Product Updates

Previously, profiles showed only sources where the contact was officially employed, but now contact profiles in Media Relations will display all sources* where a contact has contributed, even if they aren’t listed as staff on those sources! Determine at a glance if they’re a good fit for your story and personalize your outreach ✨ *Sources are publishing entities based on news articles and other content available in Meltwater.   Learn more in the Help Center:Media Relations: Profile Types and Contact Roles

Last week, we shared the latest Facebook taketh away news; but this week, the Facebook news giveth! Now, track how many people want to see your brand’s content with Facebook follower metrics.Three new metrics have been added to your Facebook insights:Total Followers: The number of Facebook followers as of the last day of the selected time period Net Followers: The number of new audience members gained minus the audience members lost. Follower Growth: Visualization of the total and net numbers of followers over the selected time period.  What’s the difference between Fans (page Likes) and Followers?Fans: shows how many users Liked the page. Liking a Facebook page automatically follows the page, and publicly shows support in a user’s About section. Followers: shows how many users followed the page. Following a Facebook page does not automatically Like the page, but is a key metric because it indicates how many people are genuinely interested in seeing a brand’s content, as users will get page updates and posts from that brand’s page in their feed. Many brands have more page followers than page fans, so tracking “fans” alone is not a true indication of a brand’s reach and how many users want to see that brand’s content. Learn more in the Help CenterMeasure: Facebook Analytics

Now it’s even easier to understand the metrics in your Klear Campaign!We are excited to share a brand-new Help Center article for Klear Campaigns that consolidates all the essential metrics you need for in-depth campaign analysis. This includes a detailed overview of performance indicators, making tracking and evaluating influencer campaigns easier than ever.Check it out on our Help Center - Klear Campaign Metrics

Since the launch of the new Explore Homepage in July, we’ve received feedback from many of you that you haven’t been able to create Combined Searches quite as easily as before the AI Search Assistant took its place on the Explore homepage. With this in mind, our team has added a ➕ dropdown menu to the list of searches on the homepage to make it easy to create the different search types. You can also access this same shortcut when creating a new search from within a query in Explore. The shortcut can be found by clicking the Actions dropdown, and selecting the arrow next to New search, allowing you to choose between Keyword, Advanced, and Combined search.   If you open a saved combined search, you will still see the combined search interface. Learn more in the Help Center:Getting Started with Explore Combined Searches in Explore

See which contacts are engaged and who needs more personalization to improve your outreach with individual open rates! 🎉 You can now view open rates on a contact’s profile, media contact preview, and in the journalists tables in Media Lists.Previously, open rates were only available for media lists, which could leave you guessing which contacts were truly engaged. Now, with contact-level open rates, you can see right away whose attention your outreach grabs for future targeting to build real relationships and get more earned media, and which journalists aren’t engaged and might need more personalization in future outreaches.    Learn more in the Help Center:Using Email Engagement Metrics to Improve and Drive Performance

Meta has announced that several Facebook insights will be deprecated starting September 16th, 2024, as part of their new Page experience rollout, which aims to phase out outdated, inconsistent metrics that have become difficult to maintain. These changes will affect reporting across platforms that use Meta’s APIs, including Meltwater. Click here to read Meta’s announcement.What This Means for YouStarting September 16th, the deprecated metrics will no longer appear in reports generated through our platform. If you have a saved dashboard that has these metrics, they will remain visible, but no new data will populate. You can keep these to have historical data or edit your saved dashboard to remove the insights.​​​​We understand how important detailed metrics are for your social media strategies, and while Meta is retiring these specific data points, our dashboard reports still offer deep insights at both the page and post level. In July, we added five new Facebook metrics to Measure, and we’ll be adding more soon. Does This Impact All Users?Yes. These changes affect all platforms that rely on Meta’s APIs, not just ours. We’re actively working with Meta to stay informed about these deprecations and will continue to update our Measure library with new insights they introduce.Stay tuned for more updates as we continue adapting our analytics to provide you with the best reporting solutions. List of Facebook Insights Being Deprecated from Social DashboardsAge Breakdown Gender Breakdown Post Engaged Users Page Post Link ClicksNote: Meta is removing organic post impressions and organic post reach, however, Meltwater will continue to provide these key metrics by calculating the difference between total impressions and paid impressions, as well as total reach and paid reach. ​​​​​ List of Facebook Insights Being Deprecated from Legacy DashboardsPage Post Link Clicks Organic post impressions from How was the breakdown of your total impressions? What demographics are you reaching? When is your audience online? Learn more in the Help CenterMeasure: Facebook Analytics: Current overview of all metrics used in the Facebook dashboards

