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Alerts: Updated Workflow for Microsoft Teams Integration

In compliance with Microsoft’s deprecation of Office 365 connectors, we have an updated setup for Alerts + Microsoft Teams. All users of the integration will need to reconnect to Microsoft Teams via Workflows (rather than webhooks, as was previously the case). This change is effective immediately, so to avoid an interruption it’s important that you complete this updated setup ASAP 🙏Follow this guide or learn more in the Help Center to get your Alerts up and running in Teams in no time! Setting Up Your Microsoft Teams Integration via Workflows In Microsoft Teams, navigate to Teams in the left navigation and click + to create a new channel. Every channel must be assigned to a Team, so select the Team, name the channel, and set it to Standard.     Click the kebab menu on the right and select Workflows     Select or type “Post to a channel when a webhook request is received”     Under connections, select the Team     Click Next Select the correct Team and channel, then click Add workflow     Now that the Workflow has been added successfully, copy the webhook URL     Now, navigate to Meltwater, click Account in the left navigation Select Third party integrations Scroll to Generic Webhook and click Connect     Paste the webhook URL you copied from Teams, then click Add. Now, it should appear under Teams Integration in the Meltwater Third-Party integrations page after you refresh the page.     Navigate back to Teams, and click Done or refresh your channel. Click on the kebab menu and select Workflows     Click Manage at the bottom.     Click the kebab menu to the right of the Flow name (Post to channel when a webhook request is received) Click Edit     Click Send each adaptive card     Click Post card in chat or channel Click Post As Flow Bot and change it to User     Click Save. Open Meltwater, create or edit an existing Alert. Learn more about Setting up Alerts. Select the Microsoft Teams Channel in your Alert Settings.     Success! Your alerts are now connected in Microsoft Teams  

Related products:Content, Tags, Alerts, & Labels
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Engage - Publish: 'All-In-One' Tab Workflow with Integrated Video Editor & Enhanced Thumbnail Support for Link Previews + Measure: 14 New Dashboard Insights

It’s been a big week for Engage! These new features for Publish are designed to help you create better, more engaging posts, and do it more efficiently and intuitively than ever before - and new dashboard insights for Measure make your  ✨Read on to learn more about:Publishing ‘All-On-One’ Tab Workflow What is it? Learn more in the Help Center Integrated Video Editor What is it? How Does It Work? Learn more in the Help Center 14 New Insights Added Across Facebook, Instagram, and LinkedIn Overview Dashboards What is it? Learn more in the Help Center   Publishing ‘All-On-One’ Tab Workflow What is it?Introducing an improved all-in-one tab workflow for creating and editing posts by channel. The new publishing tabs workflow simplifies switching between channels, enabling users to easily make channel-specific edits and customizations. The new publishing tabs workflow can be found in the message composer screen in Publish. When creating a post, each time you select a social account, the channel-specific tab for that social channel will then appear in the composer. For example, as you select Facebook, Instagram, and LinkedIn accounts, tabs for those channels will appear in addition to the General (or ‘global’) tab.   To edit and customize your post by channel, simply click on the tab for that specific social channel. The customization options are the same as those available via the edit button in the post preview section. Clicking the specific channel tab also displays only that channel in the right-hand preview pane.Channel-specific customizations include images, videos, gifs, and emojis ( where applicable) aswell as:Facebook: audience restrictions Instagram: post type, people and product tags, collaborators, first comment LinkedIn: audience restrictions TikTok: advanced settings X: n/a YouTube: title, private, advanced settings Posts with any edits or customizations made via the individual tabs that differ from the General tab will include a customized badge on their previews.  If there are any errors for the post specific to a channel, that channel tab will be highlighted in red.  As always, any text or attachments added or edited in the General tab will auto-populate into the other channel-specific tabs.  Learn more in the Help CenterHow to Create a New Social Post in Publish  Integrated Video Editor What is it?The video editor in Publish functions similarly to the image editor also available to users in Engage. To launch the video editor, upload your video to the General tab. Once loaded, hover over the thumbnail and click Edit.   👉 Note: the video editor is currently only available on the General tab. How Does It Work?Some of the features and functionalities of the video editor include:Trimming and Cropping: You can now trim the length of videos and crop the video frame to desired dimensions: Filters and Adjustments: The editor includes a variety of filters and adjustment tools for brightness, contrast, saturation, and more: Text and Stickers: Users can add text overlays and stickers to their videos:    Overlays and Frames: The tool allows for adding overlays and frames to enhance video aesthetics: Transitions and Effects: It supports adding transitions between video clips and applying various video effects: Audio Editing: Users can add, remove, or adjust the audio tracks within their videos:  Once you are satisfied with the edits you’ve made to your video, click Export video to automatically insert it back into the Publisher:Learn more in the Help CenterHow to Create a New Social Post in Publish  14 New Insights Added Across Facebook, Instagram, and LinkedIn Overview Dashboards What is it?The following 14 new Insights have been added to Measure’s overview dashboards tracking owned social media performance across Facebook, Instagram, and LinkedIn. Facebook:Post Reactions Breakdown Page Video Play Types Page Video Views Post Video View Breakdown Post Video View Watch Time vs Total Time Instagram:Reel Performance Reel Watch Time Page Reach Summary Page Impressions Summary LinkedIn:Page Reach Summary Page Impressions Summary Page Clicks Summary Post Video Views Summary Learn more in the Help CenterGetting Started with Measure > Dashboard Metrics

