish to see in their games (for example, tricking out your football-playing car in Rocket League to look straight out of Super Mario Bros) For Research & insights Pros:Quickly quantify feedback, investigate topics across many languages, and analyze emerging trends.Many gaming companies have user experience teams and community managers that monitor discussions on platforms like Discord and Reddit. They need to report on conversation changes, the impact of their work, and identify opportunities for in-game experience and merchandise, and this integration will help make that easier for them! Learn more in the Help CenterSetup: Radarly: Connect Your Social Accounts Boolean Operators: Learning Boolean Operators in Radarly

Related products:Radarly
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Klear: Product Gifting for Any Influencer + Track Instagram Stories from Unauthenticated Influencers

Two updates for Klear this week to help remove the barriers to growing your influencer network! Product Gifting for Any Influencer Track Instagram Stories from Unauthenticated Influencers   Product Gifting for Any Influencer Now you can send a gift to any influencer in your campaigns without needing to send a campaign invite or requiring them to create a Klear account!This is especially helpful for campaigns focused on product gifting, where you don’t need to send influencers other campaign assets through Klear (such as agreements, tracking links, etc.). Without the blockers with accounts setup, you can engage more influencers and speed up your process with less back and forth.  Learn more in the Help Center:Sending Gifts to Influencers in Your Campaign Without a Klear Account Note: This option is only available for customers with a Shopify integration.  Track Instagram Stories from Unauthenticated Influencers  Klearwater customers with both Klear and Engage can now leverage owned connections in Engage to track and report on Instagram Stories from unauthenticated influencers in their Klear campaigns 🤩Enforcing influencer authentication and tracking Instagram Stories are two of the biggest challenges influencer marketers face today. This new workflow: Saves time and resources spent live monitoring Instagram accounts and chasing down files from influencers.  Removes barriers to work with more influencers Helps capture metrics for Instagram Stories like post count, reach, and EMV, enabling more comprehensive campaign reportingThis release is available now for Klearwater customers (with both Klear + Engage), and builds on the exciting integrations bringing Klear and Engage closer together 💕  Learn more in the Help CenterTrack Instagram Stories from Unauthenticated Influencers Using Engage

Related products:EngageKlear
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Explore: AI Search Assistant

 We’ve been leading up to this post all week.  ICYMI: We are thrilled to announce the beta release of the AI Search Assistant, a powerful Generative AI chatbot designed to make building searches in Explore easy as talking with a colleague . This assistant is trained on Meltwater’s Boolean, offers invaluable support in generating, expanding, and refining searches, while also educating you on how to write high-quality searches that will help you get insights faster.Introducing Your AI Search Assistant How the AI Search Assistant Helps you Accessing the Search Assistant Using the Search Assistant Getting Familiar with the AI Search Assistant  When will you have Access Learn More Data Privacy Providing Feedback What’s Next Introducing Your AI Search Assistant The Search Assistant helps users of all levels craft accurate and effective searches more quickly and with fewer errors, allowing you to focus on making data-driven decisions. Whether you're monitoring your brand, gathering competitive intelligence, managing a crisis, or measuring campaign success, the Search Assistant simplifies the query-writing process. How the AI Search Assistant Helps you The Search Assistant addresses three main applications:Generate a new search: Create a Brand/Industry Search Prompt: These prompts have been trained to generate search queries for this specific use cases.  When you select a prompt, the Search Assistant will ask you a series of questions to understand your need.  Create a search from scratch: Go off script and just tell the Search Assistant what type of search you want it to create.  Improve: Refine an existing search: Take an existing search and add more topics to broaden or expand on a search string, or suggest additional operators to narrow results.  Review and repair: Take an existing search and the Assistant will identify syntax errors or ways to improve your search  Translate: Translate search: The Assistant can translate search terms to different languages, it can handle conversations in over 90 languages.  Accessing the Search AssistantYou can access the Search Assistant from a few places: Home Page:The search bar on the Meltwater home screen has been updated to include a link to Explore and a new card has been included in the More From Meltwater carousel. Both take you to Explore, where you can launch the AI Assistant.More from Meltwater Carousel:From Explore:Once in Explore, the AI Search Assistant can be accessed via the banner at the top of the page, from the Advanced Search page, as well as the Custom Category pop-up.In Advanced Search:In Custom Category:Using the Search Assistant Once you click on the AI Search Assistant Button, a new page will open with several prompts to choose from: Create brand search Create industry search Expand my current search Narrow down my current search Review and repair my current search Translate my current searchChoose a prompt to get started. From there, you will interact with the assistant via the text box at the bottom of the page in the same way you would with other chatbots, like Chat-GPT.Note: the conversation is maintained even after you close the assistant window (i.e. it will be available if you open the assistant from Explore again). It is only cleared once you log out of Meltwater or by clicking the "New chat" button. Getting Familiar with the AI Search Assistant  The AI Search Assistant home page is broken into the following areas:Templated prompts - click to run one Chat bow - type your questions, requests, and more, here Send message - click to send your responses to the search assistant. Alternatively, press enter to send.  Provide feedback - The search assistant can make mistakes. Please let us know if it does via this feedback link.  New chat - click to start a new chat and erase previous chat history Exit - close the AI Search Assistant When will you have AccessWe began rolling out the AI Search Assistant today, May 29. We will be adding users daily, and all English-speaking users will have access by June 12. Learn MoreCheck out the Get Started Guide Data PrivacyLearn more about our AI Privacy and Ethics Policy by clicking on the Product Strategy Update posted above. Providing FeedbackWe welcome your feedback on the AI Search Assistant.  If your feedback is on a specific search, please provide the feedback via a link at the bottom of the AI Search Page, this will capture the search details and will help us address it quickly. This feedback is review daily. What’s NextWe hope that you start using the Search Assistant today and experience the ease of crafting high-quality searches with confidence! The team is already busy working on the next release. Learn more here:   