Ready to sharpen your Meltwater skills and stay ahead of the curve? Due to exciting product updates we have revamped our most popular product courses. These courses are designed to help you get the most out of your Meltwater experience - whether you’re into Media Monitoring or Social Listening.  Here’s what’s new: Media Monitoring with Explore: Foundations Media Monitoring with Explore: Advanced Social Listening with Explore: Foundations Social Listening with Explore: Advanced From understanding the basics to learning cutting-edge strategies, we’ve got you covered. After completing these course, you’ll be able to:  ✅ Leverage AI to create brand searches✅ Research news and social conversations with ease✅ Share critical insights and reports with your team…and much more! Ready to level up? Dive into these courses and get ahead in your field today. More exciting course revamps are coming soon! 

Three new updates for Klear this week, starting September off with a bang! 💥Edit Campaign Post Metrics Learn more in the Help Center: YouTube Search by Handle Learn more in the Help Center: Improved Instagram Collab Reporting Edit Campaign Post MetricsUse the new Edit Metrics option to manually update campaign post metrics with any performance data captured outside of Klear. Manually edited metrics override Klear captured results, and reflect the new data across Measure dashboards in Campaigns, as well as in single campaign reports and exports.Accessing performance data for some posts (especially Instagram Stories) can be challenger when influencer authentication is required. Klear’s True Reach provides an overview of performance when authentication isn’t possible, but in some cases you may still request screenshots from influencers to measure success. The ability to edit campaign metrics allows your team to manage your data in one convenient place, and allows you to capture the metrics that matter most to you.   Learn more in the Help Center:Klear: Edit Campaign Post Metrics  YouTube Search by HandleYou can now search for and manage YouTube influencer profiles using their handle instead of only by channel ID. This update simplifies discovery, streamlines account management, and improves accuracy by allowing you to find and manage YouTubers by their handles that are typically far simpler and more user-friendly than complex channel IDs ✨  Learn more in the Help Center:Discover New Influencers in Klear’s Database Managing Your Influencer Network  Improved Instagram Collab ReportingNow you can track and measure Instagram Collab posts in Campaigns, even when you are not the designated post owner.Instagram Collabs are co-authored by multiple accounts, but there is always one designated “owner” of the post. Previously, Klear could only track these posts if the owner was a campaign member, but now it’s possible to track all your Instagram Collabs 🙌As long as the following criteria are met, Instagram Collab posts will be captured automatically without having to add your brand as a campaign member:Your Instagram Business Account is authenticated in Klear. To do this, go to the integrations tab in your account settings and follow the setup steps to connect. The influencer you are collaborating with is added as a member of the campaign. (See Collaborating on Campaigns) The Collab post includes the tracking keyword in your campaign (See What Content Klear Automatically Captures) Once these criteria are met, the post and corresponding metrics will appear in your campaign Measure dashboard!  

Based on feedback from our Premium Content subscribers, our team has created a Premium Content Limit Banner to inform you when you’re approaching your Premium Content limit. This keeps you informed about where you stand, and you can get back to understanding and actioning the articles!This banner:Helps with tracking of Premium content consumption Is especially helpful for those with multiple team members reading articles in Meltwater Empowers you with awareness before you reach your account limit When your monthly Premium Content limit is 10 documents away from hitting the limit, a banner will appear across the top of all pages in the app. This banner can be dismissed by clicking Don’t show again. When your monthly Premium Content limit is reached, a banner will appear across the top of all pages in the app to let you know. This banner can also be dismissed by clicking Don’t show again.  Read more in the Help Center:Dow Jones Content in Your Search Results

The latest Engage update has made it even easier and quicker to schedule your posts: simply hover over a calendar time slot to create a post - no need to remember or manually enter dates and times!Time slots are on the hour (e.g. 11am, 12pm, 1pm, etc.) These slots must be scheduled at least 15 minutes in advance (e.g. you cannot schedule an 11am post at 10:50am) Click the wrong time? No problem! The time slot can be edited when creating the post   Learn more in the Help Center:How to Create a New Social Post in Publish

