Product Updates

Ready to sharpen your Meltwater skills and stay ahead of the curve? Due to exciting product updates we have revamped our most popular product courses. These courses are designed to help you get the most out of your Meltwater experience - whether you’re into Media Monitoring or Social Listening.  Here’s what’s new: Media Monitoring with Explore: Foundations Media Monitoring with Explore: Advanced Social Listening with Explore: Foundations Social Listening with Explore: Advanced From understanding the basics to learning cutting-edge strategies, we’ve got you covered. After completing these course, you’ll be able to:  ✅ Leverage AI to create brand searches✅ Research news and social conversations with ease✅ Share critical insights and reports with your team…and much more! Ready to level up? Dive into these courses and get ahead in your field today. More exciting course revamps are coming soon! 

Now it’s even easier to find the product help you need in one convenient location (spoiler alert: you’re already here!) The same live chat widget you know and love from the Meltwater app is available directly in mCommunity 🙌To connect directly with our support team:Click the chat bubble at the bottom right corner of the screen Select Send us a message Follow the prompts and get the help you’re looking for!  You can also still always open a support ticket by sending an email to support@meltwater.com  

We are thrilled to introduce a new learning resource from mAcademy designed to help you learn faster and apply your knowledge more effectively. Recognizing that traditional certifications aren't for everyone, we've developed use case-focused, just-in-time toolkits with microlearning videos. What Are Digital Use Case Toolkits?These toolkits are tailored to your specific needs, offering focused, bite-sized learning modules that you can access exactly when you need them. Available toolkits include:Brand Monitoring - Just Launched! Industry Monitoring - Coming Soon! Crisis/Risk Management - Coming Soon! Campaign Monitoring - Coming Soon! Competitive Benchmarking - Coming Soon! Emerging Trend Monitoring - Coming Soon! Influencer Marketing - Coming Soon! Social Media Management - Coming Soon! How They Benefit YouEach toolkit offers practical, step-by-step videos to help you set up searches for specific use cases. Once your search is saved, the toolkit guides you through unlocking additional features like alerts, dashboards, and newsletters. Each step is accompanied by a concise how-to video, a detailed guide, or industry thought leadership on the use case. This content is designed to be available exactly when you need it, and you can easily reference it repeatedly for ongoing support and learning. Get Started with Brand MonitoringWe’re excited to announce that our first toolkit, focused on Brand and Reputation Monitoring, is now available. This toolkit will guide you in creating a comprehensive brand search, laying the groundwork for utilizing Meltwater's other products like Digest, Monitor, and Newsletter. Starting with brand monitoring makes it easier to build any other type of search use case, unlocking the full potential of our platform. New use cases will be updated each month. How to Access The mAcademy Home Page has a new section:or Click  Brand & Reputation Monitoring.  We hope these toolkits enhance your experience with our platform, providing you with the right knowledge at the right time to achieve your goals. Thank you for being a valued member of our community!

ICYMI: Meltwater announced the top product updates across our suite through the Mid-Year Release at Summit 2024. To help you better understand these updates we have created bite-sized release courses broken down by product.  In just 10 minutes these courses are designed to: 🔎 Clarify Major Updates: Understand the key changes and their significance.📍Address Specific Pain Points: Learn how the updates can resolve common issues or enhance your workflow.🏃 Provide Walkthroughs: Get step-by-step guides on new features and functionalities.🏅 Credentials: After completing the course, you can proudly showcase your expertise with LinkedIn and Community badges, plus earn valuable points! Discover the Mid-Year Release courses now available on our Mid-Year Release mAcademy Site: Engage Mid-Year Release Course ‘24  Explore Mid-Year Release Course ‘24  PR Mid-Year Release Course ‘24  Klear Mid-Year Release Course ‘24  We’re excited to help you level up your knowledge and skills. Dive into the courses and stay ahead in your field today!  Happy learning, Whitney   

During Summit last year, I heard from multiple clients that they can't believe how powerful Meltwater is and they want to use it more. As a learning professional, I am always obsessed with how to make our customers learn faster and make our learning more applicable so they can utilize our platform easier and enjoy the experience. Not everyone loves a great certification (I know, crazy 🤓), and because of this, we are looking at creating focused, just-in-time toolkits infused with microlearning.My team is creating Digital Use Case Toolkits for the following use cases:Brand Monitoring Industry Monitoring Crisis/Risk Campaign Monitoring Competitive Benchmarking Emerging Trend Monitoring Social Media & Community Management Creator & Influencer MarketingThe goal of these toolkits is to help our customers fully leverage our platform for their specific needs. For instance, if you're aiming to monitor for crises, our toolkit will guide you through setting up your search, configuring alerts, and designing your dashboard. Check out our prototype >>> Brand Monitoring Use Case  I would love your input - what do you like, what don't you like, and what else would you need to help you or our customers execute on this? Please share your feedback via comment below, email or DM (click on my photo and message me directly).

