We're excited to celebrate the 10th episode of the Expert Exchange Podcast with a special guest, Chris Hackney, Meltwater's new Chief Product Officer. We think you’ll be excited to meet Chris and hear about his vision for the future.  In this episode, Chris dives into how we’re revolutionizing customer experiences and harnessing the power of technology to drive innovation. Here’s a sneak peek of what Chris shares in the episode:

• How Meltwater Puts Customers at the Heart of Our Product Development

  • At Meltwater, customers are the core of our product development process. We leverage diverse data sources—such as usage data, customer feedback, and advisory boards—to ensure our products align with your needs and deliver real value. By prioritizing customer insights, we make informed decisions that enhance your experience with our solutions.

• Evolving PR and Marketing Strategies 

  • Our approach to PR and marketing is also evolving to meet the demands of a dynamic market. We are shifting from controlled messaging to data-driven strategies, integrating efforts across PR and marketing to manage brand reputation effectively and seize new opportunities. By harnessing the power of data science, we can respond swiftly to market changes, ensuring that our strategies are proactive and impactful.

• Leveraging Generative AI and Data Science 

  • Generative AI and advanced data science are key to our customer-centric approach. These technologies simplify workflows and provide real-time, intuitive insights, enabling us to offer predictive analytics and actionable intelligence. This commitment to innovation ensures that our product development is always focused on meeting and exceeding customer expectations.

Why Should You Watch?

If you’re in PR, Comms, or Marketing, this episode is packed with insights on how Meltwater is evolving to better meet your needs. Discover the latest in generative AI and how it can make your workflows smoother and your decision-making sharper.

Join us for this special milestone episode to see how Meltwater is driving innovation and delivering exceptional value to you!