Related products:ExploreAI
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Engage: Social Account Groups in Publish and Conversations + Download Publish Calendar as a PDF

We have a big update and a small one for Engage: Publish this week! Read on to learn more:Social Account Groups in Publish and Conversations How does it work?  Download Engage: Publish Calendar as a PDF  Social Account Groups in Publish and ConversationsManaging your social media channels can get messy when dealing with multiple teams across different brands, products, and regions. Without structure, responsibilities can become blurred in a sea of clicks, blocking users from quickly finding the right channels and causing important tasks and comms to fall through the cracks.Account Groups enable you to bundle and assign any number of people and permissions across select social media channels - organizing and focusing users on only the channels that matter to them. This will help your team stay organized, move faster when publishing posts or running reports, and avoid mishaps like missing a follow-up or posting to the wrong channel. How does it work? Account Groups are created and managed via Account > Social Connections on the Owned Connections tab. For a full walkthrough on how to set up, edit, or remove a group, learn more in the Help Center: Grouping Your Owned Social Accounts in Meltwater (Social Connections: Owned Tab) Once your groups are set up, you can use those groups to save time in Engage: Publish or Conversations. See the Help Center article for a full walkthrough on how to use groups in Publish and Conversations. Creating a post in Publish Focus your view in Conversations  Download Engage: Publish Calendar as a PDFAdditional functionality has been added to the Calendar in Engage: Publish. Now the Download button in the calendar allows you to download your calendar content (posts) in either CSV or PDF format.  

Related products:Engage
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Engage: Image Generator Updated to DALL-E 3 + Measure Improvements Bundle

We have a bundle of Engage updates and enhancements to share with you this week:Image Generator Updated to DALL-E 3 Learn more in the Help Center Measure Improvements Bundle All new hover hints Top Posts Increased New Plays metric for Instagram Learn more in the Help Center   Image Generator Updated to DALL-E 3Last summer, our team added the Image Generator to Engage: Publish, Asset Library, & Conversations. The latest enhancement to this feature comes in the form of upgrading the Image Generator to DALL-E 3, allowing significantly better image creation.DALL-E 3 boasts a profound comprehension of subtleties and intricacies surpassing its predecessor, enabling users to effortlessly transform concepts into remarkably precise visuals. Its repertoire of generated images spans a wider spectrum of aesthetics, ensuring versatility and depth.From high-contrast, vivid visuals to nuanced and stylized compositions, DALL-E 3 empowers users with an expansive array of options. While DALL-E 2 was inclined towards specific aesthetics, DALL-E 3 showcases heightened adaptability, presenting users with a richer palette of visual styles. Check out the examples here to see the marked improvements! DALL-E 2: DALL-E 3: Learn more in the Help CenterEngage: How to Use DALL-E, a ChatGPT-Powered AI Image Generator  Measure Improvements BundleAll new hover hintsHover hints for all dashboard metrics in Measure have been updated. These feature improved wording, as well as the addition of post type(s) and timezone represented.   Top Posts IncreasedThe Top Posts widget has been expanded from 150 to 1000 🙌  New Plays metric for InstagramThe new Plays metric for Instagram includes replays, to match Instagram’s native metric.  Learn more in the Help CenterGetting Started with Measure > Dashboard Metrics