Our latest addition to mCommunity Circles is our dedicated channel for resources and discussion pertaining to the travel, hospitality, and food/beverage sector. New Industry Discussion Channel: HospitalityDifferent industry verticals have different needs and different Meltwater use cases. In the feedback shared by our valued mCommunity #FriendsWithInsights, a recurring theme has been the need to connect with others doing similar work. That’s why we created mCommunity Circles: sector-specific discussion areas.Today, our brand new Hospitality Circle is officially open: your destination for Meltwater resources, industry discussion, and all things focused on hospitality, travel/tourism, and food/beverage in mCommunity!   As we’re still building out our Circles program, we’re keen to get your feedback on the usefulness of these discussion channels. Jump in and start posting today, or vote for which Circle you’d like to see represented next in our Circles announcement post.Let’s build a community that supports PR and Marketing pros in every industry around the world! 🗺️ Learn more about mCommunity Circles:    

ICYMI we've just given our Newsletter tool a major glow-up! Newsletters now has a fresh and modern design, more intuitive workflow, modern layouts, advanced editing capabilities, extensive customization tools, and branding options that you can create and manage effortlessly.   Enroll in our brand new Creating Newsletters with Meltwater course to learn how to streamline and enhance your “daily clips” or “weekly media highlights” emails with our new and improved Newsletters.  Course Highlights: 🖋  Creating a branded newsletter that will help streamline your workflow and impress your stakeholders.    Utilizing the two types of newsletters, manual and automated.   Selecting content that fits the interests and needs of your stakeholders.  Viewing newsletter analytics to see how well your audience connects with your content, helping you enhance your communication strategy over time.   🌟 Enroll Now: Creating Newsletters with Meltwater 🌟 Need additional resources? Check out the Newsletter Product Help page right here in mCommunity. You’ll find help articles, FAQs, product videos and more!    Happy Learning, Whitney 

Check out the Revamped Influencer Marketing with Klear: Advanced Course REVAMPED COURSE: The influencer marketing industry is ever-changing, with trends, platforms, and consumer behaviors constantly evolving. Staying at the forefront of best practices is not just beneficial – it's imperative. Through taking this course, you'll not only be equipped with the skills to identify and collaborate with influencers effectively but also possess the knowledge to leverage predictive analytics for campaign success and dive deeper into how to effectively communicate your expectations with your influencer partners.  Course Highlights:  Seamlessly communicate campaign expectations to influencers  Master advanced vetting features, equipping you to ensure an influencer is the right fit for your brand Share campaign metrics and potential influencers with stakeholders to increase communication throughout the campaign process  Enroll Now: Influencer Marketing with Meltwater (Klear): Advanced Exciting mAcademy News: We’re happy to share that we've just completed Phase 1 of our Meltwater Academy website revamp. The home page now boasts a modern, user-friendly look, and our product pages offer intuitive self-serve resources, including step-by-step guides, course recommendations, and product videos. We can’t wait for you to check it out!  We look forward to seeing you in Meltwater Academy!  Happy Learning!

We’re excited to announce the topic for our February Influencer Marketing Office Hours: Managing E-Commerce in Klear  This month’s session will focus on everything related to managing e-commerce in Klear. If you have questions about activating your campaign, e-commerce functionality such as sending coupon codes or product gifting, or managing and communicating with your influencers this session is for you!  This session provides a structured and interactive learning opportunity that will allow you to ask questions, gain learnings from others, and provide a monthly refresh on best practices within the platform.  APAC Event Details:  Date: February 27th, 2024 Time: 11:00 am AEDT Topic: Managing E-Commerce in Klear Event Page: Register Here  AMER & AMEA Event Details: 📅 Date: February 28th, 2024 ⏰Time: 11:00 am EST 🎤Topic: Managing E-Commerce in Klear📍 Event Page: Register Here  Event Description:This is your opportunity to receive expert guidance, ask questions, and gain insights to unlock the full potential of influencer marketing. Mark your calendars and come prepared with your influencer marketing-related queries. We're here to support your endeavors and help you achieve outstanding results with influencer marketing!    

