Skip to main content
Solved

Cant access Meltwater portal on any of the browsers after a windows reinstall

  • July 14, 2024
  • 1 Reply
  • 26 views

hey fellas , I recently reinstalled win11 on my machine and quickly found out that (only) meltwater is not able to “fully” load on 5 different browsers I tried ! the machine is connected and no issues with speed and all other websites load , its just meltwater and I'm stuck at the logo screen after putting in my user and pass ( attached ) 

have anyone encountered such error ? and what can I do next ?

 

Best answer by kelly.bebenek

Hi @ghassan,

Sorry you are experiencing this.

Have you emailed help@meltwater.com? I did a quick internal search to see if this is a known issue and I don’t see anything.  Product Support will need to look into this and emailing them is the fastest.

I will also ping them to give them a heads up.

1 reply

kelly.bebenek
mEmployee
Forum|alt.badge.img+8
  • mEmployee
  • Answer
  • July 15, 2024

Hi @ghassan,

Sorry you are experiencing this.

Have you emailed help@meltwater.com? I did a quick internal search to see if this is a known issue and I don’t see anything.  Product Support will need to look into this and emailing them is the fastest.

I will also ping them to give them a heads up.