Now it’s even easier to find the product help you need in one convenient location (spoiler alert: you’re already here!) The same live chat widget you know and love from the Meltwater app is available directly in mCommunity 🙌To connect directly with our support team:Click the chat bubble at the bottom right corner of the screen Select Send us a message Follow the prompts and get the help you’re looking for!  You can also still always open a support ticket by sending an email to support@meltwater.com  

The new Demographics tab in Monitor (Klear’s hub for competitive influencer intelligence) gives you a klear view of the audiences your competitors are reaching 😉All metrics are multi-brand compatible and can be displayed in a graph or table view to get you the info you need, the way you want it 🙌The new demographic metrics help you verify target markets, discover new opportunities to sharpen your influencer strategy, and stay ahead in your niche. Metrics include:Gender and age: aggregated influencer audience demographics metrics Countries: the countries where the audiences of influencers who mention the selected brand(s) are located Influence: the influence tiers of the audiences of the influencers who mention the selected brand(s) Interests: the topics of interest to the audiences of the influencers who mention the selected brand(s) Brand Mentions: the brands being talked about by the audiences of the influencers who mention the selected brand(s) The Demographics tab also features the ability to toggle between graph and table visualizations.  Note: there will be some variation in charts and displays if you are looking at a single brand vs. comparing multiple brands. Single brand view:  Learn more in the Help CenterKlear: Competitive Intelligence (Monitor)

This bundled release includes a new Content Stream Insight, plus a number of highly-requested improvements for the Highlighted Coverage Insight - helping you take your Coverage Reports to the next level 💪Content Stream Insight Highlighted Coverage Insight Improvements  Content Stream InsightHighly requested by Classic Dashboard users, the insight allows you to display a scrollable article stream directly in your dashboard. This insight can be accessed in any Report Template, and features the same customization options as the Highlighted Coverage Insight.   Highlighted Coverage Insight ImprovementsWe’ve improved the Highlighted Coverage section available by default in Coverage Reports and to add into any Report Template 📊​​​​​Real time editing: Hover over an article or post, then click “X” to remove it When you remove an article/post from the Select Mentions view, the dashboard preview updates in real time  Image placeholders: We’ve improved the visual appearance of articles and posts without a default image  Unique articles or duplicates: ​​​​​​​By default, only unique (original) articles are shown To include duplicate or similar articles, select them in the content stream Include match phrase: ​​​​​​​The Insight will include the matched keyword/phrase Better understand at a glance why an article/post is in your report More articles in Coverage Reports:  The Highlighted Coverage Insight now supports up to 100 articles (previously 10) Social Sorting: ​​​​​​​The Social section is now sorted by Engagement (instead of reach) Compact view: ​​​​​​​Customize your display to fit more mentions in your Dashboard   

The workflow for connecting owned social accounts to Meltwater Engage has been upgraded for a more seamless process 🙌 The new flow features a single page for viewing and making connections, along with support for bulk connecting social accounts.   The Owned Connections page now also includes a Filter option, to allow you to easily view your connections by status: How does it work?The new workflow for connecting social accounts in Engage can be found in two ways:When a user with Engage access attempts to load any area of Engage (i.e. Publish, Conversations, Measure) without a social account connected, they will automatically enter the connection workflow to connect at least one social channel before gaining access to any Engage modules. note: you will be unable to access any area of Engage until at least one social profile is connected When clicking the Add account button next to any social channel on the Owned Connections tab of the Social Connections page. When you enter the connection workflow, connected social accounts by channel will be displayed to the right, with the total number of connections allowed for the Meltwater account at the top. Click the Connect button on the channel you would like to connect. You can bulk select and connect as many profiles per channel as you like.Once you have connected all profiles for each social channel you choose, click Next in the bottom right hand corner of the screen to assign permissions. In the Assign permissions step, you will see all connected social profiles to the left and users to the right. You can set desired permissions for each individual user for each connected social profile, and click Save in the bottom right.    Learn more in the Help CenterEngage Onboarding Workflow: Connecting Your Owned Social Connections (full detailed walkthrough)

