Engage: Rules-Based Automations for Fan Messages in Conversations

Up-level your community management with new Rules-Based Automations for Fan Messages in Conversations!

Say goodbye to manual moderation tasks and automatically tag, modify sentiment, or hide fan messages using a customized keyword rules engine

To get started, click the Content dropdown in the left hand navigation bar and select Automation

For a full walkthrough of the feature, check out our article in the Help Center: User Guide: Rules-based Automation for Owned Social Accounts. 

A few callouts:

• Rules apply only to Conversations
• Rule actions are for owned social only. Earned is not included.
• Rules created will be applied on a go-forward basis. We are not able to apply automations retroactively.
• Some actions aren’t compatible with all social channels. See Limitations in the Help Center article.