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Influencer
Mike MInfluencer
Influencer
July 18, 2023
Solved

Possible Reasons Why Meltwater is Not Finding Articles?

  • July 18, 2023
  • 5 Replies
  • 113 views

We have had three articles appear on the website and social media feed for a local TV news station over the past two-weeks but they have not been picked up by Meltwater. I just checked and updated my key word searches because I noticed the station added an apostrophe to our name, but a fresh search still didn't find the articles. The only thing I can think of that may be causing a problem is a recent rebrand by the station. If I try and open their website using Bing it won't open but I can easily open the website using Google. Is there any chance that could be causing a issue with Meltwater?

    Best answer by Jacinda Espinosa

    @Mike M - hello again! After consulting with our Support team on this question, it looks like this is something that will need a Support ticket to thoroughly investigate. The reason for this is that there could be several potential causes for this and it’s hard for our team to speculate on this particular issue without full details. 

     

    Please let me know if you need any help contacting Support or if there is anything else I can be of assistance with 🙏

    5 replies

    Jacinda Espinosa
    mEmployee
    Jacinda EspinosamEmployee
    mEmployee
    July 18, 2023

    Hey @Mike M - thanks for reaching out! I’ve passed your question along to our Support team, hopefully they can shed some light on this subject for you!

    Jacinda at Meltwater 👐 | Schedule a meeting with me: https://calendly.com/jacinda-meltwater
      Jacinda Espinosa
      mEmployee
      Jacinda EspinosamEmployeeAnswer
      mEmployee
      July 18, 2023

      @Mike M - hello again! After consulting with our Support team on this question, it looks like this is something that will need a Support ticket to thoroughly investigate. The reason for this is that there could be several potential causes for this and it’s hard for our team to speculate on this particular issue without full details. 

       

      Please let me know if you need any help contacting Support or if there is anything else I can be of assistance with 🙏

      Jacinda at Meltwater 👐 | Schedule a meeting with me: https://calendly.com/jacinda-meltwater
        C
        Explorer
        Crystal WilliamsExplorer
        Explorer
        July 18, 2023

        I have encountered the same issue multiple times

         

          Jacinda Espinosa
          mEmployee
          Jacinda EspinosamEmployee
          mEmployee
          July 18, 2023

          @Crystal Williams - were you able to find the source of your issue? Have you reported this to Support for troubleshooting? If not, I would highly recommend opening a ticket with our Support team to investigate this in your account 🙏

          Jacinda at Meltwater 👐 | Schedule a meeting with me: https://calendly.com/jacinda-meltwater
            kelly.bebenek
            mEmployee
            kelly.bebenekmEmployee
            mEmployee
            July 19, 2023

            It might be helpful to clarify the process to report an issue to the Support team:

            @Crystal Williams did you message product support when this happened? We are happy to escalate it with the team when you do.

            Sr. Director of Customer Ed @ Meltwater (DM me to discuss: Academy, Community & Help Center)
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