Are the searches created with the assistant private?

Yes, your searches are private. We have agreements in place with both OpenAI and Azure (the underlying infrastructure) that all data sent to OpenAI or Azure will be encrypted at all times and will not be used for training OpenAI or Microsoft models. Meltwater, however, retains the ability to capture and use the searches for auditing and compliance purposes as well as to improve the experience for all our customers.

What knowledge has been provided to the Search Assistant?

The Search Assistant has the entire knowledge of GPT-4 but we have also provided it with knowledge of Meltwater's internal documentation for our boolean language syntax, associated operators, and other Meltwater technology to assist in the process of creating, explaining, and refining boolean searches. More precisely, the assistant knows:

• what operators are available and how to use them

• what (editorial and social) sources are available for search

• common templates of searches for specific industries

• how to expand and refine a Boolean search

• how to check the syntax of a boolean search

• how to translate search terms from one language to another without changing the intent of the query
  
   

Where does the Search Assistant code run?

The search assistant code runs in Microsoft Azure in an isolated and encrypted environment.

 

Why does the Assistant say that it can only help with Boolean searches?

Despite being powered by GPT-4, the assistant has been instructed to only help with tasks concerning boolean searches and Meltwater's technology.

 

Why would I use the Search Assistant instead of Chat-GPT?

The Search Assistant knows the details of Meltwater's boolean language, which are not available to Chat-GPT. Chat-GPT's knowledge quickly becomes out of date while the assistant will be kept up to date as new operators are added and others are removed. The Search Assistant has access to internal knowledge about search templates and special operators that are unavailable to Chat-GPT. In short, the Search Assistant should produce better, more valid boolean searches than the generic version of ChatGPT.

Another consideration is that when you use Chat-GPT on the web you are sharing your searches and your data with OpenAI which can (and will) then be used to train OpenAI models.

Known Limitations

There are some limitations you should be aware of when using the Search Assistant.

• Hallucinations: Similar to Chat-GPT, our assistant may at times provide incorrect answers (the technical term is "hallucinate"). It may create syntactically incorrect answers (e.g., place parentheses in the wrong places or "invent" operators). Always check the generated searches against the Boolean Bible and the Help Center resources if your query does not work. You can also ask the Search Assistant to correct itself using the syntax repair prompt provided above.

• Bouncing a request: The Search Assistant may wrongly reject a request if it believes it is not about boolean searches or Meltwater's technology. We will improve this behavior over time, but in the meantime try to rephrase your request to make it very clear it is related to boolean search creation.

• Access to Knowledge Graph and Source Metadata: At the moment, the assistant does not know how to access Meltwater's Knowledge Graph, the source database, or the journalist database. These capabilities are planned but not yet implemented.

• Response time: Due to the amount of knowledge it needs to access, processing your requests may take some time, please be patient while we improve its speed.

**Please report any bugs, incorrect answers, and hallucinations via the Feedback button available under the chat box so that we can improve the assistant.