Centralized Connect InboxKlear’s Centralized Connect Inbox unifies all influencer interactions into a single source. This all-in-one space allows you to respond, send new messages, and take action across all interactions within your network. Instead of juggling multiple platforms, you now have one centralized inbox for all things Klear: messages, campaign messages, emails, mass emails, and more.With the Centralized Connect Inbox, you can easily access your entire conversation history and influencer profile information, so you’ll always have the context needed to personalize your messages. The interface is designed to seamlessly integrate with the Connect feature in campaigns, ensuring a familiar and intuitive experience.  Wherever you are in Klear, clicking on the paper airplane at the top right will get you there instantly.     Add a Missing Brand to Monitor Using Their Instagram HandleMonitor is Klear’s new go-to hub for competitive influencer intelligence. Compare influencer investment, performance metrics, content themes, and audience insights across key players in your space. Gain insights to understand your position, learn from competitors, and refine your strategy for better results.  Your Competitive Intelligence reach just got bigger 🙌 when adding brands to a Landscape in Monitor, if the brand does not appear in the dropdown, you can add it by typing the brand’s Instagram handle and clicking “Add [handle] as a brand”. It will be available in Monitor ~1 hour after it has been added this way.  Learn More In the Help CenterKlear: Competitive Intelligence (Monitor)

Measure: Post Metrics Breakdown Insight in Social DashboardsTrack and benchmark performance over time with aggregated totals for post-level metrics.  This new Insight allows you to compare metrics to the previous comparable reporting period, and is now available for Measure’s cross-channel and social channel-specific overview templates.  Learn more in the Help Center:Getting Started with Measure  Publish: Scaling Post PreviewsNow post previews will scale based on a video’s aspect ratio, giving you a more accurate picture of what the actual post will look like. 🙌 Learn more in the Help Center:Publish: All-in-One Tab

We’ve updated how social media posts are displayed in Newsletters to help make them clearer and easier to use. This post will get you up to date on what’s changed. Previously, social media posts showed the same text in both the title and the body, which led to long blocks of redundant text, particularly with lengthy posts from platforms like Facebook and Instagram. This could make newsletters look cluttered and harder to read.The new display features:No more redundant titles: Social media posts now will only show the key sentence without repeating it as a title. This avoids clutter, and makes the content cleaner and easier to read. Clickable links: To view the full post, recipients can click the link labeled “Click to view full post.” This makes the full post accessible if they choose. Show more / less: For longer posts (like those on Instagram or Facebook) you can expand the text using the “Show More” option, and collapse it using “Show Less.” This allows you to view the content according to your preference. Pro tips:Customization options: Want to adjust the look of your “Click to view full post” link? This is available in the template settings, and helps differentiate social media posts from traditional media coverage. To customize this link: Go to the social media section of your template Adjust the headline and hit sentence settings Save your changes Best experience: Group social media content separately from traditional media like online, print, and broadcast. Ensure the hit sentence is toggled ON for social media sections to see the content. Have questions? Need help? Don’t hesitate to reach out to our product support team using the live chat widget in Meltwater or by sending an email to help@meltwater.com.  Note: this change will only apply to users sending Newsletters using the new Newsletters experience. If you are using legacy Newsletters, you will not notice any change to your Newsletters. 

We are thrilled to introduce a new learning resource from mAcademy designed to help you learn faster and apply your knowledge more effectively. Recognizing that traditional certifications aren't for everyone, we've developed use case-focused, just-in-time toolkits with microlearning videos. What Are Digital Use Case Toolkits?These toolkits are tailored to your specific needs, offering focused, bite-sized learning modules that you can access exactly when you need them. Available toolkits include:Brand Monitoring - Just Launched! Industry Monitoring - Coming Soon! Crisis/Risk Management - Coming Soon! Campaign Monitoring - Coming Soon! Competitive Benchmarking - Coming Soon! Emerging Trend Monitoring - Coming Soon! Influencer Marketing - Coming Soon! Social Media Management - Coming Soon! How They Benefit YouEach toolkit offers practical, step-by-step videos to help you set up searches for specific use cases. Once your search is saved, the toolkit guides you through unlocking additional features like alerts, dashboards, and newsletters. Each step is accompanied by a concise how-to video, a detailed guide, or industry thought leadership on the use case. This content is designed to be available exactly when you need it, and you can easily reference it repeatedly for ongoing support and learning. Get Started with Brand MonitoringWe’re excited to announce that our first toolkit, focused on Brand and Reputation Monitoring, is now available. This toolkit will guide you in creating a comprehensive brand search, laying the groundwork for utilizing Meltwater's other products like Digest, Monitor, and Newsletter. Starting with brand monitoring makes it easier to build any other type of search use case, unlocking the full potential of our platform. New use cases will be updated each month. How to Access The mAcademy Home Page has a new section:or Click  Brand & Reputation Monitoring.  We hope these toolkits enhance your experience with our platform, providing you with the right knowledge at the right time to achieve your goals. Thank you for being a valued member of our community!

