Customer Success Manager, Marble Global, London

  • 1 September 2022
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ABOUT OUR COMPANY

 

Marble Global is an award-winning digital research consultancy which focuses on forging partnerships with global organisations from across governments, civil society, NGOs and the private sector.

 

We are disrupting the digital research industry with our philosophy that tools provide diagnostics, whereas humans provide insights, and help organisations recognise the opportunities hidden in digital data, driving their positive missions to address some of society's most pressing challenges.

 

Our inspiring team deploys the latest industry technologies to derive rich insights from social and traditional media, equipping clients with the intelligence they need to thrive in a chaotic digital world.

Our office is based right at the heart of central London in Waterloo, right next to the vibrant Southbank and the iconic London eye! You will be joining a dynamic, hard-working and sociable team who is passionate about producing work that generates impact as well as going for the occasional after work drink!

 

Find out more at: www.marbleglobal.com

 

ABOUT THE ROLE

 

The Customer Success Manager - Briefings will lead on client management and commercial opportunities for the news briefing service.

 

RESPONSIBILITIES:

  • Lead on responding to client/partner feedback, with the support of the Project Manager (Briefings) on technical issues
  • Identify and pursue growth opportunities
  • Lead on long term commercial strategy
  • Document feedback and work with the Project Manager (Briefings) to identify areas for improvement
  • Work on tenders
  • Work with relevant stakeholders on pricing / commercial elements for new business
  • Lead on renewals
  • Look to grow direct client base
  • Support other commercial leads in times of absence

 

EXPERIENCE & SKILLS

 

REQUIRED

  • Educated to bachelor’s degree level
  • Tenacious and ambitious
  • Ability to learn quickly and adapt to change
  • Organised, efficient and driven
  • Able to work independently, as well as part of a team
  • Commercial acumen

· Excellent verbal and written communication

  • Ability to interpret a brief to ensure client requirements are met
  • Proficient knowledge of Word, Excel, Outlook, and Google Sheets

 

DESIRED

  • Understanding of budgeting and profitability
  • Proven work experience as a Customer Success Manager or similar role
  • Experience of working in a B2B environment

 

REMUNERATION:

OTE £30,000 per annum

 

LOCATION:

UK-based. Remote working optional.

 

APPLICATIONS:

If this sounds like you, then we would love to hear from you. Please send your cover letter and CV to recruitment@marbleglobal.com.


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