Related products:EngageMeasure
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Radarly: Discord Integration

We are adding Discord as a new source of data in Radarly for a small set of Radarly clients! 🎮 ✨This new integration enables monitoring of public messages that occur in your owned public Discord servers and channels. For the uninitiated: Discord is a free communication app used by tens of millions of people to talk and hang out with their favorite creators, communities and friends. Communication can be private or take place in virtual communities called servers (a collection of persistent chat rooms and voice channels which can be accessed via invite links) Read on to learn all about it:What is it? Brands use Discord: Who is this best for? How do I get started? What data is collected? What’s the Value? For PR/Comms Pros: For Marketing Pros: For Research & insights Pros: Learn more in the Help Center What is it?Brands use Discord:as a centralized hub to connect organically with their fans as the go-to space to collaborate with fans specifically on their upcoming product launch as a place to provide additional benefits for paying members such as: early access exclusive content  invites to private events Discord has always been focused primarily on gaming. Discord CEO Jason Citron calls it a service that “helps people deepen their friendships around games and shared interests.” Who is this best for?Radarly users who want to keep a close eye on conversations happening on their own servers!The largest communities on Discord are Gaming (20k+ servers) and Entertainment (11k+), while Education, Science & Tech, and Music are growing communities (~2k servers).Many of these servers have been around for years, and amassed many members. Traditionally, these have been managed outside of social media monitoring and analytics platforms, and all data needed to be manually reviewed, managed, and added to reports by analysts. With the combination of Reddit and Discord in Radarly, brands with active online communities are able to more easily understand, learn from, and report on community feedback ✨How do I get started?‼️ Note: This is currently available for a small set of clients - to gain access to the Discord integration, please reach out to help@meltwater.com to request review 🙏 Once you have confirmed that you have access, here’s how to get started:First, you’ll need to connect Discord in Radarly to start retrieving posts from your server(s). Once you’ve entered your Discord credentials, the data will start flowing in! Discord data will be displayed under the Forums source in Radarly. (Discord data will only be available in the Radarly projects where the related credentials have been entered)Note: Historical data is not available for Discord.  What data is collected?Brands will have access to all public conversations on their owned servers. Just like any regular content in Radarly, if a Discord post matches the search terms of your queries, it will appear in your project, as a Forum source.We do not have the ability to track Impressions, Estimated Reach or Engagement actions. Corpus and Author based queries are also not available for this source. What’s the Value?Discord is a huge source of customer feedback mainly for the gaming and education industries. Adding Discord as a source in Radarly allows companies in these industries to monitor conversations in their owned channels and servers, to listen directly to the Voice of the Customer. For PR/Comms Pros:Detect and monitor a crisis before it spins out of control.Brands involved in Discord strive to make safe and fun spaces but things aren’t always perfect - engaged communities may raise their concerns directly in a verified Discord channel and most (if not all) gaming companies have a trust and safety-focused team, supporting both public relations and player experience teams. For Marketing Pros: Listen to how your community speaks, find exciting user generated content, and detect active brand advocates.Marketers who drive collaboration and sponsorship efforts can learn which brands their players wish to see in their games (for example, tricking out your football-playing car in Rocket League to look straight out of Super Mario Bros) For Research & insights Pros:Quickly quantify feedback, investigate topics across many languages, and analyze emerging trends.Many gaming companies have user experience teams and community managers that monitor discussions on platforms like Discord and Reddit. They need to report on conversation changes, the impact of their work, and identify opportunities for in-game experience and merchandise, and this integration will help make that easier for them! Learn more in the Help CenterSetup: Radarly: Connect Your Social Accounts Boolean Operators: Learning Boolean Operators in Radarly