Related products:EngageMeasureAI
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Newsletters: Social Icons + Add Your Social Handle into Footers + Default Top Reach in Similar Duplicate Articles

The Newsletters May Bundle features three improvements based on your feedback!:Social Icons on Select Articles Hyperlink Your Social Links in the Footer Choose Top Syndicated Stories & Similar Mentions for Your Newsletter Learn more in the Help Center Social Icons on Select ArticlesMake your Newsletters more interactive by displaying social share icons directly on your articles! (Please note: due to Terms of Service agreements, some premium content partners prevent the addition of social media icons to their content)To add social icons to Select Articles:When creating or editing a template, click on a section and toggle the social icons on or off in the template editor It’s that easy! ✨  Hyperlink Your Social Links in the FooterSeamlessly integrate your social media presence into your newsletter template, ensuring a cohesive brand experience for your audience. Customize the text, font styles, and URLs to align with your brand identity. To add your organization’s social media links to your footer:When creating or editing.a template, click on the footer to open Footer Settings Click Social media and switch the toggle on to display the default social channels Open the settings menu to the right of the toggle to add your social links, and customize the text, font styles, and URLs to align with your brand identity 🙌   Choose Top Syndicated Stories & Similar Mentions for Your NewsletterNow you can easily choose the most impactful syndicated article, not just the most recent one, when adding stories to your newsletter! We’ll show you both options grouped together in your search results, and enable you to easily select which one to include.How to choose top syndicated stories & similar mentions:When adding articles into the Newsletter, click on the section you’d like to add content to  Click on “Add inputs” on the right Select your searches or tagsWith this update, you’ll find the article with the top reach visible in the bottom of the article view when selecting: You can click on Duplicates at the bottom to expand other similar articles.  Learn more in the Help CenterGetting Started with Newsletters (New!)

Related products:Newsletters
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Explore: Introducing the Everything Cloud ☁️ + Boolean Errors Marked

One big Explore update this week, along with a nice little improvement to make your boolean easier to proofread 🙌Introducing the Everything Cloud How does it work? Boolean Errors now marked in searches  Introducing the Everything CloudSay hello to Top Keywords and Entities, aka the Everything Cloud, the new and enhanced version of the Top Keywords word cloud widget. The new widget has been expanded to feature six more word types, including:Hashtags Products People Organizations Locations Emojis Keywords  How does it work?The Top Keywords and Entities widget replaces the previous Top Keywords widget on the Overview, Topic Analysis, and X Insights tabs in Explore.It combines the Top Keywords widget on the Over tab, the Top Entities (Product, Person, Organization, Location) widget on the Topic Analysis tab, and the Top Emojis widget on the X Insights tab into a singular word cloud - or “Everything” Cloud!Words in the cloud are color-coded by type:Keyword: dark blue Hashtag: light blue Product: green Person: purple Organization: pink Location: yellow Emojis appear as is in colorThe more occurrences of a word, the larger it will appear in the cloud. You can hover over any item to see the total number of occurrences. You can also click on the legend to include or exclude word types from displaying in the cloud. When excluding items, the cloud will dynamically refill with items from the other still-selected types by occurrences.Everything selected: Only Location and Emoji selected:  Boolean Errors now marked in search entryBoolean errors in searches will now be pointed out with a red squiggle. Please note, the squiggle will appear below the first error only in boolean expressions (Keyword and Advanced). 

