This week’s Summit replay is a must-watch for anyone leading teams, building customer success strategies, or looking to harness innovation without losing the human touch.

Speakers:

• Scott Gibbs (Chief Revenue Officer, Meltwater) 
• Zubair Timol (VP of Culture, Meltwater)

Key Takeaways & Timestamps:

With over 25 years of experience across top global brands, Scott brings unique perspective on what it takes to create lasting customer impact in today’s fast-changing digital landscape. From the role of AI in reshaping work, to the importance of coaching, community, and constant improvement, this keynote lays out a playbook for how marketers and communicators can thrive.

• Put customer success at the heart of your strategy and link it directly to business growth. → 0:50

• Apply lessons from coaching and leadership to help teams improve every single day. → 1:50

• Balance AI-driven innovation with high-level strategic thinking and human connection. → 2:45

• A strong customer education strategy accelerates learning and career development. → 4:23

• Embrace leadership practices that combine ambition with empathy, competition with patience. → 14:15