Related products:Radarly
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Klear: Product Gifting for Any Influencer + Track Instagram Stories from Unauthenticated Influencers

Two updates for Klear this week to help remove the barriers to growing your influencer network! Product Gifting for Any Influencer Track Instagram Stories from Unauthenticated Influencers   Product Gifting for Any Influencer Now you can send a gift to any influencer in your campaigns without needing to send a campaign invite or requiring them to create a Klear account!This is especially helpful for campaigns focused on product gifting, where you don’t need to send influencers other campaign assets through Klear (such as agreements, tracking links, etc.). Without the blockers with accounts setup, you can engage more influencers and speed up your process with less back and forth.  Learn more in the Help Center:Sending Gifts to Influencers in Your Campaign Without a Klear Account Note: This option is only available for customers with a Shopify integration.  Track Instagram Stories from Unauthenticated Influencers  Klearwater customers with both Klear and Engage can now leverage owned connections in Engage to track and report on Instagram Stories from unauthenticated influencers in their Klear campaigns 🤩Enforcing influencer authentication and tracking Instagram Stories are two of the biggest challenges influencer marketers face today. This new workflow: Saves time and resources spent live monitoring Instagram accounts and chasing down files from influencers.  Removes barriers to work with more influencers Helps capture metrics for Instagram Stories like post count, reach, and EMV, enabling more comprehensive campaign reportingThis release is available now for Klearwater customers (with both Klear + Engage), and builds on the exciting integrations bringing Klear and Engage closer together 💕  Learn more in the Help CenterTrack Instagram Stories from Unauthenticated Influencers Using Engage

Related products:EngageKlear
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Explore: AI Search Assistant

 We’ve been leading up to this post all week.  ICYMI: We are thrilled to announce the beta release of the AI Search Assistant, a powerful Generative AI chatbot designed to make building searches in Explore easy as talking with a colleague . This assistant is trained on Meltwater’s Boolean, offers invaluable support in generating, expanding, and refining searches, while also educating you on how to write high-quality searches that will help you get insights faster.Introducing Your AI Search Assistant How the AI Search Assistant Helps you Accessing the Search Assistant Using the Search Assistant Getting Familiar with the AI Search Assistant  When will you have Access Learn More Data Privacy Providing Feedback What’s Next Introducing Your AI Search Assistant The Search Assistant helps users of all levels craft accurate and effective searches more quickly and with fewer errors, allowing you to focus on making data-driven decisions. Whether you're monitoring your brand, gathering competitive intelligence, managing a crisis, or measuring campaign success, the Search Assistant simplifies the query-writing process. How the AI Search Assistant Helps you The Search Assistant addresses three main applications:Generate a new search: Create a Brand/Industry Search Prompt: These prompts have been trained to generate search queries for this specific use cases.  When you select a prompt, the Search Assistant will ask you a series of questions to understand your need.  Create a search from scratch: Go off script and just tell the Search Assistant what type of search you want it to create.  Improve: Refine an existing search: Take an existing search and add more topics to broaden or expand on a search string, or suggest additional operators to narrow results.  Review and repair: Take an existing search and the Assistant will identify syntax errors or ways to improve your search  Translate: Translate search: The Assistant can translate search terms to different languages, it can handle conversations in over 90 languages.  Accessing the Search AssistantYou can access the Search Assistant from a few places: Home Page:The search bar on the Meltwater home screen has been updated to include a link to Explore and a new card has been included in the More From Meltwater carousel. Both take you to Explore, where you can launch the AI Assistant.More from Meltwater Carousel:From Explore:Once in Explore, the AI Search Assistant can be accessed via the banner at the top of the page, from the Advanced Search page, as well as the Custom Category pop-up.In Advanced Search:In Custom Category:Using the Search Assistant Once you click on the AI Search Assistant Button, a new page will open with several prompts to choose from: Create brand search Create industry search Expand my current search Narrow down my current search Review and repair my current search Translate my current searchChoose a prompt to get started. From there, you will interact with the assistant via the text box at the bottom of the page in the same way you would with other chatbots, like Chat-GPT.Note: the conversation is maintained even after you close the assistant window (i.e. it will be available if you open the assistant from Explore again). It is only cleared once you log out of Meltwater or by clicking the "New chat" button. Getting Familiar with the AI Search Assistant  The AI Search Assistant home page is broken into the following areas:Templated prompts - click to run one Chat bow - type your questions, requests, and more, here Send message - click to send your responses to the search assistant. Alternatively, press enter to send.  Provide feedback - The search assistant can make mistakes. Please let us know if it does via this feedback link.  New chat - click to start a new chat and erase previous chat history Exit - close the AI Search Assistant When will you have AccessWe began rolling out the AI Search Assistant today, May 29. We will be adding users daily, and all English-speaking users will have access by June 12. Learn MoreCheck out the Get Started Guide Data PrivacyLearn more about our AI Privacy and Ethics Policy by clicking on the Product Strategy Update posted above. Providing FeedbackWe welcome your feedback on the AI Search Assistant.  If your feedback is on a specific search, please provide the feedback via a link at the bottom of the AI Search Page, this will capture the search details and will help us address it quickly. This feedback is review daily. What’s NextWe hope that you start using the Search Assistant today and experience the ease of crafting high-quality searches with confidence! The team is already busy working on the next release. Learn more here:   