You might have noticed that the #ExpertsWithInsights channel currently has far fewer #Experts than you’re probably accustomed to seeing pinned to the top of the page. To assist navigating our back catalog of #ExpertsWithInsights content, we’ve started this fresh new #ExpertsWithInsights channel, and renamed the old one: #ExpertsWithInsights (2023) channel.  What does it mean?Since the kickoff of mCommunity’s #ExpertsWithInsights program, we’ve featured 13 different blog series from the PR, Communications, and Marketing experts here in mCommunity! 🤩This is obviously super exciting, but with such a high volume of stickied posts at the top of the page, we noticed that navigation was starting to get a little overwhelming. To help simplify the process, we’ve started this new channel, where’ll continue to share new #Experts content every Monday as we go forward into 2024 🚀 This change will help ensure that our new voices don’t get lost, and also that you’re still able to easily find any older blogs you want to revisit. Note: If you previously subscribed to the mCommunity #ExpertsWithInsights channel, make sure you subscribe again (to this one) so you never miss an update!  We look forward to continuing to amplify the voices of the #Experts in mCommunity!

Our newest mCommunity Circle is our dedicated channel for resources and discussion pertaining to the Healthcare sector. New Year = New Circles Different industry verticals have different needs and different Meltwater use cases. In the feedback you’ve all shared, the need to connect with others doing similar work has been a recurring theme. That’s why we created mCommunity Circles: sector-specific discussion areas. I’m excited to share that we've officially added a new channel in mCommunity for industry vertical-specific discussion: say hello to the Healthcare Circle!  This new addition joins our existing Education/Academia and Non-Profit Circles, helping us offer you more options to make the connections that really matter 🤝    As a beta, we’re eager to get feedback on the usefulness of these discussion channels. Jump in and start posting today, or vote for which Circle you’d like to see represented next in our announcement post here. Let’s work together to elevate the conversation for PR and Marketing professionals in every sector! 🚀

We’re excited to announce the topic for our January Influencer Marketing Office Hours: Using Klear to Create Data Driven Influencer Proposals To kick off 2024, we will be hosting a unique workshop led by Senior Client Success Specialist Patrick Mickelson. The workshop will delve into how to use Klear’s Predictive Portal to create data driven influencer proposals that provide a competitive edge when presenting the benefits and ROI of Influencer Marketing to shareholders or clients This session provides a structured and interactive learning opportunity that will allow you to ask questions, gain learnings from others and provide a monthly refresh on best practices within the platform.  Event Details:📅 Date: January 30th, 2024 ⏰Time: 11:00 am EST 🎤Topic: Using Klear to Create Data Driven Influencer Proposals📍 Event Page: Register Here  What to Expect:🌟 Expert Guidance🤔 Q&A Sessions💡 Best Practices📋 Feedback and Review Event Description:This is your opportunity to receive expert guidance, ask questions, and gain insights to unlock the full potential of influencer marketing. Mark your calendars and come prepared with your influencer marketing-related queries. We're here to support your influencer efforts and help you achieve outstanding results with influencer marketing!

REVAMPED COURSE: Influencer Marketing with Meltwater (Klear): Foundations  Influencer Marketing with Meltwater has continued to evolve and we want to make sure you know how to maximize the potential of the Influencer Marketing tool, Klear!When running an influencer marketing campaign, your strategy's success relies on other people and it can be hard to get right. But when you do get it right, the impact can be enormous! Klear helps you build an influencer marketing hub for your brand that streamlines the entire process and ensures you get maximum ROI for your influencer partnerships. Master the art of influencer marketing with our newly revamped Influencer Marketing with Klear: Foundations course. Course Highlights:  Discover influencers based on topics and from within your own community Vet influencers before creating a partnership Collaborate with influencers throughout the duration of your campaign Track and report on your campaign performance Ready to take your influencer marketing campaign to the next level?  Enroll Now: Influencer Marketing with Meltwater (Klear): FoundationsI look forward to seeing you in Meltwater Academy! Happy Learning, Whitney  PS: If you enrolled in the course Influencer Marketing with Meltwater (Klear): Foundations before today, the name is updated to v.1 (version one) and you will have 30 days to complete to get the badge. We recommend enrolling in the new course linked here.  