Related products:Explore
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Engage: Publish: Instagram Collab posts + Media Attachment Validation Improvements

Last week was a busy one for Engage updates - we’re happy to announce new features to help broaden your reach and simplify media posts.Publish: Reach a Wider Audience with Instagram Collab Posts 👯 See it in action Media Attachment Validation Improvements + 4 New Error Messages How does it work? New error messages Learn more in the Help Center   Publish: Reach a Wider Audience with Instagram Collab Posts 👯Instagram Collab posts allow two or more creators to come together to craft a Feed Post or Reel, and seamlessly share it on each collaborator’s profile simultaneously. This has been a top request among Engage users, and we’re excited to support this Instagram feature directly in Engage: Publish ✨ Reach a wider audience: Leveraging an Instagram Collab post with another brand or creator allows you to tap into each other’s audience, broadening your reach collectively. It’s a win-win scenario, unlocking new avenues for all involved parties to connect with fresh, untapped audiences. Increase engagement: Collaborative posts often witness heightened engagement rates, fueled by the excitement of fans of all sides. Not to mention, the post is shared across both feeds and audiences, amplifying your message and increasing raw potential for engagement 💫 See it in action   Media Attachment Validation Improvements + 4 New Error Messages While Engage boasts a 99% successful publish rate, there is always room to improve the publishing experience for the 1% that fail. One of the top reasons why posts fail is due to media validation issues, or when a user has included an attached image, video, or gif that does not fit the current requirements for the channel (ex: the file is too large, aspect ratio is incorrect, etc.). This can result in the social channel rejecting the message and preventing it from posting, or Engage preventing the media from being attached altogether.We’ve expanded the parameters that media is checked against when uploaded (via Publish and Conversations), and removed some requirements that no longer apply. This brings Engage requirements into better alignment with individual social channels, and should only be felt by you in terms of your failure rates decreasing. The workflow for uploading attached media remains unchanged. We’ve also updated the mapping for error codes from social channels to ensure more helpful error messages, as well as introducing four new messages. How does it work?Media validation applies to:Media (images, video, gifs) added to posts in Publish Custom thumbnails uploaded to Facebook and Instagram videos Media added to Conversations responses Media is reviewed against:Aspect ratio Dimension Resolution File size Video Length * File types Max frames * Bitrate * Video codec * Audio codec * Audio bitrate *  Audio channels ** Video parameter onlyFor full information on capabilities for social posts in Engage, check out our Help Center article: Publish: What Options are Channel-specific for Meltwater Engage? New error messagesThe four new error messages introduced with this update are as follows:Native Channel Issue: The native channel has returned an unknown error. This is usually a temporary issue that self-corrects quickly. Check the native channel status, and if it is not down, please retry. If the issue persists, reconnection may be required. Multiple Companies Open: This post failed because there are multiple browser tabs open, which are logged into different company accounts. Please close any unneeded tabs and retry the post. Media Upload Issue: This post failed because the media did not finish uploading. Please re-upload the media and try the post again. Invalid Mention: The native channel’s API has rejected this post because it contained an invalid mention. Please adjust your mention and try again. Learn more in the Help CenterPublish: What Options are Channel-specific for Meltwater Engage? Troubleshoot Publishing Error Messages

Related products:Engage
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Three New User Groups Launching: Africa, Benelux & Singapore 🚀

Exciting News for Our mCommunity Members Across Africa, Benelux, and Singapore!  We're thrilled to announce the launch of three new User Groups designed exclusively for our clients in Africa, Benelux, and Singapore! Join these dedicated spaces within mCommunity to dive deep into discussions, share experiences, and collaborate with like-minded professionals. What the User Groups offer:  🔹 Interactive Discussions - Engage with your peers in meaningful conversations, share valuable insights, and explore thought-provoking topics together.🔹 Networking Opportunities - Expand your professional network by connecting with fellow industry professionals in your area. Exchange ideas and foster new connections within our dynamic community.🔹 Free Customer-Driven Meetups - Take advantage of the free meetups we organize! Network in person or virtually, advance your professional skills, and enjoy the company of peers from your area. Join Now to be part of a community where overcoming challenges, supporting each other, and adding value to the industry are at the heart of what we do.Singapore Chapter Africa Chapter Benelux Chapter We can't wait to see the wealth of insights you bring to the group! This initiative reflects our commitment to providing valuable resources and fostering a nurturing environment for learning, growth, and meaningful connections within the industry.