Related products:ExploreAI
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Engage: Social Account Groups in Publish and Conversations + Download Publish Calendar as a PDF

We have a big update and a small one for Engage: Publish this week! Read on to learn more:Social Account Groups in Publish and Conversations How does it work?  Download Engage: Publish Calendar as a PDF  Social Account Groups in Publish and ConversationsManaging your social media channels can get messy when dealing with multiple teams across different brands, products, and regions. Without structure, responsibilities can become blurred in a sea of clicks, blocking users from quickly finding the right channels and causing important tasks and comms to fall through the cracks.Account Groups enable you to bundle and assign any number of people and permissions across select social media channels - organizing and focusing users on only the channels that matter to them. This will help your team stay organized, move faster when publishing posts or running reports, and avoid mishaps like missing a follow-up or posting to the wrong channel. How does it work? Account Groups are created and managed via Account > Social Connections on the Owned Connections tab. For a full walkthrough on how to set up, edit, or remove a group, learn more in the Help Center: Grouping Your Owned Social Accounts in Meltwater (Social Connections: Owned Tab) Once your groups are set up, you can use those groups to save time in Engage: Publish or Conversations. See the Help Center article for a full walkthrough on how to use groups in Publish and Conversations. Creating a post in Publish Focus your view in Conversations  Download Engage: Publish Calendar as a PDFAdditional functionality has been added to the Calendar in Engage: Publish. Now the Download button in the calendar allows you to download your calendar content (posts) in either CSV or PDF format.  

Related products:Engage
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Engage: Image Generator Updated to DALL-E 3 + Measure Improvements Bundle

