🚀 We're Here to Help! 🚀
We understand that running into issues can be frustrating, but don’t worry—we’ve got your back! Our dedicated team is ready to guide you to a solution quickly. Here are all the ways you can get the support you need in no time:
Use In-App Chat: Speak with Our Live Support Team 💬
Need help right now? Our live support team is ready to assist you directly within the Meltwater app.
Here's how to contact them:
- Click on the chat bubble located in the bottom right-hand corner
- Select Send us a message
- Type your question or issue
- Our chat bot will respond with an answer immediately, if you need more help you can ask to speak to a Product Support Specialist. You will typically receive a response within minutes and can continue the chat within the chat function
Join one of our CSM Office Hours
We offer weekly Office hours across the globe and in several languages. Register for the next one by checking out the calendar here
Email Support: 24/7 Access to Our Product Experts 📧
Prefer email? No problem! Our product support team is available 24/7. Send your inquiries to help@meltwater.com, and we’ll get back to you promptly.
To speed up the process, here are some details to include in your email:
- The Meltwater product or service you’re inquiring about.
- A description of the issue you're experiencing.
- Any error messages or screenshots.
- Any other relevant info that could help us understand and resolve the issue faster.
Need to connect with your account manager? We’ll make sure they reach out to you as soon as possible.
See how mCommunity 🌐
mCommunity isn’t just a forum—it’s your fully integrated knowledge hub! It combines our Help Center, Academy, and other resources into one ultimate destination for answers and insights.
- Instant Answers: We’ve preloaded answers to the most frequently asked questions from our support team.
- One-Stop-Shop: mCommunity is integrated with the Help Center, Academy, and more. Search once and find everything you need.
- Product Library: Access training videos, how-tos, and FAQs organized by product.
- Community-Driven Support: Post your questions and get advice from our Community Manager and fellow Meltwater users.
- CSM Office Hours: Join our weekly office hours. Watch your inbox for the next available session!
Access Our System Status Page ⚙️
Stay updated with our System Status Page! Here, you can check on scheduled maintenance windows and always know the performance status of our application.
👉 Access the System Status Page
We recommend subscribing to updates so you’ll be notified about scheduled downtime and any impacts on system performance.
We're here to make sure your Meltwater experience is smooth and successful. Reach out whenever you need, and let’s get you back on track! 💪