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Influencer
March 19, 2024
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New to Meltwater!

  • March 19, 2024
  • 17 Replies
  • 428 views

Hey y’all! 

My name is Maggi and I am new to Meltwater. I was curious for any longterm or beginners like me their favorite part of using Meltwater! 

 

Excited to be here and use this resource. 

    Best answer by Will Swope

    Hello!

    The dashboards and newsletters have the most value, but I like the Explore searches the best.

    There are different uses for each of the dashboards, so think of them as finding the right tool for the job. Depending on the report I need to present, I can use the EMM or Custom dashboards. There are still some at my office who prefer the classic dashboards and considering how long we have used Meltwater, those do offer a good apples to apples comparison for those who are use to seeing the data a certain way.

    I use the newsletters each day to help quickly discover what is making news on a variety of key topics we watch.

    The alerts are also a valuable tool in a crisis to gauge coverage by news media and reactions on social media.

    Go through the Academy foundations courses. Those are key to learning the system, then it’s all about practice. As you become more familiar, go back and take the higher level Academy courses to refine your skills. There’s also always updates so keep your eye out for the release courses and the ever-boarding that is offered. Good luck and don’t be afraid to use the chat feature. The experts at Meltwater have helped me a lot when I’ve been under pressure in a moment and a new search is not working exactly as I hoped. 

     

    17 replies

    maggimInfluencerAuthor
    Influencer
    March 25, 2024

     

    Also, it’s so refreshing how responsive their team is. I sent a private message to one of the employees, and they got back to me within minutes! SO helpful.

     

     

     

    @Steph Rizzo - this made my Community Manager heart grow 3 sizes! I’m so happy you were able to connect with our team via DM 💓

    Y’all are awesome! 

    maggimInfluencerAuthor
    Influencer
    March 25, 2024

    Hi Maggi! Welcome! There are so many parts of using Meltwater that I enjoy. I appreciate how easy it is to navigate the mAcademy when learning about the product. The support in the tools chat feature for customer support is fantastic; they respond quickly to any inquiries I have. Additionally, I love that they've built out this community for us to collaborate in. And can we talk about how fun the March Madness giveaway is? There are so many great things here!

    Thanks for your feedback! :)

    maggimInfluencerAuthor
    Influencer
    March 25, 2024

    Thanks for your feedback! :) 

    Maria Dehne
    mChampion Level 3
    mChampion Level 3
    March 26, 2024

    I love all the features in Engage: scheduling posts, tagging comments in conversations, etc. I agree the customer service is great. And I’ve found great value in mCommunity, classes and more. 

    Steph Rizzo
    Influencer
    Influencer
    March 28, 2024

    Hi Maggi! Welcome! There are so many parts of using Meltwater that I enjoy. I appreciate how easy it is to navigate the mAcademy when learning about the product. The support in the tools chat feature for customer support is fantastic; they respond quickly to any inquiries I have. Additionally, I love that they've built out this community for us to collaborate in. And can we talk about how fun the March Madness giveaway is? There are so many great things here!

    I agree, the customer support is soooo helpful!!! Also a huge fan of the Academy (:

    Cristina Mendes
    Influencer
    Influencer
    April 3, 2024

    Hey y’all! 

    My name is Maggi and I am new to Meltwater. I was curious for any longterm or beginners like me their favorite part of using Meltwater! 

     

    Excited to be here and use this resource. 

    There are some many great parts, but my favourite of them all is their Client Support response! They always get back to me within a few minutes across all platforms (live chat, community page, emaill...). Cheers! :)

    Cristina M
    Sandyreyes
    Influencer
    Influencer
    April 3, 2024

    Hey y’all! 

    My name is Maggi and I am new to Meltwater. I was curious for any longterm or beginners like me their favorite part of using Meltwater! 

     

    Excited to be here and use this resource. 

    There are some many great parts, but my favourite of them all is their Client Support response! They always get back to me within a few minutes across all platforms (live chat, community page, emaill...). Cheers! :)

    Yes, this! & they have so many support resources: mAcademy, mCommunity, live chat & their help center. Great all around!

    Sandy Reyes