How do I access support?

If you need help right now, our live support team is ready to assist you directly within the Meltwater app 24/7:

Here's how to contact them:

1. Click on the Chat Bubble located in the bottom right-hand corner

2. Select Messages

3. Click Send us a message

4. Select I want to talk with Mel

5. Type your question or issue

6. You will typically receive a response within minutes and can continue the chat within the chat function

Note: To review your previous communications with our team, simply revisit the Chat Bubble and check under Messages.

Learn more about Accessing Product and Account Support.