Hospitality/ Travel/ Food & Bev Roundtable: Managing Brand Perception in the Age of Online Reviews

In this month’s Hospitality, Travel, and Food & Beverage Roundtable, we’re focusing on the always-on challenge of managing brand perception in a review-driven world.

Guest experiences are no longer confined to the property or the plate, they live online, across platforms, and in real time. A single review can influence hundreds of potential customers, and public feedback (positive or negative) can shape brand reputation faster than ever before.

This session is not a webinar. It’s an open, peer-led conversation designed for marketing and communications professionals working in hospitality, travel, restaurants, and food & beverage brands.

What We’ll Discuss: 

• How do you monitor and respond to guest reviews across platforms?

• What’s your process for turning negative feedback into brand-building moments?

• How do you align internal teams (marketing, ops, customer service) around guest sentiment and online reputation?

• What tools or strategies are helping you stay ahead of real-time reviews and social mentions?

This roundtable is part of Meltwater’s Industry Circles program. These are client-only spaces inside mCommunity where professionals in similar sectors connect, collaborate, and learn how others are using Meltwater to solve day-to-day challenges.

This session has limited availability and registration will close once all 35 seats have been filled. Sign up today to secure your spot!