Social sources vary from package to package. You can find the sources included in your Meltwater account through the Platform Assistant or directly in Explore.
Platform Assistant
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Select Platform Assistant at the top of your screen
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Click Provide Account Support
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Type "What are the source types included in my account?"
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Click Enter
Learn more about the Platform Assistant.
Explore
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Click Explore in the left-hand navigation bar.
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Navigate to the search options section and select Keyword Search or Advanced Search.
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Click the Source type drop-down.
All sources included in your subscription will be listed in this drop-down.
Social Source Types Meltwater Offers
Blogs
A blog is a personal journal published on the web consisting of discrete entries or "posts," typically displayed in reverse chronological order. It is usually themed on a single subject and written by an individual or small group. Unlike a static website, most blogs allow readers to post comments or interact with each other via the blog. Over 1.5 million blogs are posted daily from over 29 million unique social blogs. We define social blogs as all blogs except for editorial blogs. Editorial blogs are blogs associated with news sites such as http://www.mercurynews.com/blogs. Meltwater crawls these blogs the same way we crawl news documents, but we make them available as a separate source type in editorial searches. In Explore, users see 15 months of historic Blog content.
Bluesky
Bluesky is a decentralized, open-source social media platform, envisioned as a more user-controlled and community-driven alternative to centralized platforms like X (formerly Twitter). Users can share short posts containing text, images, and videos. Read more about Bluesky Social Listening in Explore.
Comments
On many websites (news and blogs, primarily), users can leave comments at the bottom of the page. By monitoring these comments, you will gain a deeper context-specific understanding of your brand by instantly sifting through the approximately 2.2 million comments pulled into our system each day. In Explore, users see 15 months of historic Comments.
Users can create profiles with photos, lists of personal interests, contact information, and other personal information. Users can communicate with friends and other users through private or public messages and a chat feature. They can also create and join interest groups and "like pages," some of which are maintained by organizations as a means of advertising. There are personal pages and fan pages. Meltwater only collects from fan pages.
Accessing Facebook results can be done after authenticating a Facebook account and then identifying and adding the specific Facebook pages for which you wish to collect posts and comments in Meltwater.
Users will see 450 days of historic Facebook content once the page is added, which turns into rolling 15 months.
Forums
A forum, sometimes called a message board, is an online discussion site where people can hold conversations in the form of posted messages. A forum can have many separate discussions going on at a time, and each one is referred to as a thread. Usually, a forum has an underlying theme or topic like politics, sports, technology, fashion, etc. By pulling in around 5.2 million forum posts per day, you will have access to more targeted content regarding your topic of interest. In Explore, users see 15 months of historic Forum content.
Instagram is an online mobile photo-sharing, video-sharing, and social networking service that enables its users to take pictures and videos and share them either publicly or privately on the app and through various other social networking platforms, such as Facebook, X, Tumblr, and Flickr.
Accessing Instagram results can be done after setting up the hashtag or competitor search using an Instagram business token. Results include posts, videos, reels, comments, and replies.
All Instagram data will be pulled into Explore from the point of connection forward.
Pinterest is an image-sharing and social media service designed to enable the saving and discovery of information on the internet using images and, on a smaller scale, animated GIFs and videos in the form of pinboards.
Our monitoring of Pinterest is a sample set of all content posted or pinned by 1.5 million Pinterest users (out of the 475 million monthly active users). Your monitoring keywords will be matched with text accompanying images, such as the title and caption of the content. It does not include any text within images or image recognition. Learn more about Pinterest Monitoring.
Product Reviews
Product review sites are web pages where users can rate products. They may be dedicated product comparison sites or the review sections of large e-commerce companies like amazon.com.
By monitoring Product Reviews, you can gauge customer satisfaction and gain deeper insights into your products and competitors by tapping into over 865,000 reviews pulled in daily.
In Explore, users see 15 months of historic Review content.
Reddit is a social sharing website that offers social news aggregation, web content ratings, and discussions. Registered members submit content such as links, text posts, and images to the site, which is then voted up or down by other members. Approximately 6 million Reddit posts are pulled into Explore daily. In Explore, users see 15 months of historic Reddit content.
Snapchat
Snapchat is the global 5th most popular social messaging app, with 443 million daily Snapchatters who are 45% more likely to recommend brands to friends. Through this landmark partner program, connect with customers on their preferred channel by tracking Snapchat mentions in Explore. Read more about Snapchat Listening in Explore.
TikTok
TikTok is a social media app that allows users to create, share, and watch short videos. Read more about TikTok in Meltwater.
Twitch
Twitch is a video live streaming service that focuses on video game live streaming, including broadcasts of esports competitions. It also offers music broadcasts, creative content, and, more recently, "in real life" streams.
Our monitoring of Twitch includes content from a sample of active Twitch users. Clips/posts become searchable once the live stream is over and the clip is saved to a Twitch user's page. Your monitoring keywords will be matched with the title and description of the saved stream. Learn more about Twitch Monitoring.
X (formerly Twitter)
X is an online social networking and microblogging service that enables users to send and read text-based posts of up to 280 characters, known as Posts.
Meltwater has access to the full X firehose, allowing users 15 months of historic X content.
YouTube
YouTube is a video-sharing website created in February 2005. Users can upload, view, and share videos on YouTube. YouTube hosts a wide variety of user-generated video content, including movie clips, TV clips, and music videos, as well as amateur content such as video blogging, short original videos, and educational videos. Explore pulls content directly from YouTube’s API and searches video titles, descriptions, and tags.
In Explore, users see 30 days of historic YouTube data. Both videos and comments will be hidden after 30 days.