Monitor is Klear’s new go-to hub for competitive influencer intelligence. Compare influencer investment, performance metrics, content themes, and audience insights across key players in your space. Gain insights to understand your position, learn from competitors, and refine your strategy for better results.  How Does It Help?There has been a growing request not just from Klear users, but across the industry, to access deeper competitive insights to help drive smarter strategic moves.Now you can track influencer activity across competitor brands to learn from their successes and challenges. Use Monitor to create and save competitive landscapes in minutes, and compare the influencer activity of up to five brands at a time.Each landscape populates a dashboard with Overview and Content tabs filled with interactive charts, data, and insights that will empower you to easily gain learnings and impact strategy.  Learn More in the Help CenterKlear: Competitive Intelligence (Monitor)

There have been so many updates to Klear lately, we wanted to share this group of small but mighty releases you might have missed. Read on for more on:Active Campaigns Filter in My Influencers Influencer Communication History in Relationship View in Campaigns What Is It? How Does It Help? How Does It Work? Learn More in the Help Center Twitch Added as a Social Network in Recruit Application Forms How Does It Work? Learn More In the Help Center Full Connect Action History in Campaigns Updates for Instagram Stories From Unauthenticated Users Reporting Setting for Expired Unauthenticated Instagram Stories Save Unauthenticated Instagram Stories to Multiple Campaigns At Once Mass Email Outreach Updates Follow Up With Specific Mass Email Recipients Send Mass Email to Recruit Applicants Learn More in the Help Center Export Updates Social Engagement Rate in Member Export CSV Export Campaign Deliverables   Active Campaigns Filter in My Influencers Use the Active Campaigns filter in My Influencers to create a tailored list of influencers in specific active campaigns. You can select one more more campaigns to create your unique list view.  If selecting multiple campaigns, use the dropdown tooltip to configure your list and apply ANY or ALL rules to your group of campaigns.  Learn More in the Help Center: Klear > Managing Your Influencer Network > Creating Targeted Lists  Influencer Communication History in Relationship View in Campaigns What Is It?Within each Klear campaign, you’ll view all the influencers within the Manage section within the Members tab. This is where you’ll keep track of and input information about your influencers, such as their shipping address, contact details, and more. The Members tab has two views: Stats and Relationship. In Stats view, you can analyze the stats of the influencers in a specific campaign. In Relationship view, manage your influencer data points, assign owners, etc. Now, your complete communication history with each influencer is also available through the Relationship tab, including communications from both email and Klear messages.  How Does It Help?Klear allows you to keep track of your influencers’ information for each campaign, such as shipping addresses, email addresses, influencer preferences, and notes, all in one place. The Members tab in campaigns houses all of this information and acts as an internal CRM system for your campaign.Adding your communication history with influencers to this tab further consolidates the information you need to help you stay organized and up to date on crucial information, and collaborate with your team. How Does It Work?To access the Communication History of Campaign Members:Head to the Manage section for your campaign Within the Members tab, toggle on Relationship view  Click on the Email or Klear message button next to the influencer’s profile pic  Within the popup, the full communication history with that influencer will be available for review   You can also compose and send a new message to the influencer straight from this window Learn More in the Help CenterGet Started With Klear > Managing Influencer Information With the Members Tab  Twitch Added as a Social Network in Recruit Application Forms Now, you can add Twitch as a Social Network to your influencer Application Forms in Recruit 👾How Does It Work?To add Twitch to a new Recruit form:Navigate to the Recruit module and select the +Application Form button Choose either the Application Form or Landing Page option based on your preference. In either Step 1 (for Application Form) or Step 3 (for Landing Page), locate the Social section when creating your form In the Social section, select the Twitch icon to add a field for Twitch to your application form.  Note: Twitch cannot be the only social network selected; you must include at least one other social network    To add Twitch to an existing Recruit form:Navigate to the Recruit module Find the relevant recruit form and use the kebab menu at the bottom right corner to select the Edit Form button  Follow the steps above to add Twitch to the form   Learn More In the Help CenterCustom Landing Pages in Recruit  Full Connect Action History in Campaigns View the complete history of all Connect actions taken in campaigns for all influencers, including those no longer part of the campaign. Previously, when an influencer was removed, their Connection action history was also removed.    Updates for Instagram Stories From Unauthenticated Users Reporting Setting for Expired Unauthenticated Instagram StoriesWith this new Reporting setting, you can toggle on or off unauthenticated Instagram story metrics. Use the following steps to update this setting:Head to your account settings and click on the Reporting tab Scroll down to the Unauthenticated Instagram Stories Metrics section Keep the toggle on to keep unauthenticated story metrics in your campaign reporting Turn the toggle off to remove unauthenticated stories once they expire (if you haven’t saved the media to your campaign) Note: the setting you choose will affect ALL users in your Klear account   Save Unauthenticated Instagram Stories to Multiple Campaigns At OnceIf you are tracking Instagram Stories from unauthenticated influencers in multiple campaigns, you can add and save the media to all campaigns at once. Previously, this needed to be done separately for all relevant campaigns.    Mass Email Outreach Updates Follow Up With Specific Mass Email RecipientsUse the following steps to send a Mass Email to segmented Outreach recipients:Navigate to the Mass Email campaign you want to follow up in Use the Recipients dropdown at the top right to check the segment you want to send to. The following options are available: All Recipients Opened Clicked Applied Didn’t Open Didn’t Click Didn’t Apply Use the checkboxes next to each influencer to select who to send to, or use the top checkbox to select all  Use the Actions dropdown and select Send Mass Email  Follow the prompts to confirm emails, finalize your message, and hit Send Once sent, you can track your new Mass Email campaign in Recruit. Send Mass Email to Recruit ApplicantsYou can also send Mass Emails to applicants directly from Recruit. Within Recruit, navigate to the relevant application. To take action on multiple influencers from your applicant pool at once:Hover over the profile pic of each influencer you’d like to select, and click the circle that appears. This will include them in your bulk action Select each influencer you want to include. As you select more influencers, the Pending Applicants text at the top of the page will update to reflect the total number selected Once you have selected all the influencers you want to include, use the Actions dropdown and select Sent Mass Email  Learn More in the Help CenterSending Email Outreach to Influencers  Export Updates Social Engagement Rate in Member Export CSVWhen exporting influencers via the Members CSV export, you can now include their engagement rate across Instagram, Facebook, and TikTok. Learn more in the Help Center: Klear: Creating and Sharing Campaign Reports With Stakeholders > CSV Reporting Options Export Campaign DeliverablesThe Export functionality has been added to Campaign Deliverables in Planning mode. To get started:Navigate to Planning mode in your campaign, in the Deliverables view Click the View All Deliverables button  Click the Export button at the top right  Your Deliverables export will process. Once complete, you can download this directly from Klear, or from your email status update    Learn more in the Help Center: Klear: Creating, Editing, and Managing Deliverables

