Welcome to Meltwater!

You’re now part of a vibrant community where people are excited to help you succeed with our platform. Whether you're just getting started or diving deeper, this group is here to guide you every step of the way, making sure you unlock the full value of Meltwater—quickly and easily.

If you can't find what you're looking for, don't hesitate! Drop a comment or ask a question, and we'll make sure you get the answers you need. We're here for you!

First things first—let’s get you set up!

Here are a few key steps to help you hit the ground running: 

1. Logging into the Product: This article shows you how to log in and change your password. 
2. Personalize your Account Settings: This article shows you what and how to personalize your profile by language, time zone, default home page. 
3. Navigating Meltwater: Meltwater consists of several different applications, all within one platform. The navigation bar and home screen allow you to easily move around Meltwater.
4. Adding & Managing Users: Set up your team and ensure everyone has the proper permissions.
5. Connect Facebook, X,  and Instagram: If your subscription includes social media listening, you'll want to connect your accounts to start seeing insights.

When you're ready to start using the product and dive into all the amazing features, head over to this post: 

We also have a FAQ document that answers the most common questions users have when onboarding to Meltwater.