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We have had three articles appear on the website and social media feed for a local TV news station over the past two-weeks but they have not been picked up by Meltwater. I just checked and updated my key word searches because I noticed the station added an apostrophe to our name, but a fresh search still didn't find the articles. The only thing I can think of that may be causing a problem is a recent rebrand by the station. If I try and open their website using Bing it won't open but I can easily open the website using Google. Is there any chance that could be causing a issue with Meltwater?

Hey @Mike M - thanks for reaching out! I’ve passed your question along to our Support team, hopefully they can shed some light on this subject for you!

@Mike M - hello again! After consulting with our Support team on this question, it looks like this is something that will need a Support ticket to thoroughly investigate. The reason for this is that there could be several potential causes for this and it’s hard for our team to speculate on this particular issue without full details. 

 

Please let me know if you need any help contacting Support or if there is anything else I can be of assistance with 🙏

I have encountered the same issue multiple times

 

@Crystal Williams - were you able to find the source of your issue? Have you reported this to Support for troubleshooting? If not, I would highly recommend opening a ticket with our Support team to investigate this in your account 🙏

It might be helpful to clarify the process to report an issue to the Support team:

@Crystal Williams did you message product support when this happened? We are happy to escalate it with the team when you do.

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