NEW COURSE: Creating Dashboards with MeltwaterPR and Marketing pros continuously strive to demonstrate the ROI for their campaigns - with Meltwater’s dashboards you can streamline the process, making it simpler to demonstrate how earned media initiatives impact brand reputation and contribute to the overall business goals. Use dashboards to track essential metrics, fostering trust in results.  Course Highlights:  Create dashboards that provide an insightful overview of your chosen KPIs Master advanced dashboard features, equipping you to decipher the meaning behind key metricsShare dashboard reports with stakeholders to showcase the impact of your work  Ready to unlock the full potential of Meltwater’s Dashboards?  Enroll Now: Creating Dashboards with Meltwater I look forward to seeing you in Meltwater Academy!  Happy Learning, Whitney  PS: If you enrolled in the course Creating Custom Dashboards before today, the name is updated to v.2 (version two) and you will have 30 days to complete to get the badge. We recommend enrolling in the new course linked here.  

Join us for our monthly Office Hour session focused specifically on the questions you have about using Klear to it’s full potential!  Event Details:Date: November 28th, 2023 📅Time: 11:00 am EST ⏰Event Page: Register Here  What to Expect:🌟 Expert Guidance🤔 Q&A Sessions💡 Best Practices📋 Feedback and Review Event Description: We are excited to announce the launch of our newest initiative - Office Hours for Meltwater's Social Influencer platform, Klear. This is your opportunity to receive expert guidance, ask questions, and gain insights to unlock the full potential of influencer marketing.Our team of influencer marketing experts is here to help you excel in this arena. Join our monthly Office Hours starting November 28th to pose your questions and learn tips and tricks for working efficiently in Klear.  How to Join: To attend our Office Hours sessions, please visit the Registration Page to let us know you're interested in attending. Mark your calendars and come prepared with your influencer marketing-related queries. We're here to support your endeavors and help you achieve outstanding results with influencer marketing! 🙌 

ICYMI:  Meltwater hosted our Winter 2023 Product Release webinar, packed with thrilling updates that we can't wait for you to explore. One of the highlights is our innovative approach to continuous learning, which we've aptly named "Ever-boarding." These bite-sized "Release Courses" are designed to empower you with the latest product insights and can be completed in just 10 minutes. Here's what you can look forward to with our "Release Courses":Education on Point: We get straight to the essential details and explain why they matter. No fluff, just the valuable insights you need, all in about 10 minutes. Custom-Tailored Insights: We focus on what truly matters to you and demonstrate how these updates can drive your success. Hands-On Demos: Think of it as a live demo at your own pace. We'll guide you through the new features with practical how-tos. Credentials: After completing the course, you can proudly showcase your expertise with LinkedIn and Community badges, plus earn valuable points! Discover the Winter Release Courses now available on our Winter Release mAcademy Site: 👉 Engage Winter Release Course ‘23👉Explore Winter Release Course ‘23👉Klear Winter Release Course ‘23👉Radarly Winter Release Course ‘23 We're excited to help you level up your knowledge and skills. Dive into the courses and stay ahead in your field! 

📢 📆 Mark your calendars, the Meltwater Winter Release is dropping on October 19th! What is it?With new Meltwater features launching every week, it can be hard to stay up to date with all the latest developments - so each year we will bucket our product updates into 2 Major Release briefings (aptly named if you’re in the Northern Hemisphere):🏖️ Summer Release - June ❄️ Winter Release - October To support these releases in mCommunity, you may have already noticed that we have added a new discussion section - Major Product Releases. Navigate to Discussions and scroll all the way down to Major Product Releases This new discussion area will be your one stop shop for all things Winter Release! Not only is it the perfect place to share your questions and feedback about the new features, but the mCommunity team has also created a very special content calendar for you, both leading up to and immediately following the main event. ⭐️Over the next two weeks leading up to the event:💁 Important Need to Know info about the Winter Release 2023 Product Update webinar  🤝 Opportunities for you to get involved (and earn mChampion points)! After October 19th, you’ll be able to find:🎬 The video recording of the Winter Release 2023 Product Update live webinar 🚀 An overview summary of all updates ❓ FAQs and a transcript of the live Q&A from the event 🗣️ A dedicated space to share your feedback about the new releases directly with our Product team Want to be the first in the know?Hit the subscribe button on the Winter Release board to get updates and be notified of everything as soon as it drops:  Join the conversation!Do you have questions? Feedback? Wild speculation?Create a thread on the Winter Release board by selecting it in the Category dropdown when asking a question or starting a conversation!  Get ready to experience the Meltwater Winter Release, and stay tuned for all the exciting updates coming your way on October 19th! 📺 ❄️

