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Engage FAQ #3:

 

What are the requirements to connect my Instagram account to Engage? 

 

When connecting your Instagram account in Meltwater, Facebook requires you to log into your personal Facebook profile which is already an administrator of your Facebook Page. To add an Instagram profile, it must be a verified business account that is connected to your Facebook page. 

 

Learn more about Account Set Up and Connections.

Thanks for the instructions


I want to delete a personal social media account from meltwater managing business social media accounts. Please tell me how. Thank you.


Hi @HayashiM - thanks for reaching out!

To remove a connected owned account, you’ll need to first ensure you have Admin access to Engage found in the Manage Users account settings. Follow the below steps in granting admin access:

  1. Select Account in the left-hand side navigation bar

  2. Select Manage users

  3. Select the user you are granting access to

  4. Select the arrow in the Account section

  5. Select Admin

  6. Select Save user

 

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To remove a connected account, follow these steps:

  1. Select Account in the left-hand side navigation bar

  2. Select Social Connections

  3. Select the Owned Connections tab at the top of the page

  4. Navigate to the profile you would like to remove

  5. Select the kebab menu on the far right-hand side

  6. Select Remove

 

For your reference, you can find these steps in the Help Center here: Removing Owned Social Accounts.

 

I hope this helps! Please let me know if you have further questions 🙌


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