If you're new to our platform, this group is your go-to resource for getting started and feeling supported as you learn the ropes.

Here’s how we’re helping you hit the ground running:
 

Monthly Product Training Workshops

Join our expert-led training sessions designed to help you learn and grow alongside the Meltwater community.

Explore is your main application in the Meltwater Platform for building media searches that fuel your alerts, monitors, dashboards, and reports. To help you master it, we’ve got you covered with these foundational sessions:

EST (AM Sessions)/ CET (PM Sessions):

• Getting Started with Media Monitoring - Feb 13th

• Getting Started with Alerts, Monitors & Daily Digests- Feb 20th

• Getting Started with Report Building - Feb 27th

Asia Pacific Time zone Friendly:

• Getting Started with Media Monitoring - Feb 14th

• Getting Started with Alerts, Monitors & Daily Digests- Feb 21st

• Getting Started with Report Building- Feb 28th

Localized Training:

• French: Join the French User Group
• Dutch: Join the Benelux User Group
• German: Join the DACH User Group
• Japanese: Join the Japanese User Group

Have Product Questions or Want to Speak to Someone Live?

Join our Open CSM Office Hours! Bring your questions, and our Customer Success Managers (CSMs) will be happy to help. You’re welcome to attend as many sessions as you need. Office Hours are every Wednesday at 12:00pm EST

• Register Here

Select the date and time on the Zoom registration page.
 

Advanced Training Workshops

If you’re ready to dive into advanced workshops or learn from product & customer experts: 

• Advanced Crisis and Risk Monitoring - Feb 11th

• Leveraging Social Listening for Competitive Analysis - Feb 18th

• Newsletter Product Team: Ask Me Anything Session- Feb 25th

• Media Relations Product Team: Ask Me Anything Session- Feb 26th