We have a bundle of Engage updates and enhancements to share with you this week:Image Generator Updated to DALL-E 3 Learn more in the Help Center Measure Improvements Bundle All new hover hints Top Posts Increased New Plays metric for Instagram Learn more in the Help Center   Image Generator Updated to DALL-E 3Last summer, our team added the Image Generator to Engage: Publish, Asset Library, & Conversations. The latest enhancement to this feature comes in the form of upgrading the Image Generator to DALL-E 3, allowing significantly better image creation.DALL-E 3 boasts a profound comprehension of subtleties and intricacies surpassing its predecessor, enabling users to effortlessly transform concepts into remarkably precise visuals. Its repertoire of generated images spans a wider spectrum of aesthetics, ensuring versatility and depth.From high-contrast, vivid visuals to nuanced and stylized compositions, DALL-E 3 empowers users with an expansive array of options. While DALL-E 2 was inclined towards specific aesthetics, DALL-E 3 showcases heightened adaptability, presenting users with a richer palette of visual styles. Check out the examples here to see the marked improvements! DALL-E 2: DALL-E 3: Learn more in the Help CenterEngage: How to Use DALL-E, a ChatGPT-Powered AI Image Generator  Measure Improvements BundleAll new hover hintsHover hints for all dashboard metrics in Measure have been updated. These feature improved wording, as well as the addition of post type(s) and timezone represented.   Top Posts IncreasedThe Top Posts widget has been expanded from 150 to 1000 🙌  New Plays metric for InstagramThe new Plays metric for Instagram includes replays, to match Instagram’s native metric.  Learn more in the Help CenterGetting Started with Measure > Dashboard Metrics

Related products:EngageMeasureAI
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Newsletters: Social Icons + Add Your Social Handle into Footers + Default Top Reach in Similar Duplicate Articles

The Newsletters May Bundle features three improvements based on your feedback!:Social Icons on Select Articles Hyperlink Your Social Links in the Footer Choose Top Syndicated Stories & Similar Mentions for Your Newsletter Learn more in the Help Center Social Icons on Select ArticlesMake your Newsletters more interactive by displaying social share icons directly on your articles! (Please note: due to Terms of Service agreements, some premium content partners prevent the addition of social media icons to their content)To add social icons to Select Articles:When creating or editing a template, click on a section and toggle the social icons on or off in the template editor It’s that easy! ✨  Hyperlink Your Social Links in the FooterSeamlessly integrate your social media presence into your newsletter template, ensuring a cohesive brand experience for your audience. Customize the text, font styles, and URLs to align with your brand identity. To add your organization’s social media links to your footer:When creating or editing.a template, click on the footer to open Footer Settings Click Social media and switch the toggle on to display the default social channels Open the settings menu to the right of the toggle to add your social links, and customize the text, font styles, and URLs to align with your brand identity 🙌   Choose Top Syndicated Stories & Similar Mentions for Your NewsletterNow you can easily choose the most impactful syndicated article, not just the most recent one, when adding stories to your newsletter! We’ll show you both options grouped together in your search results, and enable you to easily select which one to include.How to choose top syndicated stories & similar mentions:When adding articles into the Newsletter, click on the section you’d like to add content to  Click on “Add inputs” on the right Select your searches or tagsWith this update, you’ll find the article with the top reach visible in the bottom of the article view when selecting: You can click on Duplicates at the bottom to expand other similar articles.  Learn more in the Help CenterGetting Started with Newsletters (New!)

Related products:Newsletters
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Explore: Introducing the Everything Cloud ☁️ + Boolean Errors Marked

One big Explore update this week, along with a nice little improvement to make your boolean easier to proofread 🙌Introducing the Everything Cloud How does it work? Boolean Errors now marked in searches  Introducing the Everything CloudSay hello to Top Keywords and Entities, aka the Everything Cloud, the new and enhanced version of the Top Keywords word cloud widget. The new widget has been expanded to feature six more word types, including:Hashtags Products People Organizations Locations Emojis Keywords  How does it work?The Top Keywords and Entities widget replaces the previous Top Keywords widget on the Overview, Topic Analysis, and X Insights tabs in Explore.It combines the Top Keywords widget on the Over tab, the Top Entities (Product, Person, Organization, Location) widget on the Topic Analysis tab, and the Top Emojis widget on the X Insights tab into a singular word cloud - or “Everything” Cloud!Words in the cloud are color-coded by type:Keyword: dark blue Hashtag: light blue Product: green Person: purple Organization: pink Location: yellow Emojis appear as is in colorThe more occurrences of a word, the larger it will appear in the cloud. You can hover over any item to see the total number of occurrences. You can also click on the legend to include or exclude word types from displaying in the cloud. When excluding items, the cloud will dynamically refill with items from the other still-selected types by occurrences.Everything selected: Only Location and Emoji selected:  Boolean Errors now marked in search entryBoolean errors in searches will now be pointed out with a red squiggle. Please note, the squiggle will appear below the first error only in boolean expressions (Keyword and Advanced). 

Related products:Explore