There have been so many updates to Explore lately, we wanted to share this group of small but mighty releases you might have missed. Read on for more on:Drill-Down in Topic Wheel How Does It Help? How Does It Work? Learn more in the Help Center Case Sensitive Operator in Explore How Does It Help? How Does It Work? Learn More in the Help Center Insert Image in AI Search Assistant in Explore How Does It Work? See It in Action Learn More in the Help Center UI (User Interface) Updates Hide ‘Used In’ for Faster Loading in Big Projects Author List Limit Increased to 25,000! AI Search Assistant: New Chat Popup Warning   Drill-Down in Topic WheelThe Topic Wheel in Explore shows the topics that appear most frequently from a set of search results. The chart shows three levels of topics and sub-topics. Click on a topic to expand the sub-topics.Now you can explore and analyze what is powering the outermost layer of the topic wheel and “drill-down” into the data for a more focused data review. When selecting a spoke that appears on the topic wheel, you’ll see an AI-Powered Insight, a preview of those posts, and analytics. You can also turn the topic into a filter on your search.   How Does It Help?When exploring large sets of data, Research and Insights pros may need to further investigate a segment of data. In the Topic Breakdown visual, data spokes show where our AI is able to classify content three levels deep.Drill-Down can help you:Identify smaller topics and trends that appear as spokes Understand why a topic has appeared in the Topic Breakdown Generate and copy an AI-Powered Insight on a topic Analyze and report on topic-specific KPIs Create a topic-specific filter on the search How Does It Work?Open a search and head to Topic Analysis. The Top Breakdown visual will appear and users can select the third level of the topic wheel for a topic drill-down. An AI-Powered Insight and post previews will appear. Analytics and the ability to add the topic as a filter also appear. Learn more in the Help CenterGetting to Know Explore Widgets > Topic Analysis Widgets > Topic Breakdown  Case Sensitive Operator in ExploreThe new Case Sensitive Operator for Boolean search in Explore lets you search using specific casing (uppercase, lowercase, or a mix). This helps you find (for example) mentions of the brand Apple amongst all the mentions of the fruit “apple.” 🍎How Does It Help?Some brand names (like Apple, Square, Fancy Feast - even Meltwater​​​​​!) are also words or phrases that people use ambiguously. Being able to find the instances where the word is capitalized (and likely used as a proper noun) helps reduce false positive matches, and gives the search creator a more organized and specific syntax 🙌In the following example, we can see how a character’s name, Data, is case sensitive to distinguish it from other mentions of the term data. We keep the show name not case sensitive, since fans may use “TNG” or “tng” when referring to their favorite Star Trek series and, in this case, we would want to capture all mentions of the show with specific mentions of the character Data. (“Star Trek” OR “TNG” OR “The Next Generation”) AND caseSensitive:(Data) How Does It Work?The Case Sensitive operator is written like this: caseSensitive:(term)For example:technology AND caseSensitive:(Apple OR Microsoft) This search will bring on only posts where Apple or Microsoft are capitalized, but does not apply the same restriction to the term ‘technology,’ which can appear in any casing format - even ‘TeChNoLoGy.”Case sensitive operators can be used to detect brand names, character names, and other terms that are capitalized or have unique capitalization throughout the word. ​​​​​   The precision of the new operator can be seen in the following example where Apple is searched with and without the caseSensitive operator:  Learn More in the Help CenterThe Complete Boolean Library  Insert Image in AI Search Assistant in ExploreNow the AI Search Assistant can create a search based on an uploaded image. This can help query creators come up with descriptors and entity names as they appear in images, reducing the need for knowledge of a specific scene, celebrity or location.The AI Search Assistant can provide search syntax suggestions based on the image contents. You can also use this functionality to create custom categories, as well as searches - just like text-based inputs 🤩 How Does It Work?To use this feature, you will need the URL to an image file that is in one of the following formats:.jpg / .jpeg .gif .pngClick the ‘insert image’ icon next to the ‘send message’ icon. When uploading the image, provide the search assistant with a request such as “create a search using this image” - without a prompt, the assistant may not know what to do. See It in ActionUse the Insert Image icon to open the modal and add the image URL you would like to search Simply paste the valid image link to append it to your conversation.  You will see your text prompt and the image in the AI Search Assistant chat The query generated by the AI Search Assistant: (“Washington Monument” OR “U.S. Capitol” OR “White House” OR “Lincoln Memorial”) AND image:Scene:monument OR imageScene:building OR imageScene:park) Further suggestions from the AI Search Assistant to help you refine your search. It suggests breaking the query into more specific operators or adding additional content and gives the example of narrowing the search by using: (“Washington Monument” OR “U.S. Capitol” OR “White House” OR “Lincoln Memorial”) AND imageScene:monument Here’s another example: Let’s dig into some more Star Trek: TNG 🌌 Using the supplied image, the AI Search Assistant suggests “Star Trek: The Next Generation” AND (“Jean-Luc Picard” OR “William Riker” OR “Data” OR “Worf” OR “Deanna Troi” OR “Wesley Crusher”) Learn More in the Help CenterGetting Started With the AI Search Assistant  UI (User Interface) Updates These latest UI updates come on the heels of the Explore Home Page makeover announced a couple of weeks ago. For full info on that update, check out our post: Explore: New Homepage 🖼️ Hide ‘Used In’ for Faster Loading in Big ProjectsNow you can hide a column in the saved search display in Explore. This column is not always used, and hiding it tidies up the search display 🧹 The column visibility setting can be changed at any time if you need to view the ‘Used in’ column again. Simply click the sorting dropdown in the search display and select ‘Used in’ to make the column visible again.  This change was made to tidy up the display and because a large Explore project that contains many saved search will load faster when the ‘Used in’ column is not visible. If a project is loading slowly, it is recommended to remove that column from the user view.Learn more in the Help Center: Getting Started With Explore  Author List Limit Increased to 25,000!Previously, the limit to Author Lists was 5k. With this update, you can add up to 25k authors to s List in Explore!   Learn more in the Help Center: Using Author Lists in Explore  AI Search Assistant: New Chat Popup WarningIn the AI Search Assistant, your conversation is maintained even after you close the assistant window (i.e. it will be available if you open the assistant from Explore again). It is only cleared once you log out of Meltwater or by clicking the “New chat” button.  This new popup warning means that the assistant will warn you before deleting your existing chat unless you select “do not ask again” in the warning popup.  Learn more in the Help Center: Getting Started With Explore

