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chelseajimenezExplorer
Explorer
July 13, 2026
Question

Issues Connect Facebook, Instagram, and TikTok

  • July 13, 2026
  • 3 Replies
  • 66 views

When I try to connect my Instagram and Facebook, I successfully log in to Meta and it says “has been connected to Meltwater”. But when I hit finish, and the status changes to processing in the Meltwater dashboard. It quickly goes away and doesnt load. 

    3 replies

    S
    Advocate
    sarahprhAdvocate
    Advocate
    July 13, 2026

    A teammate of mine has been experiencing this as well and escalated this to the support desk; however, we have not received a solution yet (it’s been a week or two at this point). I’d love to understand the problem as well and get a solution.

      kelly.bebenek
      mEmployee
      kelly.bebenekmEmployee
      mEmployee
      July 13, 2026

      ​@chelseajimenez ​@sarahprh 

      Product Support has to look into this as it’s not working as expected.  I will expediate this request with our product support team and get back to you shortly.

      Sr. Director of Customer Ed @ Meltwater (DM me to discuss: Academy, Community & Help Center)
        kelly.bebenek
        mEmployee
        kelly.bebenekmEmployee
        mEmployee
        July 13, 2026

        I heard back from Support.
        ​@sarahprh - you should hear from them shortly, I’ve escalated your ticket. They are going to let me know what the issue is so I can update everyone on how to fix it, if it’s not a bug.

        ​@chelseajimenez can you email help@meltwater.com with a screenshot of your issue as I’ve also flagged your email address to them so they know to look for it.

        Sr. Director of Customer Ed @ Meltwater (DM me to discuss: Academy, Community & Help Center)
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