Introducing Course Badges and Reward PointsWe're excited to announce an upgrade to your Meltwater experience. Effective immediately, upon completion of any Meltwater course through our Academy, you will now earn a course badge in mCommunity. In addition, each certification you achieve will earn you 100 reward points in your mCommunity rewards wallet. The Significance of BadgesEarning badges in mCommunity serves as a validation of your expertise with Meltwater products. These badges help you stand out within the community, allowing other #FriendsWithInsights to quickly gauge your level of experience and engagement with Meltwater tools. Prior Course CompletionIf you've completed Meltwater courses in the past and wish to reflect these on your mCommunity profile, please complete this form to update your credentials.We are committed to continually enhancing your experience and providing value through our Academy and mCommunity platforms.Thank you for your ongoing engagement.

In today's media landscape, newsrooms are often understaffed while journalists are stretched thin. Amidst the noise of six PR professionals to every journalist, the key to successful media outreach is more than just volume—it's relevance and timing.Generic Pitches Can Hurt More Than HelpWe understand that poorly targeted emails with generic copy don't just get ignored; they can actually tarnish your brand's reputation. That's why we're doubling down on helping you create meaningful, personalized interactions that resonate with journalists.Introducing Meltwater's Revamped Media Relations PlatformWe've redefined our platform from a simple media contact database to an advanced system of record for PR professionals. Imagine a CRM but designed specifically for the PR world. Here's how we're innovating to make your PR campaigns more effective:Context-Rich Journalist Profiles: Dive into past articles and social media activity to understand a journalist's interests and coverage focus.  Full Email Integration: Leverage your previous interactions to tailor your outreach strategy.  Real-Time Intel: Get up-to-date insights to target both the topic and timing of your outreach. 🌟 Unlock The Full Experience With Our Updated PR Media Relations Course 🌟Master the art of nuanced outreach with our newly enhanced PR Media Relations course. You'll learn how to:Effectively find and engage journalists using our context-rich profiles  Craft personalized pitches powered by comprehensive research tools  Send tailored outreach with a deep understanding of past correspondence  Build and nurture relationships through a mutual exchange of valuable information  Measure your outreach efforts and impact Our ultimate goal is to simplify the hard work PR teams put into creating and nurturing relationships with the media. We believe a well-informed, targeted approach is the cornerstone of successful PR initiatives.Are you ready to transform your PR strategy?👉 Enroll Now: PR Media Relations with Meltwater Happy Learning, WhitneyPS: If you enrolled in the course PR Media Relations with Meltwater before today, the name is updated to v.1 (version one) and you will have 30 days to complete to get the badge. We recommend enrolling in the new course linked here.  

Introducing new areas of mCommunity for focused discussion around AI and sector-specific Communications and Marketing strategy and execution. Introducing AI Discussion Based on your feedback, with the help of the #Experts at Code Red, we have launched the new AI Discussion area of mCommunity for you to share your thoughts, feelings, tips, tricks, and of course burning questions about using AI in your day-to-day as Comms and Marketing pros! Unlike our groups, we won’t be scheduling regular programmed content here - this is more a place for you to use to talk about this super hot topic, even when it doesn’t fall neatly under the umbrella of either Communications or Marketing. Especially since so many of us find ourselves in blended roles, and since all this new technology has so many different applications, we felt it was important to create a separate area under Industry Best Practices for AI discussion. Join us now to talk about the latest and greatest AI trends, and join Code Red’s Expert Exchange on October 10th to talk about Infusing AI into Your Workflow. Now in Beta: mCommunity Circles “It’s hard to find others in mCommunity working in my sector. I want to network with other professionals in the same line of work.”  Different industry verticals have different needs and different Meltwater use cases. In the feedback you’ve all shared, the need to connect with others doing similar work has been a recurring theme. That’s why we’re launching the beta for mCommunity Circles, sector-specific discussion areas. We’re happy to announce two new sector-based discussion areas in mCommunity, inspired by your invaluable feedback. Say hello to:Education/Academia  Non-Profit  As a beta, we’re eager to get feedback on the usefulness of these two discussion boards. Jump in and start posting today, or vote for which Circle you’d like to see represented next in our announcement post here. Let’s work together to elevate the conversation for PR and Marketing professionals in every sector! 🙌