In compliance with Microsoft’s deprecation of Office 365 connectors, we have an updated setup for Alerts + Microsoft Teams. All users of the integration will need to reconnect to Microsoft Teams via Workflows (rather than webhooks, as was previously the case). This change is effective immediately, so to avoid an interruption it’s important that you complete this updated setup ASAP 🙏Follow this guide or learn more in the Help Center to get your Alerts up and running in Teams in no time! Setting Up Your Microsoft Teams Integration via Workflows In Microsoft Teams, navigate to Teams in the left navigation and click + to create a new channel. Every channel must be assigned to a Team, so select the Team, name the channel, and set it to Standard.     Click the kebab menu on the right and select Workflows     Select or type “Post to a channel when a webhook request is received”     Under connections, select the Team     Click Next Select the correct Team and channel, then click Add workflow     Now that the Workflow has been added successfully, copy the webhook URL     Now, navigate to Meltwater, click Account in the left navigation Select Third party integrations Scroll to Generic Webhook and click Connect     Paste the webhook URL you copied from Teams, then click Add. Now, it should appear under Teams Integration in the Meltwater Third-Party integrations page after you refresh the page.     Navigate back to Teams, and click Done or refresh your channel. Click on the kebab menu and select Workflows     Click Manage at the bottom.     Click the kebab menu to the right of the Flow name (Post to channel when a webhook request is received) Click Edit     Click Send each adaptive card     Click Post card in chat or channel Click Post As Flow Bot and change it to User     Click Save. Open Meltwater, create or edit an existing Alert. Learn more about Setting up Alerts. Select the Microsoft Teams Channel in your Alert Settings.     Success! Your alerts are now connected in Microsoft Teams  

