Managing Workspaces and Settings in Meltwater Mobile

Access the right searches, switch between brands or teams, and customize your mobile experience.

Meltwater Mobile automatically recognizes your active Workspace, helping you access the information relevant to your responsibilities.

If your organization manages multiple brands, teams, or regions, you can switch between your available Workspaces directly from the app.

This guide explains how Workspaces affect your mobile experience, how to switch between them, and how to manage your preferences.

Understand How Workspaces Work

A Workspace is a dedicated area within Meltwater that helps organizations manage access to media intelligence by brand, team, or region.

Meltwater Mobile follows the same Workspace governance model as the Meltwater web platform.

When you sign in, the app automatically recognizes your active Workspace and uses it to determine which data is available.

How does your Workspace affect your mobile experience?

Your active Workspace provides the data context for Workspace-aware features.

This helps ensure you're working with information relevant to your brand, team, or region.

Does Meltwater Mobile respect Workspace access restrictions?

Yes. Meltwater Mobile respects the Workspace governance rules established in the Meltwater web platform.

Your organization's Workspace settings determine which data you can access.

Switch Between Workspaces

You can switch Workspaces directly in Meltwater Mobile without returning to the web platform.

How to change your Workspace

1. Open Meltwater Mobile.
2. Select Settings at the bottom of your screen.
3. Scroll to the Other section.
4. Select Workspaces.
5. Choose the Workspace you want to access.

The app uses your selected Workspace to determine which information is available in Workspace-aware features.

Example: Monitoring multiple brands

You manage communications for three brands, each with its own Workspace.

You need to review coverage for Brand A before a meeting, then check the latest developments for Brand B.

1. Go to Settings → Other → Workspaces.
2. Select Brand A.
3. Open What's New to review the latest updates.
4. Use Mira to summarize important developments.
5. Return to Settings and select Brand B.
6. Continue monitoring using Brand B's Workspace context.

You can move between brands without signing out or switching Workspaces on the web platform.

Understand How Searches Appear in Mobile

Meltwater Mobile automatically syncs saved searches from the Meltwater web platform.

You don't need to recreate your Explore searches in the mobile app.

When you sign in:

Available searches vs. pinned searches

These are two different things.

Example:

Your Marketing Workspace contains searches for your company, competitors, active campaigns, and industry trends.

You may only want to monitor your company, one competitor, and an active campaign in What's New.

You can pin those searches without needing to recreate them.

Good to know: Saved searches are created and managed in the Meltwater web application.

Troubleshoot Missing Searches

If a saved search isn't appearing in Meltwater Mobile, follow these steps.

Step 1: Check your active Workspace

1. Open Settings.
2. Scroll to Other.
3. Select Workspaces.
4. Confirm you're using the correct Workspace.

Step 2: Check your pinned searches

If the search is available but doesn't appear in What's New, it may not be pinned.

1. Click What's New.
2. Select the Pin icon.
3. Find the search you want to monitor.
4. Pin the search.
5. Select Done.

Step 3: Confirm your access

If the search is still unavailable, contact your Meltwater administrator to confirm that you have the appropriate access.

📌 Tip: If you regularly switch between brands, teams, or regions, check your active Workspace before investigating a missing search.

Manage Notifications

Customize which mobile updates you receive.

How to update notification preferences

1. Click Settings.
2. Select the notification category you want to manage:
   1. What's New Summary
   2. Monitor Searches
   3. Events
3. Toggle notifications on or off based on your preferences.

📌Tip: Prioritize notifications for your most important monitoring activities to avoid unnecessary interruptions.

Contact Support

Need help using Meltwater Mobile?

1. Open Settings.
2. Navigate to Support.
3. Select Live Chat.
4. Select Send us a message.
5. Choose I need assistance.
6. Type your question and send your message.

Log Out

1. Open Settings.
2. Scroll to the bottom of your screen.
3. Select Log Out.

Frequently Asked Questions

Does Meltwater Mobile automatically recognize my Workspace?

Yes. The app automatically recognizes your active Workspace when you sign in.

Can I switch Workspaces without using the web platform?

Yes. Go to Settings → Other → Workspaces and select the Workspace you want to access.

Does Meltwater Mobile respect Workspace-level access restrictions?

Yes. Meltwater Mobile follows the Workspace governance model established in the Meltwater web platform.

Why can't I see all my saved searches?

Your active Workspace determines the data context available to you.

If a search is missing, check your Workspace, review your pinned searches, and confirm your access with your Meltwater administrator if needed.

Do I need to create separate searches for mobile?

No. Meltwater Mobile automatically syncs your existing Explore saved searches.

Where can I create or edit saved searches?

Saved searches are created and managed in the Meltwater web application.

What's the difference between a Workspace and a Mira Project?

A Workspace establishes the organizational context and applicable access restrictions.

A Mira Project provides a defined dataset for focused AI analysis.

Related articles

• Getting Started with Meltwater Mobile
• Monitoring Media Coverage with Meltwater Mobile
• Using Mira on Meltwater Mobile