If you’re new to Meltwater, the New to Meltwater group is the best place to start.
Step one: Click “Join Group”
This makes sure you receive weekly product tips straight to your inbox. Don’t miss these — they’ll help you build confidence quickly.
📚 Learn First
Our number one goal is to make you a product expert. Here’s where to begin:
Live Workshops
-
Register for the 3 basic Product Hours: We have 3 basic workshops in each region:
-
Product Hour: Getting Started with Media Monitoring (offered weekly)
-
Product Hour: Getting Started with Alerts, Digest Reports and Monitors
-
Product Hour: Getting Started with Report Building (offered biweekly)
-
-
Join our CSM Office Hours: If you have questions join our live sessions with Customer Success Managers to get your questions answered.
On-Demand Training
-
On-Demand Recordings - Watch recorded workshops at your convenience.
-
Academy Courses - Deep-dive into Meltwater’s features.
-
Use Case Toolkits - Step-by-step guides with short videos tailored to specific use cases.
-
Product Library - Help Center guides, FAQs, and more.
🔗 Once You’re Confident
When you’ve got the product basics down, mCommunity has even more to offer: networking, industry discussions, exclusive content, and rewards.
➡️ Check out the Community Guide to explore all the programs now available to you.
✨ Pro tip: Start small. Join a live workshop, explore the FAQs here, and then introduce yourself in the group. Every step you take builds your expertise and confidence.