This week’s Summit replay is a must-watch for anyone leading teams, building customer success strategies, or looking to harness innovation without losing the human touch.
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Speakers:
- Scott Gibbs (Chief Revenue Officer, Meltwater)Â
- Zubair Timol (VP of Culture, Meltwater)
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Key Takeaways & Timestamps:
With over 25 years of experience across top global brands, Scott brings unique perspective on what it takes to create lasting customer impact in today’s fast-changing digital landscape. From the role of AI in reshaping work, to the importance of coaching, community, and constant improvement, this keynote lays out a playbook for how marketers and communicators can thrive.
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Put customer success at the heart of your strategy and link it directly to business growth. → 0:50
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Apply lessons from coaching and leadership to help teams improve every single day. → 1:50
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Balance AI-driven innovation with high-level strategic thinking and human connection. → 2:45
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A strong customer education strategy accelerates learning and career development. → 4:23
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Embrace leadership practices that combine ambition with empathy, competition with patience. → 14:15
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