Skip to main content
  • EN

🚀 We're Here to Help! 🚀

 

We understand that running into issues can be frustrating, but don’t worry—we’ve got your back! Our dedicated team is ready to guide you to a solution quickly. Here are all the ways you can get the support you need in no time:

 

">In-App Chat: Speak with Our Live Support Team 💬

 

Need help right now? Our live support team is ready to assist you directly within the Meltwater app.

Here's how to contact them:

  1. Click on the chat bubble located in the bottom right-hand corner
  2. Select Messages
    AD_4nXeWFbrTpO3XbNvE-3LW-qMVmRgc4aoyEz_WX-rJ7X6s6hpyGbKDx7uw3B9cek6VsyT5Fz4Op41wwI_XGYP84s6OK4dbAGkvW-3RLia_Ga4EevYSfJfARN2gMJ1AyvX0mmg1SB_fgn1mUpl2aUm38mc18PvG?key=BWZwXeF8opsNCmQhcbpE_Q
  3. Click Ask a question
    AD_4nXfw0S4-wLberucPSj8idKjaJP3XNkZpivQGNUPw9o40JAX9-B7rR1fKLfJYFR6UUsNC1QIOgHmcuMgSgvoSY7-V-V3rdsigz879zI-5Fmd35xMMM_hqF15gTdHIheVfA5mvf7N_f2PfLhbnNIc_n2uYkGs?key=BWZwXeF8opsNCmQhcbpE_Q
     
  4. Type your question or issue
    AD_4nXdGEUHzgZN2AEnlFcOXIo_nCiJ8OxY_twDBNpEstqQwaQPapU4R2MBREaTov3_AboB37P8EmjtgC25B9asPHOMC9glR_UzbFshMhPzrp13eisEgke0jOqamiqUuxBEgAUfIHqN5AlrTL_wJy40ulQUS5fMg?key=BWZwXeF8opsNCmQhcbpE_Q
     
  5. You will typically receive a response within minutes and can continue the chat within the chat function

 

">Email Support: 24/7 Access to Our Product Experts 📧

 

Prefer email? No problem! Our product support team is available 24/7. Send your inquiries to help@meltwater.com, and we’ll get back to you promptly.

To speed up the process, here are some details to include in your email:

  • The Meltwater product or service you’re inquiring about.
  • A description of the issue you're experiencing.
  • Any error messages or screenshots.
  • Any other relevant info that could help us understand and resolve the issue faster.

Need to connect with your account manager? We’ll make sure they reach out to you as soon as possible.

 

">mCommunity 🌐

 

mCommunity isn’t just a forum—it’s your fully integrated knowledge hub! It combines our Help Center, Academy, and other resources into one ultimate destination for answers and insights.

  • Instant Answers: We’ve preloaded answers to the most frequently asked questions from our support team.
  • One-Stop-Shop: mCommunity is integrated with the Help Center, Academy, and more. Search once and find everything you need.
  • Product Library: Access training videos, how-tos, and FAQs organized by product.
  • Community-Driven Support: Post your questions and get advice from our Community Manager and fellow Meltwater users.
  • CSM Office Hours: Join our weekly office hours. Watch your inbox for the next available session!

 

">Accessing Our System Status Page ⚙️

 

Stay updated with our System Status Page! Here, you can check on scheduled maintenance windows and always know the performance status of our application.

👉 Access the System Status Page
We recommend subscribing to updates so you’ll be notified about scheduled downtime and any impacts on system performance.

 

AD_4nXf03Dc5JwURbpbn4G1XT1suLKxF05ALUbV5DP7e5r_L9Lbm3XdR9GKAA_7GuouRhbZDhGFgGlOFFPCqkrai9Ogl3bgRw7M4ze44gbQKHHdHMAgXb42Qijf7umm4F04_Wf3O3bv-ZxldidMOHPJo4w1mySU?key=BWZwXeF8opsNCmQhcbpE_Q

 

We're here to make sure your Meltwater experience is smooth and successful. Reach out whenever you need, and let’s get you back on track! 💪

 

Always appreciate the support options! 

@Maria Dehne have you notice the new help chat bot in the bottom right corner of community? I think this was one of the first things you requested when you joined.

@Maria Dehne have you notice the new help chat bot in the bottom right corner of community? I think this was one of the first things you requested when you joined.

@kelly.bebenek I did actually notice it just today! 🤗 Thank you!

Special shout-out to @catherine.innocenzi for the ever generous and timely support!!!

Comment


Terms & ConditionsCookie settings