Difficulty connecting Google Business to Engage?
When the primary owner of your business is a group, you'll need to add a user with an Owner or Manager role before you can connect to Meltwater. Here are the steps:
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Open your Google Business Profile Manager → Businesses
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Click on the Google Business you wish to add to Meltwater
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Click the Action Dots
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Click Business Profile Settings
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Click People and access
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Add the email ID of the user that requires access to the Business, and click Invite (this will be the user you log in with to connect to Meltwater)
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This user will receive an email invitation. Please follow the prompt in the email to accept the permissions.
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Repeat for each Business you wish to add to Meltwater
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Navigate to Meltwater Owned Social Connections
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Click Add Account under Google Business
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Log in with the user you just added to the Business(es)
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You should no longer see an error message, and the connection pop-up window will display a list of accounts you can connect
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Select accounts and follow all prompts