The Explore homepage has been updated with easy access to the AI Search Assistant and a sleeker layout that features search creation. All search creation options in Explore are now in one spot, with the AI Search Assistant officially joining “Keyword search” and “Advanced search” as a main option ✨   Where did the options to Compare and Combine searches go?Search comparisons can now be created in the “Comparisons” tab by clicking the + button, as shown:  You can also create combined searches and comparisons in the “Actions” dropdown menu when viewing a query:   Note: This update has been released to a small subset of Explore users, and will be gradually rolled out to all users. Learn more in the Help Center Getting Started with Explore

Now you can schedule your Dashboards to be sent to you at a preferred interval. Discover it in your inbox weekly or monthly ✨This update is designed to help keep you and your stakeholders up to date with what you need to know with minimal effort. This new functionality empowers you to:Educate & Inform Stakeholders with ease: Responsible for reporting to stakeholders? If they have a Meltwater account, they can easily set up their own scheduled reports! If they don’t, you can easily forward your own report to them. Eliminate the time spent logging into Meltwater just to access a report: Use the time you get back to action the learnings from your Dashboards, research your findings, or execute your PR strategy 🙌 Know the Media Behind the Numbers: Click on the metrics tiles as the top of your Coverage Report to see the coverage making up the numbers. Most importantly: Scheduling is easy to set up! Click Share to schedule your report weekly or monthly, and scheduled reports will be sent in either PDF or PPT format.   Learn more in the Help CenterGetting Started with Analyze > Exporting & Scheduling Analyze Reports & Insights

Note: This is an older update that slipped past our radar for Product Updates. This was released on April 25, 2024. Apologies for the omission, but please read on for more info! Analyze: Coverage Report TemplateIntroducing an efficient to new way to showcase your earned media coverage for your stakeholders 📊 Showcase your earned media wins to stakeholders and demonstrate the value of PR efforts with the Coverage Report Template in Analyze. This template aims to expedite the reporting process and increase the visual appeal of reports for campaigns, issues, and specific time periods 🎨The Coverage Report Template is available as a new template in Analyze with branding and customization options that can be reused for future initiatives to maintain consistency and save you valuable time. It can also be exported to PDF to better facilitate sharing with your stakeholders.Earned media coverage can be broken out by Online News, Print Media, and Social 📱For TVEyes customers, dedicated sections for TV and Radio are also included 📺 ​​​​​  Learn more in the Help Center:Get Started with Analyze